SHIPAID ‑ Shipping Guarantee
by ShipAid
5.0
(21 reviews)
Best suited for merchants shipping physical goods who want to offer customers shipping protection at checkout.
Probably not for you if you don't ship with FedEx, UPS, USPS, or use third-party shipping insurance.
Boost revenue and trust with branded order guarantee, free returns, and instant resolutions. Take control of delivery issues, returns, and exchanges through a fully branded platform built to reinforce customer confidence. Manage lost, damaged, or missing orders from your dashboard while maintaining ownership of post-purchase policies. Branded tracking, self-service issue intake, and a customer-facing returns portal reduce friction and strengthen customer relationships. Each guaranteed order plants one tree and unlocks a $5 charitable donation chosen by your customer. Take control of delivery issues, returns, and exchanges through a fully branded platform built to reinforce customer confidence. Manage lost, damaged, or missing orders from your dashboard while maintaining ownership of post-purchase policies. Branded tracking, self-service issue intake, and a customer-facing returns portal reduce friction and strengthen customer relationships. Each guaranteed order plants one tree and unlocks a $5 charitable donation chosen by your customer. more Brand-owned order Guarantee Centralized delivery issue management Free returns and automated exchanges Branded tracking and claim experiences Purpose-driven customer engagement options
Copy from the Shopify App Store listing, unedited.Upsell and cross-sell
Top line
conversion rate and average order value
Free to install. Additional charges may apply.
57/100
Mixed signals · from 21 reviews
What it does
Brand-owned order Guarantee
Centralized delivery issue management
Free returns and automated exchanges
Branded tracking and claim experiences
Purpose-driven customer engagement options
One plan, no tiers to choose between
This developer publishes a single plan (Free to install), so plan choice does not arise — the only decision is whether to install it. The listing summarises it as “Free to install. Additional charges may apply.”.
Pricing
Free to install
57
/ 100Mixed signals
Scored on 21 merchant reviews we hold for SHIPAID ‑ Shipping Guarantee, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Total cost is not knowable up front
1 plan listed, but the listing notes additional charges may apply.Review history
2022–2024 · 21 reviews read| 2022 | 2 reviews |
|---|---|
| 2023 | 15 reviews |
| 2024 | 4 reviews |
What merchants say
5.0
95%
of reviews get an answer5%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 21. Open one to read it in full, with the developer's reply where there is one.
ShipAid has been a fantastic addition, providing great support in offsetting the cost of replacements for Lost in Transit (LIT) orders. Stefan and his team have been exceptionally responsive, providing near-instant answers to any questions we’ve raised. The integration with Shopify is seamless, and we couldn’t be happier with the overall experience. Any small adjustments I’ve needed to streamline the process for issuing replacements, ShipAid has readily accommodated. Highly recommend their service—I wish all companies operated as smoothly and efficiently as ShipAid! The only thing that will make ShipAid even better is once we have the integration for Gorgias, which I’ve been told is coming soon.
The app works for our site. While there have been a few minor issues, their customer service has been outstanding—always quick to respond and resolve problems. Overall, it's a solid app.
ShipAid has proven to be a win-win for our customers and our business. We're able to offer a hassle-free delivery guarantee to all of our customers and it is funded by the revenue generated by ShipAid. Stefan has been extremely helpful in getting everything set up on our site and he continues to check in to make sure everything is working as we'd like. We had a few custom requests up front and the ShipAid team was more than accommodating. I'd highly recommend ShipAid to any business looking to provide the best possible shipping experience to their customers.
A super simple concept that has provided a great service to our customers and the brand, with incredible customer service and individualized support. Truly couldn't ask for more.
ShipAid has been a great addition to our website. Works as it should and the customer service team is super responsive.
Fantastic addition to our store. Boosts conversion by giving both us and our customers the confidence in purchases. The team is also responsive and helpful through every step of the install and operation. Thank you ShipAid!
This is a wonderful app. Stefan and his team provide an almost immediate response to questions. It integrates perfectly with Shopify and we couldn't be happier.
The app works! So simple. The team is also really helpful if I need help with something. Thankyou. Highly recommend.
SHIPAID ‑ Shipping Guarantee FAQ
Answered from this app's own listing and its full review record.
Best suited for merchants shipping physical goods who want to offer customers shipping protection at checkout. Probably not for you if you don't ship with FedEx, UPS, USPS, or use third-party shipping insurance.
The Shopify App Store lists this app as “Free to install. Additional charges may apply.”. It does not publish plain monthly prices we can compute against.
On our scorecard SHIPAID ‑ Shipping Guarantee rates 57 out of 100 — mixed signals — read from 21 merchant reviews. The developer has published replies to 20 of 21 reviews. The score reflects what the review record shows, nothing more.
21 merchants have reviewed SHIPAID ‑ Shipping Guarantee, averaging 5.0 out of 5. We hold the review history from 2022 to 2024, which is what the year-by-year chart on this page is built from.
At a glance
5.0 / 5 · 21 reviews
0
20 of 21 reviews
2 months
Free to install. Additional charges may apply.
August 5, 2022
2022 – 2024
Categories
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