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  1. xpay

  2. Shopify apps

  3. Legal

  4. EU Withdrawal Button & Form

EU Withdrawal Button & Form

by 401layers UG (haftungsbeschraenkt)

4.9

(2,169 reviews)

90/100 · Well supportedBuilt for ShopifyFree plan available. Free trial available.
Best suited for stores selling to EU customers and needing a compliant withdrawal form and notification system.

Implement EU Directive 2023/2673: Withdrawal button without login requirement according to EU law Starting 2026, the withdrawal button becomes mandatory under EU Directive 2023/2673. Integrate the legally required EU withdrawal button directly into your store today. Customers can initiate their withdrawal directly in the shop - without needing to log in. The app then automatically sends the legally required confirmation via email. Integrate the button in minutes without coding and manage all requests efficiently in your dashboard. Audit reporting, fully customizable form - get ready for 2026 Starting 2026, the withdrawal button becomes mandatory under EU Directive 2023/2673. Integrate the legally required EU withdrawal button directly into your store today. Customers can initiate their withdrawal directly in the shop - without needing to log in. The app then automatically sends the legally required confirmation via email. Integrate the button in minutes without coding and manage all requests efficiently in your dashboard. Audit reporting, fully customizable form - get ready for 2026 more Permanently visible EU withdrawal button directly in the shop | EU 2023/2673 Withdrawal according to EU guidelines, also available for guest buyers Automated delivery of the receipt confirmation email after every withdrawal Clear overview of all requests with complete documentation Audit report of all processes as a PDF file for your compliance documentation

Copy from the Shopify App Store listing, unedited.
View on ShopifyCompare the plansSee the scorecard
Who it’s for
Legal
What it moves
Bottom line

fulfilment cost and post-purchase experience

What it costs
From $9.99/mo

free plan available · 3 tiers

How it’s supported
90/100

Well supported · from 2,160 reviews

What it does

Permanently visible EU withdrawal button directly in the shop | EU 2023/2673

Withdrawal according to EU guidelines, also available for guest buyers

Automated delivery of the receipt confirmation email after every withdrawal

Clear overview of all requests with complete documentation

Audit report of all processes as a PDF file for your compliance documentation

Plan fit
What each step up actually buys you

This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.

FREE
Free
You start with

EU withdrawal button & form

Unlimited withdrawals

Automatic confirmation emails

Easy template integration

Clear management dashboard

Translations in all EU languages

Basic
$9.99/month
Adds

Data processing agreement (DPA + GDPR)

Custom email templates

Custom branding

Grow
$29.99/month
Adds

Sync with Shopify Returns

Adjustable withdrawal terms

Set max withdrawal period

Hide from non EU customers

Listed as “Free plan available. Free trial available.”. Plan contents change — confirm on the listing before you install.
Pricing
Free plan available. Free trial available.
FREE

Free

Free
EU withdrawal button & form
Unlimited withdrawals
Automatic confirmation emails
Easy template integration
Clear management dashboard
Translations in all EU languages
Email notifications for merchants
Evaluationmode
Basic

$9.99/month

Lowest paid plan
EU withdrawal button & form
Unlimited withdrawals
Automatic confirmation emails
Data processing agreement (DPA + GDPR)
Custom email templates
Custom branding
Email notifications for merchants
Translations in all EU languages
Grow

$29.99/month

EU withdrawal button & form
Unlimited withdrawals
Automatic confirmation emails
Data processing agreement (DPA + GDPR)
Sync with Shopify Returns
Adjustable withdrawal terms
Set max withdrawal period
Hide from non EU customers
Plans as listed on the Shopify App Store. Always confirm current pricing before installing.

90

/ 100
Well supported
high confidence

Scored on 2,160 merchant reviews we hold for EU Withdrawal Button & Form, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.





Computed from the 2,160 reviews we hold, with 12-month windows measured to 2026-08. This scores the public review record — it is not a review of the software itself, and a low score often means we hold little evidence rather than poor evidence.
Review history
2026–2026 · 2,160 reviews read
Reviews per year
20262160 reviews
What merchants say

4.9

2,169 reviews
5★94%
4★4%
3★1%
2★0%
1★0%
Developer replies
0%
of reviews get an answer
Reviewed at 12m+
0%
had used it a year when they wrote
From 2,160 reviews read. Typical reviewer had used the app for 5 days. Most merchants review in their first month, so this reflects when people write — not how long they stay.
Recent merchant reviews

The newest 8 of 2,169. Open one to read it in full, with the developer's reply where there is one.

An easy, effective solution for solving the compliance issues with the EU Withdrawal legislation. The folks that run the app are super knowledgeable and extremely helpful. Well done.

I dont quite understand why there are paid tiers on something that is required by the law. In order to even add information like FAQ links etc to the withdrawal form, I have to pay extra money which doesnt make sense. It was pretty hard to integrate as well. Finally was able to figure it out

Developer repliedHello, Thank you for taking the time to share your feedback. We completely understand your perspective—legal compliance should be accessible, which is exactly why our free version fully covers all legal requirements for a standard withdrawal form. Regarding your concern about adding FAQ links, there seems to be a slight misunderstanding: adding FAQ links is not a paid feature of our app. In fact, this is entirely unrelated to our pricing plans. You can easily and completely freely add any additional text or links (like your FAQ) directly to the page containing the form by using your Shopify Theme Editor. We are sorry to hear that the initial integration felt difficult, but we are glad you were able to get it up and running! If you ever run into any hurdles in the future or need assistance optimizing your page setup, please contact us —we are always happy to help. Best regards, EU withdrawal team Show more

Super happy with this app. We are a small business on a budget working on growth (hoping to grow) and to read, they offer a free version even tho they have costs and developers working on their side that related so much with small business struggle. As soon as we earn enough we will for sure switch to the paid plan. Implementation also really easy and great, self explaining. Would recommend 10/10. Thank you so much.

Really easy to use and setup - however as a none-german speaking user, some stuff can be a little hard to figure out, as a lot is in german.

I'm really pleased with the app. It works well, is easy to set up and solves the immediate issue of a legally required withdrawal button. The free plan is extremely basic, but at the end of the day, it does what it needs to do.

Very useful app and exactly what we needed for EU withdrawal and return requests. The setup was straightforward, the form is easy to customize, and it helps merchants provide a clear withdrawal process for customers while staying compliant with EU regulations. A great solution for Shopify stores looking for a simple and effective way to handle withdrawal and return requests.

erst nach einrichtung paywall

Developer repliedHallo, danke für deine Bewertung! Es tut uns leid, wenn hier ein falscher Eindruck entstanden ist. Unsere Basis-App und die Einrichtung sind komplett kostenlos. Es gibt keine versteckten Kosten. Die Bezahl-Pläne gelten ausschließlich für optionale Zusatzfunktionen, die du nach der Einrichtung hinzufügen kannst. Um genau solche Missverständnisse zu vermeiden, haben wir alle kostenpflichtigen Funktionen in der Nutzeroberfläche eindeutig als Premium gekennzeichnet. Du kannst die App problemlos dauerhaft in der Gratis-Version nutzen. Melde dich gerne bei unserem Support, dann helfen wir dir schnell dabei, die App einzusetzen. Beste Grüße, EU Widerruf Team Show more

So far so good. Very easy install and setup and looks like it has everything needed to be compliant with the EU withdrawal button. Will run for a few weeks and see how things go and updated if needed but so far happy.

EU Withdrawal Button & Form FAQ

Answered from this app's own listing and its full review record.

Best suited for stores selling to EU customers and needing a compliant withdrawal form and notification system.

There is a free plan, paid plans start at $9.99/month, and run to $29.99/month across 3 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.

EU Withdrawal Button & Form's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.

On our scorecard EU Withdrawal Button & Form rates 90 out of 100 — well supported — read from 2,160 merchant reviews. The developer has published replies to 10 of 2,160 reviews. The score reflects what the review record shows, nothing more.

2,169 merchants have reviewed EU Withdrawal Button & Form, averaging 4.9 out of 5. We hold the review history from 2026 to 2026, which is what the year-by-year chart on this page is built from.

Quick facts
At a glance
Merchant rating

4.9 / 5 · 2,169 reviews


Rating, last 12 months

4.92 from 2,160 reviews


New reviews, last 12 months

2,160


Developer replies

10 of 2,160 reviews


Typical reviewer had used it

5 days


Pricing

Free plan available. Free trial available.


On the App Store since

January 9, 2026


Review history held

2026 – 2026

Integrates with
Checkout
Shopify Flow
Shopify Admin
All 24 EU languages
E-Mail
EU Withdrawal Regulation

Categories
LegalReturns and exchanges
Will AI shoppers find this store?

Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.

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