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Delighted logo

Delighted

Approaching Agent-Ready
Agent-Ready SaaS Index · delighted.com · scored 2026-05-09 · rubric v2.0
Score 64 / 100
Survey User Feedback
Free tier
Public API

Delighted scores 64/100 on xpay's Agent-Ready Index v2: partial pricing visibility; self-serve checkout is available; API access is partial; usage-based / per-token pricing is published; a free entry path exists.

See Delighted pricing summaryLive pricing page
Pricing
Delighted pricing
As of 2026-05-09 · delighted.com/pricing
Free
Free
Unlimited survey sends
Survey branding
Access to Delighted Community
Starter
$19/mo
flat
Delighted Surveys
Delighted CX
Unlimited CX Projects
Branding customization
35+ free integrations
Growth
$39/mo
flat
All Starter features
Higher response limits
Additional user seats
Advanced
$149/mo
flat
All Growth features
Priority support
Advanced analytics
Premium
$249/mo
flat
All Advanced features
Dedicated account manager
Premium integrations
Score breakdown · rubric v2.0
How Delighted scores on the agent-ready dimensions

Public pricing visibility

15 / 15

Self-serve checkout

15 / 15

Public API + docs

2 / 20

Usage-based / metered pricing

13 / 20

Free entry path

7 / 7

No sales call required

7 / 7

Card / wallet / x402 payment

5 / 6

Machine-readable bonus (MCP / OpenAPI)

0 / 10


Total
64 / 100
Effective pricing
What it actually costs at typical scale
1 user, free tier
$0/mo
· Uses free plan with 1 user· Up to 25 responses per month
Confidence: high
3 users, Growth plan
$39/mo
· Growth tier includes 3 users· 100 responses per month
Confidence: high
Agent purchase verdict
Can an autonomous agent transact here?
Agent-ready
LLM score: 80/100

Can create account

Yes

Can enter payment method

Yes

Can upgrade plan

Yes

Can buy more usage

Yes

Can cancel online

Yes


Payment methods

card

Human approval recommended

No

Pricing transparency

full

Purchase motion

self_serve

Demo required

No

Quote required

No


Annual commit required

No

Auto-renewal mentioned

No

Cancellation policy visible

No

Refund policy visible

No


Invoice payment available

No

Purchase orders supported

No

MSA required

No

DPA available

No

Security review required

No


Trial

Available, no card

API readiness
API & developer surface

API-first product

No

Sandbox present

Unknown

Webhooks

Yes

MCP mentioned

No

Competitive intel
Positioning & ecosystem
Headline

“Pricing plans for businesses of all sizes, at all stages of growth”

Buyer persona

smb
mid market
enterprise

Integrations mentioned
Slack
Shopify
Zendesk
Salesforce
Segment
HubSpot
Agent purchase simulation
Six-step check: can an agent actually buy from Delighted?
✓

Discover price

✓

Select a plan

✗

Pay per task

✓

Avoid a sales call

◐

API docs without auth

✗

Estimate cost upfront

Analysis
Pros and cons for AI agents
Observational summary written by xpay from the signals captured on 2026-05-06. Not a review of the product — only of its current pricing posture for agent buyers.
✓ For an AI agent
  • Pricing is publicly visible on an indexable page — agents can read tiers without scraping past auth.
  • Every advertised tier is self-serve; no tier requires scheduling a call.
  • A free tier exists, lowering the bar for an agent builder to prototype before committing budget.
◐ Opportunities for the provider
  • No per-unit price was advertised, so an agent has no way to estimate the cost of a single task.
  • API documentation is gated or absent; an agent cannot inspect the integration surface without authentication.
  • No /.well-known/ai-pricing.json or equivalent machine-readable pricing manifest is published — agents must rely on HTML scraping.
One-line fix
How Delighted could lift its score

Add a per-unit price (e.g. $X / 1K calls) to the pricing page so an agent can compute its own cost before committing.

pricing_visible

true

headline_phrasing

Pricing plans for businesses of all sizes, at all stages of growth — All Delighted plans come with survey branding, question customization, unlimited survey sends, question logic, and access to the Delighted Community.

tier_count

4

lowest_paid_entry_usd

19

free_tier

true

free_tier_terms

null

per_unit_price

null

annual_required

false

self_serve_paid_tiers

0

sales_only_tiers

1

public_api_docs_url

https://app.delighted.com/docs/api

api_docs_auth_walled

false

ai_pricing_json_present

false

agents_txt_present

false

anonymous_purchase_path

false

per_unit_classification

null

usage_headline_present

false

custom_tier_present

true

agent_friendly

{"ai_pricing_json":false,"agents_txt":false,"llms_txt":false,"sitemap_xml":true,"mcp_server_card":false,"agent_skills_index":false,"x402_supported":false}

View raw extracted page text →
Page heading: Pricing plans for businesses of all sizes, at all stages of growth
CTAs (40): Solutions · Ecommerce · Tech · Nonprofit · Customer Experience · Customer Service · Product · Marketing · Human Resources · Delighted helps the world's most coveted brands View Customers · Survey Templates · Net Promoter Score
Price tokens (12): $19/mo · $39/mo · $149/mo · $249/mo · $19/mo Growth · $39/mo Advanced · $149/mo Most popularPremiu · $249/mo Responses · $19/mo Responses · $39/mo Responses · $149/mo Responses · $249/mo Responses
Solutions Industries Ecommerce Tech Nonprofit Teams Customer Experience Customer Service Product Marketing Human Resources Delighted helps the world's most coveted brands View Customers Survey Templates Net Promoter Score Customer Satisfaction Score Customer Effort Score Product Market Fit Employee NPS 5-star Smileys Thumbs Custom surveys See all survey templates Not sure where to start? Learn more about each survey template. See all survey templates Pricing Resources Resources Practical advice from the experts Help Center Get support and explore best practices Integrations Plug Delighted into your existing tech stack REST API Set up Delighted using our world-class API Case Studies Delighted customer case studies Blog Industry news and guidance AI Enhancements Augment your program with built-in AI Delighted’s guide to customer journey mapping Read it now Sign in Solutions Industries Ecommerce Tech Startups Nonprofits Teams Customer Experience Customer Service Product Marketing Human Resources Delighted helps the world's most coveted brands View Customers Survey Templates Net Promoter Score Customer Satisfaction Score Customer Effort Score Product Market Fit Employee NPS 5-star Smileys Thumbs Custom surveys See all survey templates Not sure where to start? Learn more about each survey template. See all survey templates Pricing Resources Resources Practical advice from the experts Help Center Get support and explore best practices Integrations Plug Delighted into your existing …
You work at Delighted?
Claim this scorecard & lift your score.

Get the breakdown of every signal we measured, the one-line fix, and how your peers in Survey User Feedback stack up.

Evaluating Delighted?
Compare the agent-ready picks in Survey User Feedback.

If you're building or running an AI agent that needs to buy from this category, see who's scoring highest right now.

See agent-ready picks
Are you Delighted? Something off in this listing?
Agent-Ready Spec
Delighted
Approaching Agent-Ready

64

/ 100 (rubric v2.0)

Category

Survey User Feedback

Pricing model

Not advertised

Tier count

4

Free tier

Yes

Lowest paid entry

$19/mo

Self-serve / sales-only tiers

0 / 1


Public API docs

Public

Anonymous purchase path

No

Machine-readable pricing

Not published


Last refreshed

2026-05-09

Pricing intelligenceInsights extracted from delighted.com/pricing
Pricing model

Tier-based subscription

Agent-purchase verdict
Agent-ready
80/100 · v2.1
Canonical answer

Delighted pricing starts at $19/mo for the Starter plan; a free plan is available; paid plans go up to $249/mo. All plans include unlimited surveys and branding customization. Billed monthly.

Cheapest entry

Free plan (Free)

Actions
Open live pricing page
Verdict reflects Approaching Agent-Ready status under rubric v2.0. Source observed at https://delighted.com/pricing.
Agent-friendly features1 of 7 present
Discovery files and protocols
Side-channel signals — informational, not part of the score. Each protocol is independent; adoption signals the publisher is thinking about agent buyers.

ai-pricing.json

agents.txt

llms.txt

sitemap.xml

MCP Server Card

Agent Skills

x402 / MPP

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CompanyAgentically Inc. (d/b/a xpay✦)1875 Mission St, Ste 103San Francisco, CA 94103, United Stateslegal@xpay.sh · privacy@xpay.sh
or ask your AI app
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