I’ve been using Blanka for my store, Gecko Glow Beauty, and the service has been fantastic. I recently needed help upgrading to their VIP Annual plan to get faster, priority order processing. Their support representative, Abigail, was incredibly helpful—she guided me through the Shopify Billing process and made sure everything was activated immediately. It’s rare to find such hands-on support for e-commerce apps, and I’m already seeing the benefits. Highly recommend Blanka to any brand looking to scale and improve their fulfillment speed!

Réponse rapide et excellent suivi.

Abigail was amazing. Abigail greeted me with kindness and addressed my issue right away. It didn't take long before I was up and running. A little confusion on my part became clarity after she helped me. I am very thankful. Especially as a new customer.

I am SHIZA Tareen, having a wonderful experience with Blanka, so professional and unique. John handles my account at Blanka. I would rate blanka as 5 Star. Thank you John for your tremendous help in my dream project. I am fortunate to be able to witness and work amongst an industry expert such as you, Without your diligence, hard work, late nights, and early mornings I wouldn’t have been able to meet the all the challenges & deadlines. Excellent work! I am always left astounded at the level of dedication and hard work John put’s in every situation. He have the power to rise above any task and deliver the best results and responds back in seconds. His ability to handle a stressful situation brings a lot of insights into solving my unforeseen problems .For example we faced many hard situations with shipment & customs. John came up with a great solutions with an extra effort. I must say his level of quality work remains unprecedented in your company. The way you handled my inventory, shipping & branding and all showed resilience, experience, knowledge, and critical thinking. I would love to get your perspective on getting my brand stronger as we grow. I believe John plays a crucial role in Blanka’s success, and with his professional help I would also like to succeed. It’s rare to come by employees who challenge themselves at work. I appreciate his work ethic and ability to exceed expectations to aid the both blanka & my success. I would mark John with an outstanding performance. I ask like 10 Questions in a row and John responds to each query within seconds without getting annoyed. Sometimes I feel without John I wouldn’t have reached this far and I wish John to handle my work forever as no one could ever build such a strong connection with the brand like he did. My words can never be enough to praise his actions & tell how helpful he is when it comes to my brand.

I was overcharged for my monthly plan. I sent an email regarding the charges and asked if they could look into it because I was charged more than expected. Mae emailed me back within 10 minutes and had refunded and resolved my issue. This was on a weekend and I didn’t expect resolution so quickly. Mistakes happen everywhere but this was immediately corrected and Mae was very professional.

Wow! Where do I begin? Everything Blanka does is exceptional. First let me start with customer service. John and Patrick respond to my emails so quickly that I feel like they are just sitting around waiting for me to contact them. It makes me feel so special and confident that when I need their help in the future, they will be there for me. John, from my initial contact with you, I was heard. You were so helpful with my concern at the time. I was researching several drop shipping companies, and I wasn’t sure which company was the best fit for me. I downloaded the Blanka app to my Shopify store and accidentally signed up for the annual membership and he credited the money back to me. WOW! Because of my initial contact with John and his kindness, I decided to order some sample products and boy am I glad I did. John thanks for your professionalism, quick responses, detailed replies, and because of you I now am a happy Blanka family member. I have also chatted with Patrick in customer service. He too is amazing and so helpful. Thank you for your detailed responses to my, sometimes, long emails and being another connection for me. You both don’t miss a beat and answer all my questions with grace and detailed responses including links where I could find additional answers to my questions. You two are a rare find these days in customer service and it is my honor to work with you both. I am looking forward to many years together. Second the products! I have been an Esthetician for 25 years and I have used pharmaceutical grade products my whole career. Finding a great result-oriented product line was very important to me. Blanka is by far the best products I found. Their efficacy and quality are excellent, and I really noticed a difference with my skin. Just give the products a try. You will be glad you did! Third, the membership tiers are so good. You can start small and work your way up to a higher tier when you are ready. Fourth, the branding plate is unique to Blanka, and it makes your products look so professional and eye catching. Fifth, the app is so user friendly and easy to find what you need. Thank you so much Blanka:)

Setting up a new brand within our platform has been a pleasant experience. Apart from professionally and promptly responding to the many emails I have submitted, Mae And the team have been incredible with providing all the information information I’ve required. Perhaps the ultimate sign of customer service is that I had accidentally purchased the package without taking advantage of the free period, and they went ahead and credited my account before I even noticed. Superb customer service, looking forward to growing our brand with Mae from Blanka.

This is a really great service. The team, specifically Yasi and John (whom we deal directly with), and of course Lee (via email notices) have been more than gracious, patient and helpful to our team in building our brand. All communication is rapid and clear. The attention to detail, even with great suggestions for design, are top notch. We're excited to continue our relationship with Blanka. And we're so excited to have found clean, natural products we can stand behind!