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  7. Giva eHelpDesk

Giva eHelpDesk logo

Giva eHelpDesk

Not Agent-Ready Yet
Agent-Ready SaaS Index · givainc.com · scored 2026-05-09 · rubric v2.0
Score 44 / 100
Hospital Management
Self-serve checkout

Giva eHelpDesk scores 44/100 on xpay's Agent-Ready Index v2: partial pricing visibility; self-serve checkout is available.

See Giva eHelpDesk pricing summaryLive pricing page
Pricing
Giva eHelpDesk pricing
As of 2026-05-09 · www.givainc.com/pricing-help-desk-customer-service-software.htm
Billed annually only — no monthly option
Professional
$69/user/mo
billed annually
Unlimited storage
Unlimited AI Copilot usage
Unlimited routine technical support
Free set‑up assistance
Enterprise
$89/user/mo
billed annually
Unlimited end users
Unlimited service desks
Concurrent & floating license tokens
Advanced security & compliance
Score breakdown · rubric v2.0
How Giva eHelpDesk scores on the agent-ready dimensions

Public pricing visibility

13 / 15

Self-serve checkout

15 / 15

Public API + docs

0 / 20

Usage-based / metered pricing

0 / 20

Free entry path

4 / 7

No sales call required

7 / 7

Card / wallet / x402 payment

5 / 6

Machine-readable bonus (MCP / OpenAPI)

0 / 10


Total
44 / 100
Effective pricing
What it actually costs at typical scale
5 agents (minimum) on Professional plan
$345/mo
· 5 agents (minimum)· Professional plan billed annually
Confidence: high
10 agents on Enterprise plan
$890/mo
· 10 agents· Enterprise plan billed annually
Confidence: high
Agent purchase verdict
Can an autonomous agent transact here?
Human-assisted
LLM score: 50/100

Can create account

Yes

Can enter payment method

Yes

Can upgrade plan

Yes

Can buy more usage

Yes

Can cancel online

Unknown


Payment methods

card

Human approval recommended

No

Pricing transparency

full

Purchase motion

self_serve

Demo required

No

Quote required

No


Annual commit required

Yes

Auto-renewal mentioned

No

Cancellation policy visible

No

Refund policy visible

No

Minimum term

12 months


Invoice payment available

Unknown

Purchase orders supported

Unknown

MSA required

Unknown

DPA available

Yes

Security review required

Unknown


Enterprise signals
Trust & compliance

Certifications

HIPAA
HITECH
SSAE 18
SOC 2 Type 2
GDPR
PIPEDA
SOX

SSO / SAML

Unknown

RBAC

Unknown

Audit logs

Unknown

Data residency

US
EU
Canada

Competitive intel
Positioning & ecosystem
Headline

“Simple Pricing for All Giva Products”

Buyer persona

smb
mid market
enterprise

Value claims
Unlimited Everything — AI Copilot, Storage & Expert Support
Agent purchase simulation
Six-step check: can an agent actually buy from Giva eHelpDesk?
✓

Discover price

✓

Select a plan

✗

Pay per task

✓

Avoid a sales call

✗

API docs without auth

✗

Estimate cost upfront

Analysis
Pros and cons for AI agents
Observational summary written by xpay from the signals captured on 2026-05-06. Not a review of the product — only of its current pricing posture for agent buyers.
✓ For an AI agent
  • Pricing is publicly visible on an indexable page — agents can read tiers without scraping past auth.
  • Every advertised tier is self-serve; no tier requires scheduling a call.
◐ Opportunities for the provider
  • No per-unit price was advertised, so an agent has no way to estimate the cost of a single task.
  • API documentation is gated or absent; an agent cannot inspect the integration surface without authentication.
  • PPU requires account creation and an issued API key; a fully unauthenticated agent purchase is not yet supported.
  • No /.well-known/ai-pricing.json or equivalent machine-readable pricing manifest is published — agents must rely on HTML scraping.
One-line fix
How Giva eHelpDesk could lift its score

Add a per-unit price (e.g. $X / 1K calls) to the pricing page so an agent can compute its own cost before committing.

pricing_visible

true

headline_phrasing

Simple Pricing for All Giva Products

tier_count

3

lowest_paid_entry_usd

null

free_tier

false

free_tier_terms

null

per_unit_price

null

annual_required

false

self_serve_paid_tiers

2

sales_only_tiers

0

public_api_docs_url

null

api_docs_auth_walled

null

ai_pricing_json_present

false

agents_txt_present

false

anonymous_purchase_path

false

per_unit_classification

null

usage_headline_present

false

custom_tier_present

true

agent_friendly

{"ai_pricing_json":false,"agents_txt":false,"llms_txt":false,"sitemap_xml":true,"mcp_server_card":false,"agent_skills_index":false,"x402_supported":false}

View raw extracted page text →
Page heading: Simple Pricing for All Giva Products
CTAs (40): About · Search · Start Free Trial · Products · Customer Service · Help Desk · IT Service Management · Standalone IT Change Management · All Products · Pricing · AI-Powered Knowledge & Ticket Copilots · HIPAA Compliant
Price tokens (2): $69/Per Agent · $89/Per Agent
Search Giva × About Search Start Free Trial Products Products Beauty in Simplicity, Power in Functionality Customer Service Help Desk IT Service Management Standalone IT Change Management All Products Pricing Features Swift Deployment, Lasting Value AI-Powered Knowledge & Ticket Copilots HIPAA Compliant Compliance & Security Certificates Reporting Analytics Knowledge Management Asset Management Integrations All Features Solutions Solutions Listening, Learning, Evolving Healthcare Organizations Healthcare 3rd-Party Services Behavioral & Mental Health Services Legal Firms & Law Offices Financial Services & Banking Universities & Colleges Nonprofits & Charities All Solutions Use Cases An impressive cadence of 14 new releases every year Healthcare EHR Support Desk for IT Clinical Medical Device Support for IT PHI-Safe Ticketing Patterns Behavioral Health Distributed Clinics IT Support Customer Service SLA-Driven Customer Support Managing High-Volume Surges Escalation & Tiered Support Legal Deadline-Driven Legal IT Support HR Employee Onboarding/Offboarding All Use Cases Demos Demos Free set-up assistance with Giva's well-trained product experts Customer Service Help Desk/ITSM IT Change Management All Demos Compare Compare Serving customers worldwide requiring high security & compliance Compare Giva 16 Best Customer Service Solutions 20 Best Help Desk Solutions 17 Best ITSM Solutions 15 Best IT Change Management Solutions Customers Customers Founded in 1999, our median customer re…
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Get the breakdown of every signal we measured, the one-line fix, and how your peers in Hospital Management stack up.

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Are you Giva eHelpDesk? Something off in this listing?
Agent-Ready Spec
Giva eHelpDesk
Not Agent-Ready Yet

44

/ 100 (rubric v2.0)

Category

Hospital Management

Pricing model

Simple Pricing for All Giva Products

Tier count

3

Free tier

No

Lowest paid entry

Sales-led

Self-serve / sales-only tiers

2 / 0


Public API docs

Auth-walled

Anonymous purchase path

No

Machine-readable pricing

Not published


Last refreshed

2026-05-09

Pricing intelligenceInsights extracted from www.givainc.com/pricing-help-desk-customer-service-software.htm
Pricing model

Annual-only tier subscription

Agent-purchase verdict
Human-assisted
50/100 · v2.1
Canonical answer

Giva eHelpDesk pricing starts at $69 per agent per month (billed annually) for the Professional plan; Enterprise is $89 per agent per month (billed annually). No free plan, but a free trial is available.

Cheapest entry

Try for Free (Free trial)

Actions
Open live pricing page
Verdict reflects Not Agent-Ready Yet status under rubric v2.0. Source observed at https://www.givainc.com/pricing-help-desk-customer-service-software.htm.
Agent-friendly features1 of 7 present
Discovery files and protocols
Side-channel signals — informational, not part of the score. Each protocol is independent; adoption signals the publisher is thinking about agent buyers.

ai-pricing.json

agents.txt

llms.txt

sitemap.xml

MCP Server Card

Agent Skills

x402 / MPP

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