xpay
Shopify apps
Marketing - Other
Monocle: AI for Retention
Monocle: AI for Retention
by OuterSignal Inc.
5.0
(11 reviews)
Best suited for stores using Klaviyo, Iterable, Attentive, Postscript, Sendlane, or Amped for customer messaging.
Keep customers engaged and increase LTV with AI-driven lifecycle personalization Monocle helps Shopify brands improve retention by adapting customer journeys across email, SMS, and onsite. You keep your existing creative — Monocle’s AI agents decide who to message, when to send, how many touches to include, and when to use an incentive. The result: more revenue and healthier engagement — without manual segmentation or endless flow building. Monocle helps Shopify brands improve retention by adapting customer journeys across email, SMS, and onsite. You keep your existing creative — Monocle’s AI agents decide who to message, when to send, how many touches to include, and when to use an incentive. The result: more revenue and healthier engagement — without manual segmentation or endless flow building. more Deliver personalized flows that convert and improve performance Send each message at the moment a customer is most likely to engage Use the content you already have — Monocle selects the right messages Track performance simply across all channels No-code, native integrations with the leading CRM, Email & SMS providers
Copy from the Shopify App Store listing, unedited.Marketing - Other
Top line
conversion rate and average order value
Free
60/100
Solid · from 11 reviews
What it does
Deliver personalized flows that convert and improve performance
Send each message at the moment a customer is most likely to engage
Use the content you already have — Monocle selects the right messages
Track performance simply across all channels
No-code, native integrations with the leading CRM, Email & SMS providers
There is no plan to choose
The listing shows this as free, with no paid tiers published — so there is no volume question to answer and nothing to size yourself against. Check the listing for in-app charges before you rely on that.
60
/ 100Solid
Scored on 11 merchant reviews we hold for Monocle: AI for Retention, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2024–2025 · 11 reviews read| 2024 | 1 reviews |
|---|---|
| 2025 | 10 reviews |
What merchants say
5.0
0%
of reviews get an answer73%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 11. Open one to read it in full, with the developer's reply where there is one.
We're very happy we decided to incorporate Monocle into our retention marketing strategy. Their personalization engine delivers the kind of intelligent, targeted campaigns we need to engage our customers—without adding layers of complexity to our workflow. The performance gains have been consistent across our email and SMS channels with real revenue lift. What sets Monocle apart is their team: they're responsive, invested in our success, and make implementation feel simple.
We’ve been working with Monocle for a while now, and their new AI Journey tool enables us to achieve a highly advanced level of personalization, which is very complex to achieve on our own. They keep improving and expanding it all the time, which makes a real difference. After implementing it, our first tested flow saw a significant increase in both performance and revenue per recipient. The team is open-minded, collaborative, and constantly innovating. A big thank you to Noam and Ariel for their personal, responsive, and professional support, highly recommended!
Seamless to install. Has grown our revenue significantly whilst reducing our overall discounting! Highly recommend.
70x ROI & 10/10 team! The Monocle platform is incredible, and has helped us significantly improve the performance of our acquisition AND retention efforts. We ran multiple A/B tests to truly confirm the incrementality of Monocle, and the "AI agents" won with flying colors. Every shopify merchant should be using Monocle or they are leaving money on the table. And also - implementation and on-going optimization is a breeze - Gabe is an all star.
Monocle has been a great tool for our retention team. They've helped us scale personalized discounts across our email/sms program and consistently outperform our previous flows. On top of that, they have a smart, hardworking team that is incredibly responsive and helpful. Can't recommend them enough!
Monocle has completely transformed our email marketing. The AI personalization is seamless — the team is amazing and very responsive. We have integrated monocle into our pop-ups, and most of our flows. Testing is easily done and results have exceeded expectations.
Monocle is an excellent tool with an even better team. We've seen very strong results using it for our business, which has been made easier by how available their team has been when we've had questions or requests. We began using Monocle to become more efficient in how we offer discounts, but they've continued to add powerful tools like AI journeys which have helped us to supplement gaps in our e-mail flows. I would highly recommend Monocle to any business looking to stay towards the forefront of the AI wave within eCommerce.
Monocle unlocked a level of personalization we couldn’t achieve before. We saw a clear lift in engagement and revenue after implementing Monocle. Also special shoutout to Noam and Ariel - they are patient, always willing to support any of our custom requests, and are very open to feedback in their dev roadmap. I fully endorse their application & service! 10/10!
Monocle: AI for Retention FAQ
Answered from this app's own listing and its full review record.
Best suited for stores using Klaviyo, Iterable, Attentive, Postscript, Sendlane, or Amped for customer messaging.
The Shopify App Store lists this app as “Free”. It does not publish plain monthly prices we can compute against.
On our scorecard Monocle: AI for Retention rates 60 out of 100 — solid — read from 11 merchant reviews. The developer has published replies to 0 of 11 reviews. The score reflects what the review record shows, nothing more.
11 merchants have reviewed Monocle: AI for Retention, averaging 5.0 out of 5. We hold the review history from 2024 to 2025, which is what the year-by-year chart on this page is built from.
At a glance
5.0 / 5 · 11 reviews
5.00 from 10 reviews
10
0 of 11 reviews
18 months
Free
November 13, 2023
2024 – 2025
Categories
Will AI shoppers find this store?
Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.
Run a free readiness checkInstead of Monocle: AI for Retention
Same categories, by review volume.
