Charged despite being on the free Basic plan, then ignored by support! I confirmed the Basic plan ($0/month) with SparkLayer’s team, but still I was still charged full amount for the Growth plan. I’ve been trying to get this resolved since Oct 16. I’ve sent multiple messages, with NO REPLY and NO REFUND! The B2B features may work, but an app that charges you incorrectly and then won’t answer you is a serious risk for any store. Check your billing carefully if you install it.

We have had an excellent experience with SparkLayer so far! Their team is incredibly responsive and got our account set up seamlessly. Our wholesale ordering process will be exponentially easier moving forward thanks to the SparkLayer installation. Thank you to Angie and the entire support team!

Always available to help with issues, ideas we may have and how to implement. Outstanding customer service and a great system!

great app and great support

This is still new to me. I'm not done with the free trial. However, so far it has been a good experience. Easy set up. SparkLayer did most of it automatically. I downloaded "Catalogues" so that I could label which products would be available for wholesale purchase. Some of the details were tedious, but that is expected. Help was good. The onboarding call was helpful and clearly explained. The AI help was helpful as well. I like to figure out the navigation of new programs, but this was a little different. Very easy once I asked for help though! I got my first order within a day of sharing the link with a potential customer! They were pleased with the portal as well.

Fantastic solution for managing B2B sales on Shopify. The platform is powerful, flexible, and well documented. What really stands out is the support team. A big thanks to Ben, Aldas, and the entire team for their patience, responsiveness, and dedication in helping us troubleshoot a tricky translation issue. They went the extra mile to investigate and get everything working properly. Highly recommended for anyone looking to build a B2B experience on Shopify!

Proactive team, quick to fix errors, and great support from our account manager. Highly recommend SparkLayer for B2B on Shopify.

We are not live yet, but so far, the support has been excellent. The team is very responsive, which has not always been our experience with other apps. We chose SparkLayer because we are looking to replace several apps that have not been working properly for our B2B needs. Shopify’s native B2B capabilities still have some important limitations, and in our experience, the overall setup can quickly become quite fragmented. SparkLayer has already helped us address some of these challenges. It’s true that it doesn’t cover every single B2B requirement we have, but it provides a strong approach to solving many of the issues we were facing. What is particularly encouraging is that the product is continuously improving. Since we started this journey, I have already seen two major improvements to the platform. To be completely honest, our initial experience with the sales team was not particularly positive. However, once I decided to reach out to the support team directly, the experience improved significantly. The support team has been responsive, helpful, and much more aligned with what we needed. SparkLayer is not the cheapest option, but I think the real question is how much revenue you may be losing because of a poor customer experience on your website. Before choosing SparkLayer, we conducted user experience research and received very negative feedback from our customers, particularly around the B2B buying experience. We are hoping that SparkLayer will help us address these issues and create a much smoother experience for our customers. So far, we are happy with the direction and, most importantly, with the pace at which the product is evolving.