WebToffee EU Order Withdrawal Button for WooCommerce
Add a legally compliant EU withdrawal button to your WooCommerce store. It allows customers to exercise their 14-day right of withdrawal online.
5.0
(9 ratings)Will this break my store?
What the WordPress.org registry says about keeping WebToffee EU Order Withdrawal Button for WooCommerce running.
Tested to 7.0.2
Tested against the WordPress branch in use today.10 days ago
7.4
Your host must be running at least this version.6.0
woocommerce
These must be installed and active first.92% of 26 recent threads resolved
From the plugin's WordPress.org support forum.1
A single maintainer. Worth knowing if the plugin is load-bearing for your store.Maintenance & trust
Scored on how WebToffee EU Order Withdrawal Button for WooCommerce is looked after — not on how many stores run it.
97
out of 100Maintenance
35 / 35WordPress compatibility
20 / 20Support responsiveness
20 / 20Merchant satisfaction
12 / 15Listing transparency
10 / 10Ratings
5.0
9 ratingsFrom June 19, 2026, EU Directive 2023/2673 requires every online store selling to EU consumers to provide a clear, easily accessible online withdrawal function. Customers must be able to cancel a purchase digitally — just as easily as they placed the order.
EU Withdrawal Button for WooCommerce by WebToffee makes it straightforward to comply. The plugin adds a withdrawal button to the customer’s My Account orders page, a guided withdrawal form, a two-step confirmation flow, and a dedicated admin dashboard to manage all incoming requests.
No coding required. Works right out of the box.
What the plugin does
For your customers:
- A “Request Withdrawal” button appears directly on the My Account orders list — visible only during the active withdrawal period
- Customers can select which items to withdraw (full order or individual products)
- A simple form collects their name, email, and an optional reason
- A confirmation step prevents accidental submissions (“Are you sure you want to submit this withdrawal request?”)
- Customers receive an email confirmation once the request is submitted
For you as the store admin:
- A clean Withdrawals dashboard under WooCommerce > Withdrawals shows all requests at a glance
- At-a-glance stats: open requests and approvals over the last 30 days
- Filter requests by status, date range, or search (order # or receipt hash)
- View full request details — order info, customer email, request type, reason, and a complete activity log
- Approve or reject requests with one click
- Configure who receives admin withdrawal notification emails — defaults to your store email, with support for multiple recipients
Key features
- Withdrawal button on the orders page — visible to customers within the configured withdrawal window
- Partial withdrawal support — customers can withdraw individual items instead of the entire order
- Two-step confirmation flow — meets the directive’s requirement to confirm the customer’s intent
- Dedicated admin dashboard — manage, filter, approve, or reject all withdrawal requests in one place
- Add footer link — optionally embed a withdrawal link in your store footer to meet visibility requirements
- Guest withdrawal support — guest users can submit their order number and billing email, which is matched against WooCommerce order history, then confirmed via an email verification step before the request is created
- Withdrawal button shortcode — use
[wt_eu_order_withdrawal]to place a withdrawal button on any page or post. - Configurable withdrawal period — set the window to 2, 7, 14, or 30 days (EU standard is 14 days), starting from order created or a chosen WooCommerce order status
- Product exclusions — exclude by product type, entire categories, or specific individual products
- Admin notification recipients — choose one or more email addresses to receive new withdrawal request alerts (store email added by default)
- Customer contact email — set the address shown to customers in rejection emails so they know who to reach out to
- SHA-256 receipt hash — every withdrawal request gets a unique SHA-256 receipt hash, included in withdrawal notification emails and shown in the request details on the admin dashboard, for easy reference and record-keeping
- Order status automation — automatically update order status when a request is submitted or approved
- Reason field — optionally require customers to provide a reason when submitting a request
- Display scope control — show the withdrawal form globally or limit it to WooCommerce pages only
- Data management — optionally delete all plugin data on uninstall
Why this matters
Under EU Directive 2023/2673, any business that lets EU consumers sign up for or purchase something online must also let them cancel online — through the same website or app. Simply hiding a withdrawal form in a footer PDF or asking customers to email you is no longer sufficient.
The directive specifically requires:
- A withdrawal function that is prominently displayed and continuously available during the withdrawal period
- The function must be clearly labelled (e.g. “Withdraw from contract here” or similar)
- A two-step confirmation to prevent accidental withdrawals
- An acknowledgement of receipt sent to the customer on a durable medium (e.g. email)
This plugin implements all of the above.
Getting started
For a complete walkthrough, see the setup guide or watch the video below.
- Install and activate the plugin
- Go to WooCommerce > Withdrawals > Settings to configure your preferences
- Set your withdrawal page, period, and footer link options
- Publish the withdrawal page (created automatically as a draft on installation)
- Test the flow by placing a test order and using the Request Withdrawal button
Support
For questions or assistance, visit our support page.
If your store sells to consumers in the EU, yes — from June 19, 2026, EU Directive 2023/2673 requires an accessible online withdrawal function. This applies regardless of where your business is based.
The EU standard is 14 calendar days from the date of purchase (or from when the customer receives the pre-contractual information, if later). You can configure the withdrawal period in the plugin settings.
Yes. When partial withdrawals are enabled in settings, customers can select individual items from an order to withdraw rather than cancelling the entire order.
The withdrawal button on the My Account page is visible to logged-in customers. For guest order support, you can direct customers to the standalone withdrawal page using the footer link or a shortcode.
The “Request Withdrawal” button appears on the customer’s My Account > Orders page, next to eligible orders within the active withdrawal window.
Go to WooCommerce > Withdrawals > Settings and enable the Embed footer link option. You can customise the link text (default: “Request Withdrawal”).
Yes. Under Exclusions in WooCommerce > Withdrawals > Settings, you can limit withdrawal eligibility in three ways:
- Product types — exclude Virtual, Downloadable, Grouped, and External/Affiliate products.
- Product categories — exclude one or more WooCommerce categories so every product in those categories is ineligible.
- Specific products — search and select individual products to exclude, regardless of type or category.
Yes. Customers receive an email confirmation once their withdrawal request is submitted. This satisfies the directive’s requirement to acknowledge receipt on a durable medium.
By default, the store email address receives the admin notification. You can change this under WooCommerce > Withdrawals > Settings > Email notifications. Add multiple recipients as removable chips, remove the default store email if needed, and add custom addresses with the Add button. At least one recipient is required before settings can be saved.
Set this under WooCommerce > Withdrawals > Settings > Email notifications > Customer contact email. This is the address shown to customers in the rejection email so they know where to follow up. It defaults to your WooCommerce store email but can be changed to any address.
By default, plugin data is retained when you uninstall. If you want all data (settings, withdrawal requests, database tables) removed on uninstall, enable the Delete data on uninstall option in settings. Note: this action is irreversible.
The plugin implements the technical requirements of EU Directive 2023/2673 as understood at the time of release. However, it does not constitute legal advice. We recommend consulting a legal professional to ensure your store meets all applicable requirements in your jurisdiction.
Yes. Developers can use WordPress filters to control visibility based on the visitor’s country. The plugin resolves the country from the order (when available), the WooCommerce customer session, or IP geolocation.
Available filters:
wbte_ewb_customer_country_code— override the detected ISO country code.wbte_ewb_show_footer_withdrawal_link— show or hide the automatic footer withdrawal link.wbte_ewb_show_withdrawal_button_shortcode— show or hide the[wt_eu_order_withdrawal]shortcode output.
Plugin details
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