Signing up for Inventory Planner is one of the worst decisions I've made in 13+ years as a business owner. I chose it over the competition because it had the best interface and design. In practice, the software doesn't work anywhere near as smoothly as the sales pitch suggests. Everyday tasks require workarounds that eat up the time the product was supposed to save. For example Inventory planner will not sync to Quickbooks without manually syncing the web connector every time. Onboarding was even worse. Over 10 weeks, we were shown several different ways to do the same operation, and the answer changed each time, after they checked with another team member. Nearly every question took days to answer because it had to go to their so called "tech team." They told us the onboarding sessions were being recorded multiple times. When I asked for copies, I was told they had never been recorded, despite them asking for permission to record each time. I also confirmed verbally, multiple times, the recordings would be supplied to me so I could go back over them and review the material. Be sure to demand your recordings after each meeting. The contract structure is the real trap. They structure the contract so that you pay for a year in full up front. Onboarding does not start until full payment is made and contract is signed. By the time you find out how the product actually works you have no way out. The price is tied to your revenue, so as your business grows your costs only go up, regardless of whether the software is helping you. If you read their contract and it feels one-sided, take that seriously, I wish I had.

Inventory Planner is an exceptional tool as far as forecasting is concerned. We'd recommend it to anyone looking for tighter control of their purchasing and reporting.

Really helpful for keeping inventory under control as the store grows. The forecasting and replenishment recommendations make it much easier to know what needs to be reordered and when, without constantly relying on spreadsheets or manual calculations. I also like the detailed reporting and visibility into stock levels, which helps with purchasing decisions and prevents both overstocking and running out of popular products. It has made inventory planning much more organized and less time-consuming. Definitely recommended for any growing e-commerce business.

I've been using Inventory Planner for 3 years now, and have just committed to using it for another 3 more. The software is great, with a very helpful team working behind the scenes. Kate, my Customer Success Manager, is an asset to the team, and is always there to help where needed.

I’ve had an excellent experience working with Inventory Planner, and I’d like to highlight the outstanding support provided by their team member, Yi Chan. He has been consistently professional, knowledgeable, and incredibly patient throughout our interactions. Chan took the time to understand our business needs in detail and guided us through every step with clarity and efficiency. His ability to explain complex functions in a simple, practical way has made a huge difference in our workflow. Thanks to his help, we’ve been able to optimise our inventory processes and feel much more confident using the platform. Overall, I’m very impressed with both the product and the level of customer support. Chan’s dedication and expertise truly set a high standard. Highly recommended.

We've been using Inventory Planner for over a year now, and it’s become an essential part of how we manage our purchasing and inventory across multiple sales channels. The platform gives us clear visibility into what to reorder, when to reorder, and how much to buy; all based on accurate forecasting and real-time sales data. Highly recommend Inventory Planner to any growing e-commerce business that wants to take control of stock and purchasing decisions.

Terrible, terrible experience. Something broke with the connection at the end of September 2025 and it has basically rendered IP useless to us. The data is not syncing and we are not able to use it even though we JUST paid for an entire year ($4k). Customer service is slow to respond and we're now demanding a full refund after 21+ days of "attempting to resolve this with our engineers." Even their parent company, Sage, knows nothing about them. Tried calling Sage and cx was clueless as to who IP was. If you choose to use them, I recommend proceeding with high caution and low expectations.