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Zoho Assist logo

Zoho Assist

Partially Agent-Ready
Agent-Ready SaaS Index · zoho.com · scored 2026-05-09 · rubric v2.0
Score 49 / 100
Remote Access
Free tier
Public API

Zoho Assist scores 49/100 on xpay's Agent-Ready Index v2: partial pricing visibility; self-serve checkout is available; a free entry path exists.

See Zoho Assist pricing summaryLive pricing page
Pricing
Zoho Assist pricing
As of 2026-05-09 · www.zoho.com/assist/pricing.html?autoCC=US
Free
Free
forever
Unlimited ad‑hoc sessions
File Transfer
Multi‑Monitor Navigation
Screen Capture
Standard
Contact sales
All Free features
Mobile Device Support
Schedule Sessions
Custom Email Templates
Rebranding
Professional
Contact sales
All Standard features
Session Recording
Remote Printing
Remote Script Execution
Advanced Reports
Enterprise
Contact sales
All Professional features
Departments
Queue Management
Enterprise Support
Score breakdown · rubric v2.0
How Zoho Assist scores on the agent-ready dimensions

Public pricing visibility

15 / 15

Self-serve checkout

15 / 15

Public API + docs

0 / 20

Usage-based / metered pricing

0 / 20

Free entry path

7 / 7

No sales call required

7 / 7

Card / wallet / x402 payment

5 / 6

Machine-readable bonus (MCP / OpenAPI)

0 / 10

Total
49 / 100
Agent purchase verdict
Can an autonomous agent transact here?
Human-assisted
LLM score: 40/100

Can create account

Yes

Can enter payment method

No

Can upgrade plan

Yes

Can buy more usage

No

Can cancel online

Yes

Payment methods

card
bank_transfer
paypal

Human approval recommended

Yes

Pricing transparency

starting_at

Purchase motion

self_serve

Demo required

No

Quote required

No

Annual commit required

No

Auto-renewal mentioned

No

Cancellation policy visible

Yes

Refund policy visible

No

Invoice payment available

Yes

Purchase orders supported

Yes

MSA required

No

DPA available

No

Security review required

No

Trial

15 days (no card)

Annual discount

15% off

Competitive intel
Positioning & ecosystem

Buyer persona

smb
mid market
enterprise

Integrations mentioned
Zendesk
Google Contacts
Agent purchase simulation
Six-step check: can an agent actually buy from Zoho Assist?
✓

Discover price

✓

Select a plan

✗

Pay per task

✓

Avoid a sales call

◐

API docs without auth

✗

Estimate cost upfront

Analysis
Pros and cons for AI agents
Observational summary written by xpay from the signals captured on 2026-05-06. Not a review of the product — only of its current pricing posture for agent buyers.
✓ For an AI agent
  • Pricing is publicly visible on an indexable page — agents can read tiers without scraping past auth.
  • Every advertised tier is self-serve; no tier requires scheduling a call.
  • A free tier exists, lowering the bar for an agent builder to prototype before committing budget.
◐ Opportunities for the provider
  • No per-unit price was advertised, so an agent has no way to estimate the cost of a single task.
  • API documentation is gated or absent; an agent cannot inspect the integration surface without authentication.
  • No /.well-known/ai-pricing.json or equivalent machine-readable pricing manifest is published — agents must rely on HTML scraping.
One-line fix
How Zoho Assist could lift its score

Add a per-unit price (e.g. $X / 1K calls) to the pricing page so an agent can compute its own cost before committing.

pricing_visible

true

headline_phrasing

15-day free trial. No credit card required. — Need concurrent pricing to manage 10+ techs or 200+ devices? Contact us for Custom Quote

tier_count

2

lowest_paid_entry_usd

null

free_tier

true

free_tier_terms

null

per_unit_price

null

annual_required

false

self_serve_paid_tiers

0

sales_only_tiers

1

public_api_docs_url

https://www.zoho.com/workdrive/?src=zdocs

api_docs_auth_walled

false

ai_pricing_json_present

false

agents_txt_present

false

anonymous_purchase_path

false

per_unit_classification

null

usage_headline_present

false

custom_tier_present

true

agent_friendly

{"ai_pricing_json":false,"agents_txt":false,"llms_txt":false,"sitemap_xml":true,"mcp_server_card":false,"agent_skills_index":false,"x402_supported":false}

View raw extracted page text →
Page heading: 15-day free trial. No credit card required.
CTAs (20): TRY NOW · BUY NOW · Contact us for Custom Quote · Try Now · FREE PLAN · Get Volume Discount · Request a free demo · Get a quote · Forum · User guides · Detailed Feature Comparison · To learn more, click here.
15-day free trial. No credit card required.TRY NOWBUY NOWNeed concurrent pricing to manage 10+ techs or 200+ devices? Contact us for Custom QuoteUSDINREURGBPJPYSGDAUDMonthlyYearlySave more than 15%For Customer support teamsRemote SupportEach technician can conduct unlimited ad-hoc sessions to any computer.For IT support teamsUnattended AccessAdd unlimited technicians to access your configured devices.For Customer support teamsRemote SupportEach technician can conduct unlimited ad-hoc sessions to any computer.StandardTry NowTry NowAll in Free Edition +File TransferMulti-Monitor NavigationReboot and ReconnectSession TransferImport Google ContactsCustom ReportScreen CaptureZendesk IntegrationVoice ChatRemote Audio2 concurrent sessionsProfessionalTry NowTry NowAll in Standard Edition +Mobile Device SupportSchedule SessionsScreen SharingSession NotesCustom Email TemplatesRebrandingAdvanced Reports4 concurrent sessionsEnterpriseTry NowTry NowAll in Professional Plan +DepartmentsSession Recording Service QueueSession AuditRemote PrintingRemote Script ExecutionNEWVideo ChatContacts ManagementAnnotationCustomer WidgetCustom Domain MappingDiagnostic toolsPost Session Re-directionBillingWebhooksScheduled ReportsSurveyNEW6 concurrent sessionsFor IT support teamsUnattended AccessAdd unlimited technicians to access your configured devices.StandardTry NowTry NowAll in Free Edition +Computer GroupingGroup permissionsBulk DeploymentWake on LANFile TransferRemote Power OptionsSession Confirmat…
You work at Zoho Assist?
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Get the breakdown of every signal we measured, the one-line fix, and how your peers in Remote Access stack up.

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Are you Zoho Assist? Something off in this listing?
Agent-Ready Spec
Zoho Assist
Partially Agent-Ready

49

/ 100 (rubric v2.0)
Category

Remote Access

Pricing model

Not advertised

Tier count

2

Free tier

Yes

Lowest paid entry

Sales-led

Self-serve / sales-only tiers

0 / 1

Public API docs

Public

Anonymous purchase path

No

Machine-readable pricing

Not published

Last refreshed

2026-05-09

Pricing intelligenceInsights extracted from www.zoho.com/assist/pricing.html?autoCC=US
Pricing model

Tier-based subscription

Agent-purchase verdict
Human-assisted
40/100 · v2.1
Cheapest entry

Free plan (Free)

Actions
Open live pricing page
Verdict reflects Partially Agent-Ready status under rubric v2.0. Source observed at https://www.zoho.com/assist/pricing.html?autoCC=US.
Agent-friendly features1 of 7 present
Discovery files and protocols
Side-channel signals — informational, not part of the score. Each protocol is independent; adoption signals the publisher is thinking about agent buyers.

ai-pricing.json

agents.txt

llms.txt

sitemap.xml

MCP Server Card

Agent Skills

x402 / MPP

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CompanyAgentically Inc. (d/b/a xpay✦)1875 Mission St, Ste 103San Francisco, CA 94103, United Stateslegal@xpay.sh · privacy@xpay.sh
or ask your AI app
Company
About xpayAgency PartnersGitHubDiscordllms.txt
DevelopersDocumentationAPI ReferenceSDKs & LibrariesQuickstart GuideOpenAPI Spec
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