I’ve had a great experience using Kintsugi for Shopify. The setup was incredibly seamless and much faster than I expected, with clear guidance throughout the process. What really stands out is their support since it is easy to get in touch with someone quickly and the team is knowledgeable and actually helpful when you have questions. On top of that, the pricing feels very fair compared to many other options, especially considering the quality of the product and support you get. Overall, it has been a reliable and straightforward solution that does exactly what it is supposed to do.

Confusing and not able to perform simple tasks. Submitted a ticket that went unanswered.. Moving on.

Hello, We have been working with Kintsugi for over an year now and there are really good things happened to us as a Ecommerce brand 1. Fully automated sales tax without any interruption while sales tax being one of the clumsy activity and no software in the market is closer to what kintsugi is doing. 2. Kintsugi customer & Engineer team truly a top notch and queries are resolved with top professionalism 3. We being the Ecommerce brand i definitely suggest Kintsugi for every Ecommerce brand out there. 4. Some brands may feel kintsugi is expensive compared to offline/online service providers in market but think about accuracy and time savings that being strong value for kintsugi.

Running Laissez Faire Wear — an authentic Louisiana-themed apparel brand built for people who live the culture, not just visit it — means we wear a lot of hats. Design, marketing, customer service, and yes, the unglamorous side of running a business: taxes. If you've ever tried to navigate Louisiana's tax landscape, you know it's not for the faint of heart. We're talking separate filings for the state AND individual parishes — a patchwork of requirements that used to eat up hours we didn't have. Kintsugi changed that. Their platform handles the complexity of Louisiana's multi-jurisdiction filing requirements without us having to become tax experts overnight. What used to feel like untangling Spanish moss in the dark now runs smoothly in the background, so we can stay focused on what we do best — creating designs that tell Louisiana's real stories. And the customer service? Night and day compared to where we started. Responsive, knowledgeable, and — refreshingly — they actually follow through. In a world full of automated replies and runaround, that means everything to a small business. If you're a Louisiana-based business drowning in multi-parish tax filings, Kintsugi is the lagniappe you didn't know you needed. Highly recommend.

As a lean brand owner, sales tax was always that nagging admin task I dreaded. Kintsugi changed everything. It handles nexus monitoring, calculations, filing, and remittance automatically I literally don't think about sales tax anymore. The time I've saved has been redirected to what actually grows the business: product development and customer acquisition. No more spreadsheets, no more compliance anxiety, no more quarterly scrambles.

Small farm and farm store and quarterly sales tax was such a challenge for me. Now that Kintsugi handles it for us, I have new challenges -- ground squirrels. Super support team; great product; out of my mind!

We moved away from Avalara because we needed some human contact. Kintsugi team was awesome to onboard us and get the Sales Tax filing done with just the right amount of support along the way (and no meaningless automated emails, like we were getting before). I highly recommend Kintsugi. The price is super reasonable too and they didn't lock us into a 1 year contract, just month to month. Great customer service and app.

Kintsugi is my absolute fave! When we suddenly hit nexus in multiple states at once, they made what felt super overwhelming actually manageable. They helped us understand everything we didn’t know, registered us, and even helped us figure out our exemption strategy. Their pricing was significantly better than that of other popular platforms. Their support has been amazing, too. Every month, the platform analyzes our sales tax responsibilities, and with a click of one button, prepares to remit on our behalf. It's honestly magic. 10/10 (I've used them now in two companies I've founded/run). Now that I’m scaling (just launched in Walmart!!!!!!!), they’re still the best partner around