WC-AC Hook

1. Login to your ActiveCampaign account
2. Click ‘Lists’ from the menu
3. Click on the number of contacts by the list title
4. Look in the URL you will see listid=#

If you are having problems syncing with ActiveCampaign then the first thing to check is for error messages in the debug log. To do this you must enable debug logging (if it has not been enabled by default).

1. Login as a WordPress admin or shop manager
2. Select the menu ‘WooCommerce > Settings > Integration > WC-AC Hook’
3. Ensure that the ‘Debug Log’ option is checked to enable logging

You can view the debug log at ‘WooCommerce > System status > Logs > wc-ac-hook-*’. Select the log and click on view. If you switch on debug logging then you will need to wait for you next shop order before you will see an entry in the log.

If you wish to clear the debug log then your site administrator can remove the file /wp-content/uploads/wc-logs/wc-ac-hook*.log or through the admin panel you now have the option to delete the log you are viewing at ‘WooCommerce > System status > Logs’. WooCommerce will rotate logs daily and delete logs after 30 days by default.

1. By default only when the order status is changed to ‘Completed’.
2. Optionally you can change the settings so that it is done when an order is created at checkout with a status of ‘Processing’.
3. Alternatively, if you have selected the track order status option, then it is done when an order is created at checkout whatever the status, and whenever the order status changes.

Note that if you create an order manually, using the administrator panel, then the contact will only be created or updated on ActiveCampaign after the status of the order is changed.

A contact will also be created or updated on ActiveCampaign at checkout if you have enabled the setting to allow ‘Signup to Marketing’. If customer selects the checkbox then a form subscription will be triggered with associated actions.

You now have the option in settings to track order status. This means that contacts are created as soon as an order is created at checkout, and the suffix (pending), (failed), (processing), (on-hold), (cancelled) or (completed) will be appended to the last tags listed. The tags will be updated as the status changes. To give you an example of how this works:

1. In settings you have the following two Default Tag(s) = WC Order, WC-Last-Order
2. A product has an ActiveCampaign Tag = Purchased-Widget
3. A customer enters an order and goes to PayPal, a contact would be created on ActiveCampaign with the tags ‘WC Order’, ‘WC-Last-Order (pending)’ and ‘Purchased-Widget (pending)’.
4. As the order status changes the tags with status will be removed and new tags added e.g. ‘WC-Last-Order (processing)’ and ‘Purchased-Widget (processing)’.
5. If the order is completed you will be left with the tags ‘WC Order’, ‘WC-Last-Order (completed)’ and ‘Purchased-Widget’. Note that you do not get the (completed) suffix on the final product tag when the order is complete.

You could design ActiveCampaign automations to be triggered based on such tags being added. For example you may wish to be notified if any order has a status of (pending) for more than a certain period of time. Since this would indicate that a cart has been abandoned during payment; or you may want an automatic campaign to follow up with a customer if they cancelled an order.

The plugin now has the capability, through a checkbox at checkout (after order notes), to allow customers to opt in or out of email marketing. Allowing customers to subscribe through this method will trigger a form subscription on ActiveCampaign and trigger any associated actions e.g. subscribe to list, add tags and double opt in.

To set this up, use the ‘Signup to Marketing’, ‘Checkbox Label’ and ‘Marketing Form ID’ options under the menu ‘WooCommerce > Settings > Integration > WC-AC Hook’.

When using this form subscription, you would typically use the form to subscribe the contact to a different list (to the ActiveCampaign List ID used for all shop contacts in the settings). This way you can have a separate list for marketing purposes with double opt in.

Note that if you want to change the position of the checkbox or are using tools such as WooCommerce Checkout Field Editor then you may still use this capability using the following steps:

1. Keep (or set) the ‘Signup to Marketing’ option ‘No’ to suppress the default checkbox
2. Enter the ‘Marketing Form ID’ (each form has a unique ID number on ActiveCampaign)
3. Create your own custom checkbox field on the checkout page with the name wc_ac_marketing_checkbox

ActiveCampaign have released version 3 of their API which supports ‘Deep Data Integration’ e.g. more order details such as order values and number of items purchased. ActiveCampaign have also launched their own integration with WooCommerce which is now available to account holders with ‘Plus’ plans and upwards. Given this development, there are no plans to add this capability to this plugin at this point in time.

Yes you can add multiple ActiveCampaign tags to a product separated by commas. Note that if you are using the option to track order status, the status will only be added to the last tag listed.