JD Web & Ship

A smart dropshipping platform built to simplify e-commerce shipping.

JD Web & Ship is a powerful dropshipping solution built for WooCommerce merchants. It streamlines ecommerce shipping by connecting multiple courier partners instantly, comparing real-time rates, and automating order fulfillment with tracking.

Key Benefits:

• Multi-courier integration for flexibility
• Real-time shipping rates comparison
• Automated order syncing & fulfillment
• End-to-end shipment tracking
• COD support & reconciliation reports

Key Features

• Automatic Order Sync – Processing orders are automatically sent to JD Web & Ship
• Manual Order Management – Send individual or bulk orders manually
• Automatic Order Completion – WooCommerce order is marked as “Completed” when all JD orders are delivered
• Real-time Tracking – Display shipment status and tracking information on order pages
• Customer Tracking – Customers can view shipping status in their My Account area
• India-Focused – Specifically designed for Indian addresses and postal codes
• Order Filtering – Automatically filters and processes only Indian orders
• Webhook Support – Receive real-time status updates from JD Web & Ship
• Detailed Logging – Track all sync activities and API responses
• Retry Failed Orders – Easy retry mechanism for failed shipments
• Prepaid/COD Support – Handles both payment methods
• Product Image Sync – Sends one product image per order item to JD Web & Ship
• Improved Localization – Refined text labels and status messages for better clarity

Workflow

1. Customer places an order on your WooCommerce store
2. Order status changes to “Processing”
3. Plugin automatically sends order details to JD Web & Ship
4. JD Web & Ship creates shipment and assigns courier
5. Tracking information is updated in WooCommerce
6. Customer receives tracking details in their account
7. Real-time status updates via webhook
8. If all JD shipments are delivered, the WooCommerce order is automatically marked as “Completed”

Automatic Order Completion

• WooCommerce order is automatically marked as Completed when:
  • All JD sub-orders reach “Delivered” status
• Order completion is triggered via JD Web & Ship webhook updates
• Partial delivery does NOT complete the order
• Ensures accurate fulfillment tracking

Product Image Sync

• One product image is included per order item in the API payload sent to JD Web & Ship
• For variable products, the variation’s own image is used if set; otherwise the parent product image is used as fallback
• Ensures JD Web & Ship always receives an accurate visual reference for each shipped item

Requirements

• WooCommerce 5.0 or higher
• Active JD Web & Ship account with API credentials
• Valid email and phone number for all orders
• Orders must have Indian shipping addresses

Supported Order Statuses

• Processing orders are automatically synced
• Failed orders can be retried manually
• Cancelled orders trigger cancellation at JD Web & Ship

External Services

This plugin connects to JD Web & Ship API for order fulfillment and shipment tracking.

Service Details:
* Service Provider: JD Web & Ship (https://jdwebnship.in/)
* API Endpoint: https://api.jdwebnship.in/api/
* Purpose: Automated order processing, shipment creation, and tracking updates

Data Transmitted:
When an order is placed on your WooCommerce store, the following data is sent to JD Web & Ship API:
* Customer name, email, and phone number
* Shipping and billing addresses (India only)
* Order items, quantities, SKUs
* Product image URL (one image per item — variation image preferred, parent image as fallback)
* Order totals and payment method (COD/Prepaid)
* Store domain and webhook URL for status updates

When Data is Sent:
* Automatically when order status changes to “Processing”
* Manually via admin “Send to JD” button
* When order is cancelled (cancellation request)

Legal Information:
* Terms of Service: https://jdwebnship.in/terms
* Privacy Policy: https://jdwebnship.in/privacy

By using this plugin, you consent to transmitting customer order data to JD Web & Ship for shipping processing. Please ensure your store’s Privacy Policy discloses this data sharing with customers.

Additional Information

Support

For support, please contact:
* Email: support@jdwebnship.in
* Website: https://jdwebnship.in/contact

Privacy Policy

This plugin sends order data (customer name, address, phone, email, order items) to JD Web & Ship API for shipment processing. Please ensure your privacy policy reflects this data sharing.

Data transmitted includes:
* Customer contact information
* Shipping and billing addresses
* Order items and quantities
* Product image URLs (one per item)
* Order totals and payment method

Developer Information

Action Hooks:
* woocommerce_order_status_processing – Triggers automatic sync
* woocommerce_order_status_cancelled – Triggers order cancellation

Filter Hooks:
* woocommerce_checkout_fields – Makes email/phone required

Database Tables:
* {prefix}_jdws_sync_logs – Stores sync activity logs

Options:
* jdws_options – Plugin settings
* jdws_webhook_token – Webhook security token

Credits

Developed by CoderKube Technologies Team

Technical Details

Minimum Requirements

• WordPress 5.8 or higher
• WooCommerce 5.0 or higher
• PHP 7.4 or higher
• MySQL 5.6 or higher
• HTTPS enabled (recommended)

API Endpoints Used

• Login/Authentication
• Order Placement
• Order Cancellation
• Webhook Registration

Compatibility

• WooCommerce Classic Checkout
• WooCommerce Block Checkout
• HPOS compatibility

Performance

• Lightweight and optimized
• Asynchronous processing
• Efficient database queries
• Minimal server load

Advanced Logic

• Prevents duplicate or invalid order sync requests
• Item-level filtering to avoid duplicate shipments
• Auto-completion logic based on webhook delivery confirmation
• Loop protection during admin-triggered sync
• Smart product image resolution (variation → parent fallback)

Order Edit & Item Sync Behavior (New)

This version introduces advanced handling for WooCommerce orders that are modified after being synced with JD Web & Ship.

Multi-Item Orders (Multiple Products)

When an order contains multiple items and the admin updates the order:

• If the admin:
  • Changes order status (e.g., Processing to On Hold)
  • Removes one or more existing items
  • Adds new items

Then:

• Removed items are delinked from JD Web & Ship:

  • No cancellation request is sent to JD for removed items
  • They are no longer tracked in active WooCommerce shipment display
  • Future webhook updates from JD for those items are completely ignored and will not update WooCommerce data

• Newly added items:

  • A new JD shipping order is created
  • Only new items are sent to JD

• Existing active items:

  • Continue as-is (no duplicate shipment created)

Important Behavior

• Delinked items:

  • Will NOT receive further status updates from JD
  • Will NOT affect WooCommerce order completion logic
  • Are kept only for history/reference

• This ensures:

  • No duplicate shipments
  • No accidental cancellations
  • Clean separation between old and new items

Single-Item Orders

When an order has only one item:

• If the admin:
  • Removes the item
  • Adds a new item
  • Updates the order

Then:

• The system reuses the existing JD order
• No new JD shipment is created
• The existing JD order reference is reused for the updated item

Delinked Item Behavior

• Delinked items are NOT displayed in:

  • Admin Order Page
  • Customer My Account -> Orders

Delinked items are internally marked and strictly excluded from:

• Shipment tracking display (admin and customer)
• Webhook status updates (incoming JD updates are ignored)

• Any further synchronization or processing

  • Even if JD sends status updates for these items, they will not affect WooCommerce in any way.

Why This Matters

This feature prevents:

• Duplicate shipping orders
• Incorrect cancellations
• Conflicts between WooCommerce edits and JD fulfillment
• Webhook updates affecting outdated items

It ensures accurate syncing even when orders are modified after initial processing.

Troubleshooting

Orders not syncing automatically

1. Check if “Enable JD Shipping” is turned on
2. Verify your API credentials are correct
3. Ensure orders have Indian shipping addresses
4. Check that email and phone are filled

“Failed to authenticate” error

1. Verify your JD Web & Ship email and password
2. Check internet connectivity
3. Contact JD Web & Ship https://jdwebnship.in/ support to verify account status

Tracking information not showing

1. Ensure webhook is registered (automatic on first save)
2. Check that JD Web & Ship can reach your website
3. Verify webhook URL is accessible (not behind firewall)

Phone/Email validation error

1. For block checkout, manually enable required fields
2. For classic checkout, the plugin handles this automatically

Product image not appearing in JD dashboard

1. Ensure the product has a featured image set in WooCommerce
2. For variable products, check if the variation has its own image; if not, the parent image is used automatically
3. Verify your media files are publicly accessible (not behind a login wall)

License

This plugin is licensed under GPLv2 or later.