I've been very happy with Orderly Emails. It makes customizing and beautifying Shopify email notifications both easy and enjoyable. The app includes several attractive templates that provide an excellent starting point, and I especially appreciate the use of themes, which make it simple to maintain consistent branding across all email templates. The app also makes it easy to install the code into Shopify's Notifications section, and when I've wanted additional customizations, their support team has been excellent. They're knowledgeable, responsive, and often available to chat, walking me through the steps or explaining how things work. Every interaction has been pleasant and helpful. If you're looking for a professional way to improve your Shopify email notifications, I highly recommend Orderly Emails.

We've been happy customers of Orderly Emails for many years, which makes this review particularly disappointing to write. On 29 March, a bug in an Orderly Emails update permanently deleted multiple collections from our Shopify store. What was most concerning was that there was no proactive communication. We discovered the issue ourselves and were left trying to understand what had happened. It was only much later that Orderly Emails acknowledged the bug, accepted that their software had caused the deletions, and confirmed the data could not be recovered. Unfortunately, that's where the positives end. We accepted that mistakes happen. Software bugs are an unfortunate reality, and we approached the situation patiently and professionally. We gave the company plenty of time to investigate, communicate and, most importantly, try to put things right. Instead, every response focused on why they believed they weren't responsible. We were told we should have had backups in place, despite the fact that this incident was caused by their own bug. Backups may help recover from a failure, but they do not excuse causing it. The most disappointing response was their suggestion that, because we had only paid a one-off fee of $39 back in 2016, they did not consider it reasonable to offer any compensation. The value of software has no bearing on the damage it can cause when something goes wrong. A low-cost app is not held to a lower standard when it comes to protecting customer data. At no point was there any genuine attempt to reach a fair resolution. We weren't looking for a windfall. A sincere acceptance of responsibility and a meaningful gesture of goodwill would have gone a long way. Instead, every conversation felt focused on avoiding responsibility rather than looking after a long-standing customer. The bug was disappointing. The way it was handled has completely destroyed our confidence in the company. If you're considering this app, don't just judge it on what it does when everything works. Consider how the company responds when something goes catastrophically wrong. Unfortunately, our experience suggests that's when you'll discover what they're really like.

DO NOT.....I REPEAT....DO NOT INSTALL THIS APP! It will delete all your collections, destroy your navigation and obliterate a decade of SEO ranking. To make matters worse the developers are mute on any remedies or compensation even if it is a token subscription as a gesture of goodwill and apology. A complete disgrace.

Absolutely heartbroken, since feb my traffic and sales have massively dropped! Now I have just discovered that this APP deleted hundreds of my collections creating thousands of broken links. 20 years worth of SEO - google rankings damaged! No one reached out to me, It took me to pay someone to work out the problem for us to discover the error! I cant believe they even had access to my collections via shopify! They have damaged my business beyond recognition its going to take a very long time for me to rebuild. Not even an apology! They should be paying compensation to all the businesses they have done this too! The money we have lost, the money we have had to spent and will spend - the damage is unreal and there seems to be no accountability

Excellent app with beautifully designed templates that are easy to customise and make our Shopify emails look far more professional and on-brand. The support team have been incredibly helpful and quick to respond whenever we’ve needed assistance. Highly recommended for anyone wanting to improve their customer emails and overall shopping experience.

Just like everyone else says - it deleted our collections. There is no way to restore a backup, or even know which collections were deleted. Years of SEO and well crafted collections just deleted. Of course we wanted to remove this app and stop paying for it after this happened, and we realized how easy it is to use Claude instead of this app. Just paste in your existing notification email into Claude, give it your design guidelines if you haven't already, and then let it build something much nicer than this app does. Then just paste the code Claude gives you into your Shopify notification templates. Takes ten minutes to do all the notification emails, and a way better job (and free). We probably wouldn't have bothered doing this if this app hadn't deleted our collections.

Genau das, was man sucht, wenn einem die Standardmails von Shopify nicht gefallen. Der Fehler mit den gelöschten Collections wurde behoben und man kann easy eine große Auswahl an Vorlagen bearbeiten. Eine klare Aufwertung der Emails an die Kunden - passend zur eigenen Marke.

Excellent app with great support. Easy-to-use email templates that integrate seamlessly with Shopify and Zapiet Store Pickup and Delivery. Saves us time and keeps our communications polished. Highly recommend.