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  7. CODShield AI – Cash on Delivery (COD) Fraud Shield

CODShield AI – Cash on Delivery (COD) Fraud Shield

Prevent fake COD orders with WhatsApp confirmations, fraud checks, and smart automation to reduce RTO and cancellations.

fewer than 10 active installs
5.0
(1 ratings)
Free on WordPress.org
View on WordPress.orgSupport forum
Will this break my store?

What the WordPress.org registry says about keeping CODShield AI – Cash on Delivery (COD) Fraud Shield running.

WordPress compatibility
Tested to 6.9.5 — 1 branch behind 7.0
Tested against the WordPress branch in use today.
Last updated
5 months ago
At least 3.2 releases a year since launch. WordPress.org only lists versions still available for download, so the real number may be higher.
Requires PHP
7.4
Your host must be running at least this version.
Requires WordPress
5.8
Requires other plugins
woocommerce
These must be installed and active first.
Contributors
1
A single maintainer. Worth knowing if the plugin is load-bearing for your store.
fewer than 10 active installsWordPress.org reports installs in bands, not exact counts.
Maintenance & trust

Scored on how CODShield AI – Cash on Delivery (COD) Fraud Shield is looked after — not on how many stores run it.

Solid
Not enough public feedback to put a confident number on this one. Little public feedback — score rests mostly on release activity. What we can see is below.
Maintenance
35 / 35
Updated 162 days ago.
WordPress compatibility
14 / 20
Tested to WP 6.9.5, 1 branch(es) behind.
Support responsiveness
Not enough data
Only 0 support thread(s) — not enough to judge.
Merchant satisfaction
10 / 15
5.0/5 across 1 rating(s).
Listing transparency
10 / 10
Provides: screenshots, description, homepage
1 of 5 measures had too little evidence to score. They are left out of the total rather than counted as zero — otherwise a plugin would be marked down for being small rather than for being poorly kept.Measured 2026-08-01 from the WordPress.org plugin registry.
Ratings

5.0

1 rating
5★1
4★0
3★0
2★0
1★0
Every rating WordPress.org holds for this plugin, not a sample. Written reviews live in the plugin's WordPress.org reviews forum.

CODShield AI helps WooCommerce stores reduce fake Cash on Delivery (COD) orders and RTO losses. It can verify suspicious orders over WhatsApp (free, single built-in message) and optionally via Voice IVR calls (PRO). You also get an Analytics area to track confirmations, risk distribution, and performance over time, plus an Orders Details table with filters and CSV export.

Note: “WhatsApp” is a trademark of Meta Platforms, Inc. This plugin is not affiliated with or endorsed by WhatsApp/Meta.

Key Features

  • Cash On Delivery Fraud Shield – Powered by AI

    • Basic risk checks in free plugin; works with your COD flow.
    • Auto-hold or flag risky COD orders before fulfillment.
    • Clear audit trail via WooCommerce order notes.

  • WhatsApp Order Confirmation

    • Sends a message after order creation with Confirm / Cancel links.
    • Uses a single built-in message (no custom/multi templates in this version).
    • Order status/notes update automatically on customer action.

  • Voice IVR Order Confirmation (PRO)

    • Automated phone call asks the buyer to confirm/cancel via keypad.
    • Real-time callback updates the WooCommerce order.

  • Analytics Dashboard

    • Orders & Revenue Trend bar chart.
    • Fraud Risk Distribution donut (Legitimate, Low/Medium/High risk, Blocked).
    • WhatsApp & Confirmation Analytics cards (messages sent, confirmed, not confirmed, fraud detected/reported).
    • Date range selector and quick “7 Days” preset.

  • Orders Details

    • Search bar + filters (Status, WhatsApp, Voice Calls, Scores, Orders).
    • Columns: Order #, Date, Customer, Status, Total, WhatsApp, Voice Call, Fraud Score, Admin Reported.
    • Export Orders to CSV.

  • License & Store

    • Enter license key and store ID; see active/expired status and time remaining.

  • Modules (Add-ons)

    • Manage installed modules and browse extensions (if enabled in your account).

How It Works

  1. Customer places a COD order.
  2. Plugin runs risk checks and, when required:
    • Free: sends WhatsApp confirmation (single built-in message).
    • PRO: may trigger a Voice IVR call if messages fail or are ignored.
  3. Customer confirms/cancels; the plugin updates order notes/status accordingly.
  4. View overall performance in Analytics and drill into Orders Details.

Free vs PRO

  • Free: AI-gated COD checks, WhatsApp confirmation (single built-in message), order notes, Analytics (trends, risk distribution), Orders Details with filters + CSV export, License screen.
  • PRO: Adds Voice IVR confirmation and advanced options controlled by your CODShield AI account.

Usage

  • WhatsApp Message: One built-in template that includes order reference + your store/site name, with Confirm / Cancel links. (Custom or multiple templates are not available yet.)
  • Recommended flow: Keep new COD orders On hold until confirmed; move to Processing after confirmation.

Privacy

This plugin can connect to an external service (your configured CODShield AI backend / messaging or IVR provider) to perform AI risk checks, send WhatsApp messages, and/or place IVR calls.
Data potentially transmitted: order ID, order total, COD/payment method, customer name, phone number, and confirmation URLs.
Purpose: verify buyer intent and reduce COD fraud/RTO.
Retention: depends on your provider; review their policy.
Consent: disclose verification via WhatsApp/IVR in your store policies and ensure a lawful basis for processing phone numbers for fraud prevention.

External Services

  • CODShield AI Cloud / Messaging & IVR Provider – used for risk scoring, WhatsApp delivery, and IVR calls when enabled. You control the endpoint/keys in plugin settings.

Support

  • Use the Support tab on the plugin page for community help.
  • PRO license/account issues: contact your CODShield AI support channel.

Can I edit the WhatsApp text or add multiple templates?

Not in this version. A single built-in message is used for confirmation.

Does it support prepaid orders?

The verification flow is designed for COD. You can still log events for prepaid orders if you enable that option.

Will it slow down checkout?

No. Verification runs asynchronously after order creation.

What data can be sent to external services?

When enabled, the plugin may send order ID, COD flag, order total, customer name, phone number, and confirmation URLs to your configured backend/provider solely to complete verification.

Categories
Local & alternative paymentsChat & messaging
Plugin details
Version1.1.3
Last updated2026-02-20 7:30am GMT
Added2025-09-02
Requires WordPress5.8
Tested up to6.9.5
Requires PHP7.4
Tags on WordPress.org
cash on delivery
cod
fraud
whatsapp
woocommerce
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