Identity Verification for WooCommerce

Real ID uses machine learning technology to identify the authenticity of your customers’ IDs.

Your customers are sent a unique URL to their mobile device by email or SMS. This link opens a secure connection that allows the customer to upload a photo of their ID.

Once we receive the image, our combination of OCR (Optical Character Recognition) and image recognition will determine if the ID is legitimate.

Real ID supports dozens of ID documents from hundreds of different countries. A detailed list is available on our supported documents page. Supported documents include:

• Driver’s Licenses
• Passports
• Insurance Cards
• Concealed Carry Licenses
• National Identification Cards
• And many more.

Yes, Real ID gives you the choice to enable facial recognition scanning in addition to the ID document photo.

This is an excellent option for higher-risk transactions to protect against the possibility of using a physically stolen ID. By requiring a photo of the ID document owner with the ID document, we can verify that the photos match.

For example, even if a bad actor had possession of a stolen credit card and a matching license, they would not be able to trick the face-matching verification.

Real ID encrypts the connection from your customers’ mobile devices. This protects their data from being intercepted by bad actors.

You don’t have to think about compliance; Real ID stores your customer data securely in our database.

You’re always in control of what data you’d like to keep. Delete your customer’s ID or headshot photos at any time in the app.

Real ID synchronizes your customers’ ID verification results in real-time. You’ll be able to see the current state of all ID checks from your WooCommerce orders page with a specific “ID Verification” column.

Additionally, Real ID updates your orders and customer metadata with their current ID verification status.

We offer several different plans to meet your needs. Check out our pricing for more details.

Yes, we offer live chat and email support for setup and questions about how the system works or how to read results.

Please contact us, email us, or chat with us in-app for support.

Protecting your customers’ privacy is very important to us. That’s why we offer an option in any ID check to delete your customer’s photos safely and permanently.

Deleting customer data is irreversible. However, their account will still be treated as verified so they can reorder in the future without redundant verification.

Real ID provides all images captured from the customer, including their ID and their selfie photo.

Additionally, Real ID automatically reads the text on any given document. Depending on the level of detail the document provides, you can expect to read data such as:

• First Name
• Middle Name
• Last Name
• Address
• Gender
• Date of Birth
• Date of Expiration
• City
• State
• Issuing Country of the ID
• Issuing State of the ID
• Unique License or Document ID

This information can be used to verify that the customer is qualified for the purchase. We offer automatic cross-checking against the order’s billing and shipping information to ensure it matches their ID.

Yes, Real ID presents the photos and data collected and gives you the ability to manually approve or reject submissions.

You have the ultimate control over whether an ID is accepted, but you can also choose to have our system automatically make the decision for you.

Real ID offers a “set it and forget it” customer verification process so you can require ID verification automatically on high-risk orders.

You can enable rules to automatically trigger ID verification checks for your customers:

• Total Order Price: Depending on the total price of the order, you can trigger an ID check.
• Mismatching Shipping to Billing Address: If an order’s shipping and billing addresses do not match, it’s a sign of potential credit card fraud. Real ID can automatically verify these orders.
• Product Categories and Tags: Only require ID checks on specific product categories or product tags.

We offer other triggers within the plugin itself. You can also request to have a custom trigger built or use our REST API to trigger an ID check for a customer.

You are only charged when a customer actually participates in an ID verification session. You are not charged for sessions where the customer does not submit any photos or fails to receive the SMS/email.

This is because we deter fraudulent, underage, or unqualified purchases even if the customer doesn’t provide their ID. By showing your store is secured against fraud with an ID check link, you’ve mitigated your risk of a fraudulent chargeback or purchase.

It’s our policy to not refund checks that have already been sent, regardless of whether the customer failed the ID check or failed to submit any documents.

There’s an additional setting in the dashboard that allows you to only require ID verification once from your repeat customers.

That way, you can reduce friction even further and keep your trusted customers from having to perform multiple ID checks.

Additionally, you will not incur any charge for repeat verified customer orders. You’re only charged for new verifications.

Yes, easy and intuitive electronic signatures are available in Real ID. You can enable signature captures for ID verification checks. You’ll be able to view and download your customers’ signatures right in the dashboard.

No code is required to turn this feature on or off.

Yes, within the plugin, you can require the customer to upload additional documentation as part of their ID verification. This documentation will also be visible in the plugin for viewing.