I signed up for a trial with Bing Shopping, expecting clear communication and fair billing. However, I only received an email three months later informing me that I had been paying for a 1,000-product plan, despite only having two products - which should have qualified for the free plan. At no point was I notified that I was being charged, nor was I given the opportunity to opt into a paid plan. To make matters worse, Shopify support keeps dodging responsibility by repeatedly telling me to "reach out" to the app developer and request a refund - when it is clear that the app did not follow its own rules in the first place. Instead of making customers jump through hoops to fix their mistakes, they should take accountability and issue refunds automatically when these errors occur. I have no interest in dealing with a company that operates like this. If you’re considering using Bing Shopping, beware of hidden charges and lack of transparency.

The App ui don't load and only return an "Internal Error"

Christopher from Bing Shopping was amazing! He helped us set everything up and made sure that our shopping ad was set up correcting and working. He was in regular contact with me providing me with updates, answered all my questions and explained everything to so that I understood what he was doing. Amazing customer service and the app is awesome! I highly recommend it! Thanks Christopher for all your help!

It was a great AP until Bing has a complaint from a other advertiser that your prices are lower then theirs ,pays more per month in advertising budget then you so they pull your ad to keep the other advertiser

THIS IS THE WORST APP AND WORST CUSTOMER SERVICE. I SERIOUSLY CAN NOT STAND HOW POOR IT WORKS AND HOW POOR THE SERVICE IS!

Better customer service than most apps I pay a lot more for. Christopher and the team are outstanding, knowledgeable, patient, and looking out for my best interest. Nothing but good things to say- absolutely worth trying it out. You've nothing to lose and so much to gain. A+++

I have used this app for awhile and have found it very useful in getting my listings into Bing Shopping. Support from this company has been first class. Highly recommend.

Terrible customer service, it is nonexistent! Emailed several times and no one is home to help! We were excited to use this app and the install is not easy as well as time consuming. Once the app is set up, we ran a campaign and still no ads running. As of now it is a total waste of time (5 days of set up with no help from the developer). We are uninstalling the app due to zero customer Service. What a shame! If someone helped and the ads worked - would have no issues paying for the app.