I rarely leave reviews, but I want to warn other stores what they're getting into if they install Chargeflow. We were charged $39 per alert. Chargeflow's public pricing page has listed $29 since at least February. So for majority of the time we used the app, we were billed above their own advertised rate, and nobody at Chargeflow ever mentioned it. Their pricing page also says merchants doing over 50 alerts a month get a better price than $29. During a fraud spike in August we did 155 alerts in a single month. We were still paying $39. When I caught it and asked, they agreed to $29 and had me sign an order form. They said 7 to 10 business days. It never happened. They closed my ticket without fixing it. I reopened it and their own agent admitted in writing that they'd blown past their deadline and the pricing was still unchanged. They were billing me $39 weeks after that. Their front facing support is fine. They respond quickly and follow prompts. When it comes to actually resolving anything, there's no urgency at all. Check your invoices against their public pricing page. Don't assume the rate on your account matches what they advertise.

Carla from Chargeflow provided exceptional support. She was incredibly responsive, patient, and genuinely took the time to understand my situation rather than giving generic answers. She made the whole process feel straightforward and kept me updated throughout. Really impressed with the level of service. Carla is a huge credit to the Chargeflow team and easily one of the best support experiences I’ve had. Highly recommend.

Want to just give some credit to John, was fantastic help, top tier customer support.

If you want to avoid chargebacks and prevent your money from being taken, downloading this app should be the last thing you do. From the very first few days, I started receiving duplicate alerts for the same orders, and I was charged for both alerts even though there was only one order. I have also received alerts that still ended in chargebacks. According to their policy, I should not have been charged for those alerts, yet I was charged anyway. Whenever I have raised these issues, they have simply said that they would escalate them to their internal team. They keep you waiting for several days and then claim that everything is correct, that you were not charged twice, and that they do not charge for alerts that still result in chargebacks—even when that is clearly not true. You only need to do some basic math to see it. If you received X alerts but they charged you for X + Y alerts, something is obviously wrong. Of course, from their perspective, everything is fine because they are the ones keeping your money.

Amazing service and very helpful staff.

great customer support

Great app and great customer service