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Genesys Cloud CX logo

Genesys Cloud CX Pricing

genesys.com · Contact Center Operations · refreshed 2026-05-06
Contact Center Operations
2 tiers
Public API
Quick answer

Genesys Cloud CX pricing starts at $75/user/mo, billed annually for the Genesys Cloud CX 1 plan. 2 tiers total. No monthly-only billing option.

Page fetched 2026-05-09 · genesys.com · Annual-only tier subscription
Genesys Cloud CX pricing page screenshot — https://www.genesys.com/pricing
Source · live pricing page on 2026-05-06

www.genesys.com/pricing

Open
Pricing
Genesys Cloud CX pricing
As of 2026-05-09 · www.genesys.com/pricing
Billed annually only — no monthly option
Genesys Cloud CX 1
Sales
$75/user/mo
billed annually
Voice channel
Call routing
Speech‑enabled IVR
Outbound campaigns
Analytics and reporting
Genesys Cloud CX 2
Sales
$115/user/mo
billed annually
Digital channels
Omnichannel routing
Quality assurance and compliance
Knowledge base
Agent Copilot
Cost calculator
See your real cost on each plan

Adjust seats to compare Genesys Cloud CX plans side-by-side and check the annual break-even.

How many seats do you need?

5
Genesys Cloud CX 1
$75.00/mo per seat · $75.00/mo billed annually
$375/mo
Genesys Cloud CX 2
$115/mo per seat · $115/mo billed annually
$575/mo
0
Open live pricing pageSee agent-readiness analysis
Frequently asked
Genesys Cloud CX pricing FAQ

Genesys Cloud CX pricing starts at $75 per user/mo for the Genesys Cloud CX 1 plan; no free plan; paid plans up to $115 per user/mo. Billed annually.

Genesys Cloud CX's cheapest business-usable plan is Genesys Cloud CX 1 at $75/mo. Lowest per‑user price among the publicly listed editions.

Genesys Cloud CX does not advertise a free tier on its public pricing page as of 2026-05-06. A free trial may be available on request.

Not currently — Genesys Cloud CX's public pricing page routes every advertised plan to a sales contact form.

xpay scored Genesys Cloud CX as sales-gated: every advertised plan routes to a sales contact form. Genesys Cloud CX publishes a pricing page with 2 discoverable plan tier(s). No per-unit price was found on the page; an agent has no direct way to estimate the cost of a single task. All advertised paths route to a sales conversation rather than a self-serve checkout. Public API documentation is reachable without an auth wall. For the full purchase simulation see the linked Agent-Ready Index scorecard.

In the Contact Center Operations category, xpay's Agent-Ready Index lists alternatives ranked by their ability to support AI agent purchase. Visit the agent-readiness scorecard for Genesys Cloud CX to compare with 3 nearest peers.

Alternatives in Contact Center Operations
Top Genesys Cloud CX alternatives by pricing transparency
klink.cloud pricing
klink.cloud
Authkey pricing
authkey.io
DCDial pricing
dcdial.com
Newfies-Dialer pricing
newfies-dialer.org
Ring.io pricing
ring.io
Aloware pricing
aloware.com
CallMatrix pricing
callmatrix.io
Oki-Toki pricing
oki-toki.cloud
Browse all Contact Center Operations alternatives →
AI agent readiness
Can an AI agent buy from Genesys Cloud CX?
Not Agent-Ready Yet

13

/ 100 in xpay's Agent-Ready SaaS Index

Genesys Cloud CX scores 13/100 on xpay's Agent-Ready Index v2: partial pricing visibility.

See the full scorecardIncludes the 6-step agent purchase simulation, score breakdown across 7 dimensions, and the one-line fix that would lift Genesys Cloud CX into the Agent-Ready Verified band.
Quick facts
At a glance
Free access

Not advertised

Billing cycle

Annual only

Lowest paid

$75/user/mo (billed annually)

Self-serve checkout

No

Tier count

2

Pricing model

Annual-only tier subscription

More Contact Center Operations alternatives
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channels.app
49

Teloz

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49

VoiceGenie.AI

voicegenie.ai
49

Callision

callision.com
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Magnetis

magnetis.fr
44
Genesys Cloud CX pricing summary derived from a live read of https://www.genesys.com/pricing on 2026-05-06. For the agent-readiness assessment — including the 6-step purchase simulation and a per-dimension scorecard — see xpay's Agent-Ready SaaS Index entry for Genesys Cloud CX.

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