Shopify Knowledge Base
by Shopify
3.3
(20 reviews)
Best suited for merchants looking to reduce support load and help customers self-serve through searchable product and policy information.
View and customize the FAQs that AI shopping agents use to answer questions about your store. AI agents are changing how people shop online. When shoppers use AI agents to search for products or ask about store policies, Shopify provides answers based on your store's catalog and settings. Knowledge Base lets you view how often your store's info is requested by AI agents and customize FAQs to ensure AI represents your brand accurately and highlights what makes your business unique. See what buyers are asking, so you can provide the answers they’re looking for. AI agents are changing how people shop online. When shoppers use AI agents to search for products or ask about store policies, Shopify provides answers based on your store's catalog and settings. Knowledge Base lets you view how often your store's info is requested by AI agents and customize FAQs to ensure AI represents your brand accurately and highlights what makes your business unique. See what buyers are asking, so you can provide the answers they’re looking for. more View Shopify-generated FAQs based on your store's settings and policies. Monitor buyer inquiries about your store. Create custom FAQs to address a wider array of buyer questions.
Copy from the Shopify App Store listing, unedited.Marketing - Other
Top line
conversion rate and average order value
Free
35/100
Limited evidence · from 18 reviews
What it does
View Shopify-generated FAQs based on your store's settings and policies.
Monitor buyer inquiries about your store.
Create custom FAQs to address a wider array of buyer questions.
There is no plan to choose
The listing shows this as free, with no paid tiers published — so there is no volume question to answer and nothing to size yourself against. Check the listing for in-app charges before you rely on that.
35
/ 100Limited evidence
Scored on 18 merchant reviews we hold for Shopify Knowledge Base, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Recent reviews rate below this app's own average
Reviews in the last 12 months average 3.31, 0.47 stars below the lifetime average of 3.78. Worth reading the newest reviews before installing.Review history
2025–2026 · 18 reviews read| 2025 | 9 reviews |
|---|---|
| 2026 | 9 reviews |
What merchants say
3.3
0%
of reviews get an answer0%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 20. Open one to read it in full, with the developer's reply where there is one.
Excellent so far. Perfect as it logs all the questions and queries so you can see what customers are asking. Then you can add your custom "FAQ's" to help the Agentic system fill in its knowledge gaps. It really simplifies the process for the front end Ai to help answer store relative and sensitive questions such as returns process, warranty, services and shipping information. I think it could expand into some better training fields and add more but my sneaky feeling is Shopify is already building most of this into their features as they go.
The pre-generated FAQ answers are wildly inaccurate! Things like the brands sold aren't pulled from the product listings. One answer even claimed we offer worldwide shipping though we only have two countries active! Furthermore, the questions and answers are always in English, even if you have a different default language, and lastly, why does this app even exist? Why do we have a bunch of JSON FAQs implemented, if none of them are used?
Traffic from ChatGPT faded away after installing this app
Installed, and my Google Ads were disapproved due to malicious code being added to my site.
It works but lacks too many features to be really useful. Some examples: translations are not supported, there is no API to manage FAQs, the stats don't show the origins of the requests (OpenAI, Google, Shop.app, etc.), if your store or products don't shop up where they're supposed to, there are no recommendations or diagnostics, etc. etc., etc.
Very useful, works like a charm!! Great job guys
Can I add all the FAQ's I created for Shopify Inbox without having to create them over again this app?
Quite helpful and a very useful addition to our store.
Shopify Knowledge Base FAQ
Answered from this app's own listing and its full review record.
Best suited for merchants looking to reduce support load and help customers self-serve through searchable product and policy information.
The Shopify App Store lists this app as “Free”. It does not publish plain monthly prices we can compute against.
On our scorecard Shopify Knowledge Base rates 35 out of 100 — limited evidence — read from 18 merchant reviews. The developer has published replies to 0 of 18 reviews. The score reflects what the review record shows, nothing more.
20 merchants have reviewed Shopify Knowledge Base, averaging 3.3 out of 5. We hold the review history from 2025 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
3.3 / 5 · 20 reviews
3.31 from 13 reviews
13 (was 5)
0 of 18 reviews
12 days
Free
May 16, 2025
2025 – 2026
Will AI shoppers find this store?
Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.
Run a free readiness checkInstead of Shopify Knowledge Base
Same categories, by review volume.
