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  5. Freshdesk Contact Center (Formerly Freshcaller)

Freshdesk Contact Center (Formerly Freshcaller) logo

Freshdesk Contact Center (Formerly Freshcaller) Pricing

freshworks.com · Call Center · refreshed 2026-05-06
Call Center
Free tier
Self-serve checkout
2 tiers
Freshdesk Contact Center (Formerly Freshcaller) pricing page screenshot — https://www.freshworks.com/freshcaller-cloud-pbx/pricing/
Source · live pricing page on 2026-05-06

www.freshworks.com/freshcaller-cloud-pbx/pricing/

Open
Pricing snapshot
at $15.0. Offers Free-forever plan.
As of 2026-05-06 · derived from www.freshworks.com/freshcaller-cloud-pbx/pricing/
Free

$0

No card
Entry paid

$15

per month
Snapshot rendered from xpay's extracted pricing signals. Tier count capped at 5 (anti-slider). For the live page, see source link above.
Open live pricing pageSee agent-readiness analysis
Freshdesk Contact Center (Formerly Freshcaller) pricing plans
Plans & what each tier includes
Synthesized from Freshdesk Contact Center (Formerly Freshcaller)'s public pricing page on 2026-05-06. Tier names normalized to a starter / team / business / enterprise pattern; the actual Freshdesk Contact Center (Formerly Freshcaller) pricing page is the source of truth for in-tier features.
Free
$0
forever

  • Free tier with no credit card required

  • Access to Freshdesk Contact Center (Formerly Freshcaller)'s call center surface

  • Limited usage

  • Documentation available on signup

Start free
Entry paid
$15
per month

  • Self-serve checkout via card

  • Usage included up to plan cap

  • Public API access for integrations and AI agents

  • Account creation required for API key issuance

Choose plan
Pricing summary
What Freshdesk Contact Center (Formerly Freshcaller) charges

Freshdesk Contact Center (Formerly Freshcaller) operates in the call center space. The published pricing page lists 2 tiers, including a free tier, starting at $15/mo. The pricing page positions plans as: " at $15.0. Offers Free-forever plan.".

For the deeper analysis — score, simulation, pros & cons for AI agents, and the one-line fix that would lift this listing into the Verified band — see the agent-readiness scorecard.
Frequently asked
Freshdesk Contact Center (Formerly Freshcaller) pricing FAQ

Freshdesk Contact Center (Formerly Freshcaller)'s lowest paid plan starts at $15 per month, with 2 tiers in total alongside a free tier. Pricing reflects what was published on 2026-05-06 — see the live Freshdesk Contact Center (Formerly Freshcaller) pricing page for the most current terms.

Yes — Freshdesk Contact Center (Formerly Freshcaller) publishes a free tier. This makes it possible to evaluate Freshdesk Contact Center (Formerly Freshcaller) without committing budget.

Freshdesk Contact Center (Formerly Freshcaller)'s pricing page positions itself as: " at $15.0. Offers Free-forever plan.". For the strict definition of agent-buyable PPU — a per-task purchase that an AI agent can complete without an annual commitment — see the agent-readiness scorecard.

Yes. Every advertised Freshdesk Contact Center (Formerly Freshcaller) tier is self-serve via card checkout, with no sales call required.

xpay scored Freshdesk Contact Center (Formerly Freshcaller) 69 / 100 on its Agent-Ready SaaS Index, which places it in the Approaching Agent-Ready band. Freshdesk Contact Center (Formerly Freshcaller) publishes a pricing page with 2 discoverable plan tier(s). Self-serve signup appears available without a sales call. A public API is advertised on the listing — Tier 2 will confirm docs are open. A free or freemium tier appears to be offered. Tier 1 scorecard from public listing signals; pricing-page verification is a Tier 2 task. For the full 6-step purchase simulation and the one-line fix that would lift this listing into the next band, see the linked scorecard.

In the Call Center category, xpay's Agent-Ready Index lists multiple alternatives ranked by their ability to support AI agent purchase. Visit the agent-readiness scorecard for Freshdesk Contact Center (Formerly Freshcaller) to compare with 3 nearest peers, or browse the full Call Center category from the index.

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Browse all Call Center pricing →
AI agent readiness
Can an AI agent buy from Freshdesk Contact Center (Formerly Freshcaller)?
Approaching Agent-Ready

69

/ 100 in xpay's Agent-Ready SaaS Index

Freshdesk Contact Center (Formerly Freshcaller) publishes a pricing page with 2 discoverable plan tier(s). Self-serve signup appears available without a sales call. A public API is advertised on the l…

See the full scorecardIncludes the 6-step agent purchase simulation, score breakdown across 7 dimensions, and the one-line fix that would lift Freshdesk Contact Center (Formerly Freshcaller) into the Agent-Ready Verified band.
Quick facts
At a glance
Free tier

Available

Lowest paid

$15/mo

Self-serve checkout

1 tier

Tier count

2

Peers in Call Center
Compare nearby

CallHippo

callhippo.com
78

CloudTalk

cloudtalk.io
77

Exotel

exotel.com
74

Truly

truly.co
73

ZIWO

ziwo.io
67
Freshdesk Contact Center (Formerly Freshcaller) pricing summary derived from a live read of https://www.freshworks.com/freshcaller-cloud-pbx/pricing/ on 2026-05-06. For the agent-readiness assessment — including the 6-step purchase simulation and a per-dimension scorecard — see xpay's Agent-Ready SaaS Index entry for Freshdesk Contact Center (Formerly Freshcaller).
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