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  7. OrderConvo – Vendor & Customer Messages After Orders

OrderConvo – Vendor & Customer Messages After Orders

OrderConvo: Enable seamless post-order communication between vendors/admins and customers in WooCommerce.

200+ active installs
4.6
(22 ratings)
Free on WordPress.org
View on WordPress.orgSupport forum
Will this break my store?

What the WordPress.org registry says about keeping OrderConvo – Vendor & Customer Messages After Orders running.

WordPress compatibility
Tested to 7.0.2
Tested against the WordPress branch in use today.
Last updated
5 days ago
At least 8.3 releases a year since launch. WordPress.org only lists versions still available for download, so the real number may be higher.
Requires PHP
7.2
Your host must be running at least this version.
Requires WordPress
4.0
Contributors
1
A single maintainer. Worth knowing if the plugin is load-bearing for your store.
200+ active installsWordPress.org reports installs in bands, not exact counts.
Maintenance & trust

Scored on how OrderConvo – Vendor & Customer Messages After Orders is looked after — not on how many stores run it.

96

out of 100
Well maintainedSome ratings or support history.
Maintenance
35 / 35
Updated 4 days ago.
WordPress compatibility
20 / 20
Tested to WP 7.0.2 (current).
Support responsiveness
Not enough data
Only 1 support thread(s) — not enough to judge.
Merchant satisfaction
12 / 15
4.6/5 across 22 rating(s).
Listing transparency
10 / 10
Provides: screenshots, description, homepage
1 of 5 measures had too little evidence to score. They are left out of the total rather than counted as zero — otherwise a plugin would be marked down for being small rather than for being poorly kept.Measured 2026-08-01 from the WordPress.org plugin registry.
Ratings

4.6

22 ratings
5★19
4★0
3★1
2★1
1★1
Every rating WordPress.org holds for this plugin, not a sample. Written reviews live in the plugin's WordPress.org reviews forum.

OrderConvo is a lightweight and efficient WooCommerce plugin that allows vendors and customers to exchange messages after an order is placed. Both admin/vendors and customers can send messages or files related to the order. Customers can access the OrderConvo message box from My Account -> Orders, where each order has its own messaging area. The plugin adds a responsive, AJAX-powered message box on the order details page, ensuring compatibility with all WooCommerce themes.

How It Works

Watch the Demo

Live Demo Instructions
* Click here to launch the demo.
* Once the demo is live, navigate to Settings > NM Demo.
* Click Initialize Demo: OrderConvo to create demo orders and products.
* Explore the plugin’s features and functionalities.
* Note: If the Messages tab (My Account > Messages) does not work, re-save the permalink settings to resolve the issue.

Free Version Features

  • Enable communication between customers and vendors/admins for each order.
  • Unlimited messages per order.
  • Customize message button labels.
  • Customize message placeholder text.

OrderConvo Supports Single Store and Marketplace Setups
* Fully compatible with single WooCommerce stores.

Marketplaces Supported

  • Dokan Marketplace
  • WC Product Vendors
  • MultiVendorX
  • YITH Multi-Vendor
  • WCFM Marketplace

PRO Features

  • Send and receive file attachments.
  • Control file types and file size limits.
  • Attach images with automatic thumbnail previews.
  • Email notifications for new messages.
  • Customize email templates using the WooCommerce Email Template Manager.
  • New message alerts on the order page.
  • Rich text editor for enhanced message formatting.
  • Access to a dedicated support forum.
  • New message notifications in the WordPress dashboard.

Learn More About PRO

Why Use OrderConvo for Vendor-Customer Communication?

With over 12 years of experience in WordPress and WooCommerce development, N-Media has received many requests for improved post-order communication. OrderConvo addresses this need, allowing for smooth communication between customers and vendors. Here’s why OrderConvo is a must-have for your store:

For Customers:
* Customers can request changes to the delivery address or date after placing the order.
* They can also modify order quantities or request revisions or replacements, helping avoid negative feedback.

For WooCommerce Vendors:
* Vendors can provide order updates, share prototypes, or get feedback before final shipment, especially useful for digital goods or custom orders.

OrderConvo Add-ons

If the free or PRO version doesn’t fully meet your needs, check out our range of OrderConvo Add-ons:

  • OrderConvo AWS S3 Add-on
    Upload all attachments to AWS S3 for faster and more efficient file management. Simply add your S3 credentials to get started, ideal for large file uploads.

  • OrderConvo Quick Message Add-on
    Create pre-saved message templates for quick replies, saving time and streamlining communication with customers.

  • OrderConvo Revisions Add-on
    Allow customers to request revisions before finalizing their orders, perfect for businesses like printing companies that need client approval on designs.

  • OrderConvo Live Chat Add-on
    Enable real-time communication between vendors and customers with an AJAX-powered live chat. Chat can be disabled when not needed to save server resources.

  • OrderConvo Marketplace Add-on
    Supports major marketplace plugins like Dokan, MultiVendorX, WCFM, YITH, and WC Product Vendors.

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How can a customer send a message to the admin/vendor?

Once the order is placed, customers can send messages from the My Account -> Orders page by clicking the message button next to each order.

Where can admins see customer messages?

Admins can view messages directly within the order edit page in WooCommerce.

Can users or admins send files or images with messages?

Yes, but file attachments are a PRO feature.

What is the difference between Vendor and Admin?

For a single store, the admin is the vendor. In multi-vendor setups, the “vendor” role is specific to marketplace functionality.

Do email notifications get sent when new messages are sent?

Yes, email notifications can be enabled in the plugin settings.

Can customer messages be included in email notifications?

Yes, using the WooCommerce Email Template Manager, you can add message variables to the email body.

Plugin details
Version15.1
Last updated2026-07-28 7:46am GMT
Added2017-03-15
Requires WordPress4.0
Tested up to7.0.2
Requires PHP7.2
Tags on WordPress.org
customer vendor communication
order chat
order file attachments
order notes
woocommerce order messaging
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