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Retently logo

Retently

Partially Agent-Ready
Agent-Ready SaaS Index · retently.com · scored 2026-05-09 · rubric v2.0
Score 51 / 100
Survey User Feedback
Free tier
Self-serve checkout
Public API

Retently scores 51/100 on xpay's Agent-Ready Index v2: partial pricing visibility; self-serve checkout is available; API access is partial; a free entry path exists.

See Retently pricing summaryLive pricing page
Pricing
Retently pricing
As of 2026-05-09 · www.retently.com/pricing/
Ecommerce Basic
$49/user/mo
NPS, CSAT & CES
All Ecommerce integrations & API
AI‑powered feedback classification
Ecommerce Pro
$299/user/mo
Advanced reporting & benchmarking
Data migration concierge
Pro support: Zoom, live chat
Enterprise
Sales
Contact sales
Salesforce integration
Dedicated account manager
Custom onboarding
Score breakdown · rubric v2.0
How Retently scores on the agent-ready dimensions

Public pricing visibility

15 / 15

Self-serve checkout

15 / 15

Public API + docs

2 / 20

Usage-based / metered pricing

0 / 20

Free entry path

7 / 7

No sales call required

7 / 7

Card / wallet / x402 payment

5 / 6

Machine-readable bonus (MCP / OpenAPI)

0 / 10


Total
51 / 100
Effective pricing
What it actually costs at typical scale
1 seat, Basic plan
$49/mo
· Using Ecommerce Basic tier· Monthly billing
Confidence: high
10 seats, Pro plan
$299/mo
· Using Ecommerce Pro tier· Monthly billing
Confidence: high
Agent purchase verdict
Can an autonomous agent transact here?
Agent-ready
LLM score: 70/100

Can create account

Yes

Can enter payment method

Yes

Can upgrade plan

Yes

Can buy more usage

No

Can cancel online

Yes


Payment methods

card

Human approval recommended

No

Pricing transparency

full

Purchase motion

self_serve

Demo required

No

Quote required

No


Annual commit required

No

Auto-renewal mentioned

No

Cancellation policy visible

Yes

Refund policy visible

No


Invoice payment available

Unknown

Purchase orders supported

Unknown

MSA required

Unknown

DPA available

Unknown

Security review required

Unknown


Trial

14 days (no card)

Annual discount

10% off

API readiness
API & developer surface

API-first product

No

Sandbox present

No

Webhooks

Yes

MCP mentioned

No

Enterprise signals
Trust & compliance

Certifications

GDPR
DPA

SSO / SAML

Unknown

RBAC

Unknown

Audit logs

Unknown

Data residency

US

Competitive intel
Positioning & ecosystem
Headline

“Customer Experience Software Pricing and Plans”

Buyer persona

smb
mid market
enterprise

Integrations mentioned
Slack
Zapier
CSV
Zendesk
Freshdesk
Intercom
Pipedrive
HubSpot
Segment
Salesforce
Agent purchase simulation
Six-step check: can an agent actually buy from Retently?
✓

Discover price

✓

Select a plan

✗

Pay per task

✓

Avoid a sales call

◐

API docs without auth

✗

Estimate cost upfront

Analysis
Pros and cons for AI agents
Observational summary written by xpay from the signals captured on 2026-05-06. Not a review of the product — only of its current pricing posture for agent buyers.
✓ For an AI agent
  • Pricing is publicly visible on an indexable page — agents can read tiers without scraping past auth.
  • Every advertised tier is self-serve; no tier requires scheduling a call.
  • A free tier exists, lowering the bar for an agent builder to prototype before committing budget.
◐ Opportunities for the provider
  • No per-unit price was advertised, so an agent has no way to estimate the cost of a single task.
  • API documentation is gated or absent; an agent cannot inspect the integration surface without authentication.
  • PPU requires account creation and an issued API key; a fully unauthenticated agent purchase is not yet supported.
  • No /.well-known/ai-pricing.json or equivalent machine-readable pricing manifest is published — agents must rely on HTML scraping.
One-line fix
How Retently could lift its score

Add a per-unit price (e.g. $X / 1K calls) to the pricing page so an agent can compute its own cost before committing.

pricing_visible

true

headline_phrasing

Customer Experience Software Pricing and Plans — 14-day free trial. No credit card required.

tier_count

3

lowest_paid_entry_usd

49

free_tier

true

free_tier_terms

null

per_unit_price

null

annual_required

false

self_serve_paid_tiers

2

sales_only_tiers

0

public_api_docs_url

https://www.retently.com/api/

api_docs_auth_walled

false

ai_pricing_json_present

false

agents_txt_present

false

anonymous_purchase_path

false

per_unit_classification

null

usage_headline_present

false

custom_tier_present

true

agent_friendly

{"ai_pricing_json":false,"agents_txt":false,"llms_txt":false,"sitemap_xml":true,"mcp_server_card":false,"agent_skills_index":false,"x402_supported":false}

View raw extracted page text →
Page heading: Customer Experience Software Pricing and Plans
CTAs (40): Pricing · Platform · Integrations · Customers · Blog · Research · Free Trial · Sign In · Compare subscriptions · For Ecommerce & Retail · For B2B Businesses · 1,000 surveys / 10 campaigns / 1 seatmore plans
Price tokens (2): $49per monthStart your NP · $299per monthSurvey custom
PricingPlatformIntegrationsCustomersBlogResearchFree TrialSign InCustomer Experience Software Pricing and Plans14-day free trial. No credit card required.All plans include: Compare subscriptionsNPS, CSAT & CESMulti-channel surveysCustom FROM domainEmail & Slack alertsFree data migrationCustom survey designFor Ecommerce & RetailFor B2B BusinessesBilled monthlyBilled yearlySAVE 10%Ecommerce Basic(14-day free trial)$49per monthStart your NPS, CSAT, or CES surveys and make use of collected CX data with self-service basic reporting.1,000 surveys / 10 campaigns / 1 seatmore plansLimited support: Knowledge base, emailAll Ecommerce integrations & APINPS, CSAT & CES campaign automationsSurvey branding & personalizationAdvanced reporting, trends, and benchmarkingAI-powered feedback classification & topic analyticsNotifications and alerts via Email, Slack, and TeamsStart Free TrialUpgrade anytime • Downgrade anytime • Cancel anytimeEcommerce Pro(14-day free trial)$299per monthSurvey customers after a purchase, product delivery, or support interaction to identify key CX drivers.20,000 surveys / 10 campaigns / 10 seatsmore plansPro support: Zoom, live chatAll Ecommerce integrations & APINPS, CSAT & CES campaign automationsSurvey branding & personalizationAdvanced reporting, trends, and benchmarkingAI-powered feedback classification & topic analyticsNotifications and alerts via Email, Slack, and TeamsData migration conciergeStart Free TrialUpgrade anytime • Downgrade anytime • Cancel anyti…
You work at Retently?
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Get the breakdown of every signal we measured, the one-line fix, and how your peers in Survey User Feedback stack up.

Evaluating Retently?
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Are you Retently? Something off in this listing?
Agent-Ready Spec
Retently
Partially Agent-Ready

51

/ 100 (rubric v2.0)

Category

Survey User Feedback

Pricing model

Customer Experience Software Pricing and Plans — 14-day free trial. No credit card required.

Tier count

3

Free tier

Yes

Lowest paid entry

$49/mo

Self-serve / sales-only tiers

2 / 0


Public API docs

Public

Anonymous purchase path

No

Machine-readable pricing

Not published


Last refreshed

2026-05-09

Pricing intelligenceInsights extracted from www.retently.com/pricing/
Pricing model

Tier-based subscription

Agent-purchase verdict
Agent-ready
70/100 · v2.1
Canonical answer

Retently pricing starts at $49/mo for the Ecommerce Basic plan; a free 14‑day trial is available; paid plans go up to $299/mo. Billed monthly or annually with a 10% discount.

Cheapest entry

Free 14‑day trial (Free)

Actions
Open live pricing page
Verdict reflects Partially Agent-Ready status under rubric v2.0. Source observed at https://www.retently.com/pricing/.
Agent-friendly features1 of 7 present
Discovery files and protocols
Side-channel signals — informational, not part of the score. Each protocol is independent; adoption signals the publisher is thinking about agent buyers.

ai-pricing.json

agents.txt

llms.txt

sitemap.xml

MCP Server Card

Agent Skills

x402 / MPP

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The agent-readiness stack for the AI shopping era — helping merchants, publishers and SaaS companies get discovered, cited and transacted with by ChatGPT, Perplexity, Claude, Gemini and the custom shopping agents underneath them.

CompanyAgentically Inc. (d/b/a xpay✦)1875 Mission St, Ste 103San Francisco, CA 94103, United Stateslegal@xpay.sh · privacy@xpay.sh
or ask your AI app
Company
About xpayAgency PartnersGitHubDiscordllms.txt
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