We informed EAS in writing in January that we had switched to a UK fulfilment centre and asked what needed to be changed. The only answer was "let's have a call". In February EAS themselves confirmed our store setup needed to be reset - it never happened. Instead, the app kept auto-charging per-order import fees for months, in June even including our own free-of-charge replacement orders. On top, we are in an HMRC verification of a VAT return EAS filed, and our request for the filing working papers has received nothing but auto-replies for a week. Support responsiveness and billing accuracy are not what you need from a tax compliance provider. I will update this review if EAS resolves the billing and provides the documents.

0 stars. I cancelled their service within a few hours, yet they still kept sending me invoices for payment. When I raised a complaint, one of their employees responded in a very rude and unprofessional manner. I was also told that if I paid the invoice, I would receive a full refund — which clearly showed there was never any real overdue payment issue in the first place. Since I chose not to pay, I expected the invoice to be written off. Instead, they are now chasing me again for payment. Terrible customer service, poor communication, and a completely unacceptable experience. I would not recommend this company to anyone.

Excellent experience. Setup was seamless and done for me within 24 hours. Highly recommended.

We have been using EAS's services for a few years now. Their systems work flawlessly, and the customer services is fantastic. Would have no hesitation in recommending them.

Absolutely excellent app and customer service: Teemu and the team made the difficult and confusing process of selling into EU very understandable and easy to implement, and their response and advice is clear, detailed and very generous Would highly recommend to anyone thinking about using them

EAS has helped simply something that would otherwise be a lot of hassle. I am suprised by how prompt and helpful responses are from Teemu and team. Even with the introduction of U.S. tariffs, EAS Project have made sure our taxes are set up properly. Shopify should really offer its own IOSS service, but as they dont EAS Project are the only service we would use to make taxes a EU breeze. - Allan

Nice guys, nice system, amazing customer support. Thanks Ross, Aleksandra & everyone else! Only thing is I wish that it was a bit easier and cheaper to pay via paypal - I get many orders via paypal and converting currency many times is expensive. But that's more of a paypal issue I guess.