At Barista‑It, personalisation is at the heart of what we do, and Customix has played a key role in helping us bring that experience to life. Their platform gives our customers the freedom to design their own products with clarity and confidence, thanks to the live preview feature. What has stood out most is their support team, every time we reached out through the messaging portal, Perdita responded quickly, clearly and with genuine willingness to help. From troubleshooting layout issues to guiding us through more technical adjustments, their assistance made the setup process far easier and gave us confidence in the system. Customix has become an important part of how we deliver personalised home‑café products.

Excellent support and a great team! We initially experienced compatibility issues with our Shopify theme (Multi), and the customizer was not displaying correctly on our product page. After contacting support, the team responded quickly, requested access to our store, and their technical staff investigated the issue. The problem was resolved, and everything is now working properly, including image uploads and live previews. What impressed me the most was their willingness to actually troubleshoot the issue instead of sending generic responses. Their communication was professional, friendly, and efficient throughout the process. Thank you to Perdita and the technical team for the excellent support. We look forward to continuing to use Customix as we grow our store. Highly recommended!

I received live support to help integrate the app onto my website! Timely chat response available with image and step by step instructions.

Great app with lots of options, and great support to go along with it.

Perdita walked me through not only how to fix something but how to add all the things I need for my product page.

Really happy with this app so far! It took a bit of time to get used to at first, but once everything is set up, it works great. The customization features are exactly what we needed, and the support team helped us a lot during setup. Definitely worth trying if you sell personalized products.

Customix 的客服服务真的超出预期，必须给所有做定制产品的 Shopify 商家强烈推荐！ 我作为定制产品商家，之前在定制功能的细节设置上遇到了不少难题，客服不仅响应超级及时，专业度更是拉满 —— 线上沟通时能快速定位问题，遇到复杂场景还会主动安排产品演示会议，手把手带着我调整参数、测试效果，把所有问题都彻底解决了。 现在我的店铺定制功能体验直接拉满，客户预览效果完美适配所有内容，对店铺的转化和客户体验帮助特别大。不管是工具本身还是售后支持，都做得非常到位，真心推荐给所有做定制产品的同行！

Customix has been a great addition to our Shopify store. The app works smoothly and helped us improve our personalized product experience. Their support team is responsive, professional, and always helpful. Highly recommended.