SmartCustomer
by SmartCustomer
3.4
(12 reviews)
Best suited for stores looking to collect and display product reviews to build social proof.
Elevate your online presence by collecting, monitoring, and sharing brand and product reviews. Use SmartCustomer to easily gather authentic feedback and surface them on your store and across the channels that matter most, resulting in expanded visibility and the development of vital trust signals for buyers and AI commerce. Join over 60K brands using SmartCustomer to build trust that scales. Use SmartCustomer to easily gather authentic feedback and surface them on your store and across the channels that matter most, resulting in expanded visibility and the development of vital trust signals for buyers and AI commerce. Join over 60K brands using SmartCustomer to build trust that scales. more Seamless Review Collection Omnichannel Brand Visibility Real-Time Review Monitoring Proactive Reputation Management Ad Performance Optimization and Business Intelligence
Copy from the Shopify App Store listing, unedited.Product reviews
Top line
conversion rate and average order value
Free
1 tier
37/100
Limited evidence · from 12 reviews
What it does
Seamless Review Collection
Omnichannel Brand Visibility
Real-Time Review Monitoring
Proactive Reputation Management
Ad Performance Optimization and Business Intelligence
One plan, no tiers to choose between
This developer publishes a single plan (Free), so plan choice does not arise — the only decision is whether to install it.
Pricing
Free
37
/ 100Limited evidence
Scored on 12 merchant reviews we hold for SmartCustomer, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2019–2025 · 12 reviews read| 2019 | 1 reviews |
|---|---|
| 2020 | 1 reviews |
| 2022 | 5 reviews |
| 2023 | 1 reviews |
| 2024 | 2 reviews |
| 2025 | 2 reviews |
What merchants say
3.4
50%
of reviews get an answer58%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 12. Open one to read it in full, with the developer's reply where there is one.
We thoroughly enjoy using Sitejabber and all of its features for our site. We have been able to reach out customers easily and get their feedback. The features provided by Sitejabber have made it easy to engage with our customers and their feedback, including video testimonials, reaching out to customers to solve issues, and tracking customer feedback with their analytics. The customer support and client services have been top notch and very responsive to us when there is an issue.
The free version gives you no control over the emails, the scheduling, the frequency, the templates, ANYTHING! I don't know when emails are being sent, I can't see the email template, I can't edit the email signature... The only positive is that thankfully I got all 5 star reviews and the widget displays fine on my homepage. However, I was told yesterday that a customer left a review because they felt "harassed". I wish I could see or modify ANY kind of settings. Looking for a new app now.
Good service, very helpful teams. The review tools are simple and anyone on the team can jump on quickly. We spend less time moderating and resolving when we do get a low rating.
Sitejabber Delivered big time for us 5 Stars. 100%. We were a little hesitant at first do to the sales call approach of their business... but give them a chance. You'll be glad you did!
Disappointed with customer support. They promise a lot, but then after you've paid the yearly fee, they don't deliver. Would not recommend this service. Also I don't find the user interface very intuitive.
We use Sitejabber to collect business and product reviews. We have been with them for over a year now and collected more than a 1k reviews. Their support is great and professional and Colleen with her team are amazing!!
Do not use, even if this app was free or they paid me to use it. We paid $3500USD for their app, they promised quite a few options and none of them ever came through, reviews didnt show 50% of the time on our collection and product pages and they never did anything about it, we found out after 5 months, emails and chat and they never did anything.
Scammers. For one, they allow to bulk request reviews from the customers. Don't mention no limit of anything but when I uploaded the list, they only send out 50 reviews. For two, they supposedly "offer" a free trial but you won't be able to get a free trial until you schedule a call with them. They want to get you to commit to their services, so the trial is not really free. Their business is predatory, preying on the fact that 99% of the time only dissatisfied customers leave reviews, and they want you to pay to get reviews from satisfied customers. Scammers. Frankly, should be removed from the app store.
SmartCustomer FAQ
Answered from this app's own listing and its full review record.
Best suited for stores looking to collect and display product reviews to build social proof.
There is a free plan across 1 published tier. Prices are as listed on the Shopify App Store and can change — confirm before installing.
On our scorecard SmartCustomer rates 37 out of 100 — limited evidence — read from 12 merchant reviews. The developer has published replies to 6 of 12 reviews. The score reflects what the review record shows, nothing more.
12 merchants have reviewed SmartCustomer, averaging 3.4 out of 5. We hold the review history from 2019 to 2025, which is what the year-by-year chart on this page is built from.
At a glance
3.4 / 5 · 12 reviews
0
6 of 12 reviews
18 months
Free
June 27, 2016
2019 – 2025
Categories
Will AI shoppers find this store?
Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.
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