I am setting up a new store and had some questions about the options. I spoke with Goran and Gaia and both are awesome to get support from. Setting up Zakeke is very easy compared to other customizers honestly. I look forward to working with them for long term. There are lots of features the app provides and you can add so many cliparts and assign those cliparts to different products. Amazing!Thank you!

The app provides all the features we need to offer our customers a smooth design experience for their custom drafts. The configurator loads quickly and is easy and intuitive to use. Zakeke’s support team is fast, helpful, and always finds a suitable solution quickly whenever we have questions or need assistance.

Nice App, we use it more then one year and has been working very good. Would recommend.

Great app for 3d and AR. And even better support! Fixed all my problems, thanks to Elena, Domenico, Nicola, Marinella and other Zakeke Team members!

This app appeared to be everything I needed and I was very wrong. I've never seen an app try to nickel and dime their clients so badly. Customer service is slow and unhelpful. They'll give you one answer to your question and then contradict themselves with a different answer to the same question; then offer to charge you an additional fee with a different app. I have invested a large amount of time into customization and I am now willing to throw that effort away and find a different app. I recommend to continue your search for this type of app and move along. Stay away from this product.

Zakeke is a fantastic personalization tool! Easy to use, seamless Shopify integration, and great support. The 3D preview really helps customers and has boosted our sales. Highly recommended!

I was initially very excited to try Zakeke, as its functionality seemed perfect for automating and streamlining our customisation workflow. Zakeke promotes "Printing Methods" as a core feature — to quote their own description: “This is where you can create a printing method and assign it to one or more products, sides, or even variants.” However, after setting it up with a Print-on-Demand (POD) integration, I quickly discovered a major limitation: you cannot assign additional Printing Methods when using POD. This was a dealbreaker for us. The app markets itself as both POD-friendly and focused on advanced print configuration — but in practice, you have to choose one or the other. If you opt for POD, you lose access to what Zakeke itself calls a “core” part of the platform. It’s frustrating. We were hoping to use Zakeke to automate and control our custom print setup, but instead found it lacked the very functionality we needed most. If you rely on POD, be aware: you won’t be able to create Zakeke’s Printing Methods. That said, - their support team is very responsive and provided quick assistance when needed.

(Updated Review) Zakeke has truly impressed me—not just with the platform itself, but with the team behind it. When I first started using Zakeke, I rated it 3 stars. The seller tools were excellent, but the buyer experience had some frustrating issues. I shared my concerns, and what really stood out is that the Zakeke team—including the COO—personally reached out to understand and address them. Since then, we’ve been working together on improving key parts of the experience, and I’ve already seen meaningful changes. If you’re a seller and run into challenges, don’t hesitate to speak up—Zakeke listens and genuinely works with you to improve the platform. While it can be pricy, the combination of robust features and responsive support makes it worth it. It’s not perfect yet, but it has a lot of potential, and I now feel confident recommending it.