Great app and incredibly easy to use. It’s been the best solution we've found for creating different gift offers and promotions. The setup is simple, the features work exactly as expected, and it integrates seamlessly with our store.

We use Koala Upsells & Gifts across our multiple international stores (Global, Germany, and Canada). The app is highly effective and has been a great contributor to our sales growth. Beyond the product itself, I am extremely impressed with their support team. They are responsive, professional, and very understanding when it comes to managing multi-store accounts. It’s rare to find a team that genuinely works with you to streamline operations and ensure fair pricing across all your sites. Highly recommended for any brand looking to scale their e-commerce business efficiently!

I was looking for an app that would let me target the free gift based on a customer tag. 1. I add a free gift via a pop-up in the cart if a customer did NOT have that tag. 2. I add a different gift if they do have that tag, and automatically place it in the cart, with a three second notification that it was added. This was surprisingly hard to do with many apps and make it look good to site visitors. Koala has room to improve in terms of giving me flexibility to do better design, but on balance, I'm loving it so far. It gives me 90% of what I need. Max in customer support was very helpful. I also get the feeling that they take seriously customer requests so I'm optimistic that we'll see some further improvements down the road

Great app with brilliant support. Petar was a great help

The Koala team have always been quick to respond and Alina was a great help in navigating USD and CAD currency challenges we were having.

We have had a really great experience with Koala Gifts. The app is easy to use, works reliably, and makes it incredibly simple for us to automatically add free gifts to our customers’ orders. Even though we only use a small part of all the features the app offers, it does exactly what we need it to do and saves our team time in our daily order handling. The support and service from the Koala team have also been excellent. They are friendly, helpful, and genuinely seem to care about their customers. A very well-built Shopify app that we are happy to recommend to other store owners!

Estuve buscando por mucho tiempo una app que hiciera lo que hace Koala. La verdad es que no es barata pero si muy util, claramente no es 100% adaptada a la tienda y hay que ajustarse un poco pero funciona perfecto. La verdad es que vale la pena por experiencia a cliente y tambien para tener en el pedido los productos de los packs, para hacer descuentos, regalos a nuestros clientes. Yo personalmente soy muy exigente con el estilo (diseño, colores, fuentes, imagenes) por lo que uso poco el upselling pero me encanta el funcionamiento. La razón por la que lo sigo pagando es para cargar los productos que regalamos en nuestra facturación y que se descuenten de inventario y salgan de bodega correctamente. Gracias! Ah, y el soporte responde a tiempo, que es muy necesario.

Even though I’m not a Pro user, I can easily use Koala and set up advanced campaigns. It’s great that I don’t need to contact support or anyone else for this. Thank you