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Help.center logo

Help.center

Approaching Agent-Ready
Agent-Ready SaaS Index · help.center · scored 2026-05-09 · rubric v2.0
Score 69 / 100
Help Desk
Free tier

Help.center scores 69/100 on xpay's Agent-Ready Index v2: partial pricing visibility; self-serve checkout is available; usage-based / per-token pricing is published; a free entry path exists.

See Help.center pricing summaryLive pricing page
Pricing
Help.center pricing
As of 2026-05-09 · help.center/pricing
Free
Free
Free forever
Create knowledge base
AI chatbot and search 50 answers/mo
Business
$19/user/mo
AI chatbot and search 500 answers/mo
Remove branding
Custom domain
Unlimited
$99/mo
flat
AI chatbot and search 2500 answers/mo
Unlimited seats
No per‑agent charges
Score breakdown · rubric v2.0
How Help.center scores on the agent-ready dimensions

Public pricing visibility

15 / 15

Self-serve checkout

15 / 15

Public API + docs

0 / 20

Usage-based / metered pricing

20 / 20

Free entry path

7 / 7

No sales call required

7 / 7

Card / wallet / x402 payment

5 / 6

Machine-readable bonus (MCP / OpenAPI)

0 / 10

Total
69 / 100
Effective pricing
What it actually costs at typical scale
5 seats, Business plan
$95/mo
· Business plan charges $19 per seat per month· No additional overage usage
Confidence: high
Unlimited plan for a team
$99/mo
· Unlimited plan is a flat $99 per month for the entire team· All seats covered under the flat fee
Confidence: high
Agent purchase verdict
Can an autonomous agent transact here?
Agent-ready
LLM score: 65/100

Can create account

Yes

Can enter payment method

Yes

Can upgrade plan

Yes

Can buy more usage

Yes

Can cancel online

Yes

Payment methods

card

Human approval recommended

No

Pricing transparency

full

Purchase motion

self_serve

Demo required

No

Quote required

No

Annual commit required

No

Auto-renewal mentioned

No

Cancellation policy visible

No

Refund policy visible

No

Invoice payment available

No

Purchase orders supported

No

MSA required

No

DPA available

No

Security review required

No

Trial

Available, no card

Enterprise signals
Trust & compliance

SSO / SAML

Unknown

RBAC

Unknown

Audit logs

Unknown

Data residency

EU

Competitive intel
Positioning & ecosystem
Headline

“Make your customers & support team happy 🤩”

Buyer persona

smb
mid market

Replaces / compared against
Zendesk
Intercom
Freshdesk
Value claims
Save $6,372 per year on average
Agent purchase simulation
Six-step check: can an agent actually buy from Help.center?
✓

Discover price

✓

Select a plan

✗

Pay per task

✓

Avoid a sales call

✗

API docs without auth

✗

Estimate cost upfront

Analysis
Pros and cons for AI agents
Observational summary written by xpay from the signals captured on 2026-05-06. Not a review of the product — only of its current pricing posture for agent buyers.
✓ For an AI agent
  • Pricing is publicly visible on an indexable page — agents can read tiers without scraping past auth.
  • Every advertised tier is self-serve; no tier requires scheduling a call.
  • A free tier exists, lowering the bar for an agent builder to prototype before committing budget.
◐ Opportunities for the provider
  • No per-unit price was advertised, so an agent has no way to estimate the cost of a single task.
  • API documentation is gated or absent; an agent cannot inspect the integration surface without authentication.
  • No /.well-known/ai-pricing.json or equivalent machine-readable pricing manifest is published — agents must rely on HTML scraping.
One-line fix
How Help.center could lift its score

Add a per-unit price (e.g. $X / 1K calls) to the pricing page so an agent can compute its own cost before committing.

pricing_visible

true

headline_phrasing

AI Knowledge Base Software Pricing. Get started for Free — * AI usage after the limit is charged at $0.01 per answer.

tier_count

0

lowest_paid_entry_usd

0

free_tier

true

free_tier_terms

null

per_unit_price

null

annual_required

false

self_serve_paid_tiers

0

sales_only_tiers

1

public_api_docs_url

null

api_docs_auth_walled

null

ai_pricing_json_present

false

agents_txt_present

false

anonymous_purchase_path

false

per_unit_classification

null

usage_headline_present

false

custom_tier_present

true

agent_friendly

{"ai_pricing_json":false,"agents_txt":false,"llms_txt":true,"sitemap_xml":true,"mcp_server_card":false,"agent_skills_index":false,"x402_supported":false}

View raw extracted page text →
CTAs (21): Try Demo · Create Store · Create Help.center · Demo Knowledge base · Features · Pricing · Blog · FAQ · Login · [email protected] · Help.center · Knowledge Base
Price tokens (10): $0 / month Business · $19 per seat · $99 / month for entire team · $0.01 per answer · $99/mo for your entire te · $890/mo Intercom · $390/mo Freshdesk · $490/mo Help · $99/mo You save · $6
Try Demo Create Store Create Help.center Demo Knowledge base Features Pricing Blog FAQ Login Create Help.center Start for free and upgrade to unlock more power Free $0 / month Business $19 per seat / month Unlimited $99 / month for entire team Billing mode - Pay per agent Fixed, no per-agent charges Public knowledge base Chat widget AI chatbot and search 50 answers/mo 500 answers/mo* 2500 answers/mo* Inbox for tickets Improve AI with FAQs & Links ⓘ Improve your AI by adding pair of frequent questions and external website links. Invite team members Integrations Remove branding Custom domain * AI usage after the limit is charged at $0.01 per answer. Stop paying more as your team grows Other platforms charge per agent. Help.center is a flat $99/mo for your entire team. Team members 10 Zendesk $890/mo Intercom $390/mo Freshdesk $490/mo Help.center $99/mo You save $6,372 per year on average with Help.center Pricing FAQ If you have any other questions, please email us at [email protected] What is Help.center? Help.center is a full-fledged knowledge base solution powered with AI to help customers get instant answers. You can have yourcompany.help.center website where customers can use AI search and also deploy an AI chat widget to your website to support customers in a conversational way. Is there a free plan? Yes,creating yourcompany.help.center knowledge base is 100% free. You can upgrade if you need more AI usage and powerful features. What is AI search and AI chat? AI search and…
You work at Help.center?
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Are you Help.center? Something off in this listing?
Agent-Ready Spec
Help.center
Approaching Agent-Ready

69

/ 100 (rubric v2.0)
Category

Help Desk

Pricing model

AI Knowledge Base Software Pricing. Get started for Free — * AI usage after the limit is charged at $0.01 per answer.

Tier count

0

Free tier

Yes

Lowest paid entry

Free

Self-serve / sales-only tiers

0 / 1

Public API docs

Auth-walled

Anonymous purchase path

No

Machine-readable pricing

Not published

Last refreshed

2026-05-09

Pricing intelligenceInsights extracted from help.center/pricing
Pricing model

Tier-based subscription

Agent-purchase verdict
Agent-ready
65/100 · v2.1
Canonical answer

Help.center pricing starts at $0/mo for the Free plan; paid plans range from $19/mo per seat for the Business plan to $99/mo for the Unlimited plan. Billed monthly.

Cheapest entry

Free plan (Free)

Actions
Open live pricing page
Verdict reflects Approaching Agent-Ready status under rubric v2.0. Source observed at https://help.center/pricing.
Agent-friendly features2 of 7 present
Discovery files and protocols
Side-channel signals — informational, not part of the score. Each protocol is independent; adoption signals the publisher is thinking about agent buyers.

ai-pricing.json

agents.txt

llms.txt

sitemap.xml

MCP Server Card

Agent Skills

x402 / MPP

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CompanyAgentically Inc. (d/b/a xpay✦)1875 Mission St, Ste 103San Francisco, CA 94103, United Stateslegal@xpay.sh · privacy@xpay.sh
or ask your AI app
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