Trustpilot
by Trustpilot
2.7
(17 reviews)
Best suited for stores using Facebook, Google and Instagram, which it integrates with and willing to start free and move to $99/mo.
Drive more traffic and sales with customer feedback shoppers trust. Trustpilot Reviews helps Shopify merchants collect more reviews, surface trust signals across their store, and drive higher conversions. Install in minutes and start building credibility shoppers recognize instantly. Trusted by global brands and used by millions of consumers, Trustpilot helps you gather customer reviews, display them across your storefront, and create trust signals that are used by AI-driven search (AEO) and shopping experiences. Trustpilot Reviews helps Shopify merchants collect more reviews, surface trust signals across their store, and drive higher conversions. Install in minutes and start building credibility shoppers recognize instantly. Trusted by global brands and used by millions of consumers, Trustpilot helps you gather customer reviews, display them across your storefront, and create trust signals that are used by AI-driven search (AEO) and shopping experiences. more Drive sales with trusted reviews throughout the customer journey. Collect more customer reviews after every order. Add drag & drop review widget with simple, no-code setup. Build buyer confidence using customer voices. Improve SEO & AEO with review content that drives new traffic.
Copy from the Shopify App Store listing, unedited.Which plan would my store need?
Move this to your own volume. Nothing is sent anywhere — the answer is computed here, from the limits this developer publishes.
Monthly sales, in dollars?
$
Starter
$1,188/year
≈ $0.0000 per $ of monthly sales
Free ($0/mo) will not stretch this far — it caps out on $ of monthly sales.
Next step up is Plus at $319/mo — $220 more a month.
Product reviews
Top line
conversion rate and average order value
From $99/mo
free plan available · 4 tiers · priced by $ of monthly sales
60/100
Solid · from 15 reviews
What it does
Drive sales with trusted reviews throughout the customer journey.
Collect more customer reviews after every order.
Add drag & drop review widget with simple, no-code setup.
Build buyer confidence using customer voices.
Improve SEO & AEO with review content that drives new traffic.
Pricing
Free
$1,188/year
$3,828/year
$9,588/year
60
/ 100Solid
Scored on 15 merchant reviews we hold for Trustpilot, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2026–2026 · 15 reviews read| 2026 | 15 reviews |
|---|
What merchants say
2.7
93%
of reviews get an answer0%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 17. Open one to read it in full, with the developer's reply where there is one.
Just awful. Support is non-existent on the free plan. A log is created and not responded to. Go to their website and ask for support there, it takes over 24 hours for them to respond to each message. Even then they’re totally unhelpful.
I cannot even install the app. TrustPilot sends a code to my email to verify during log in but I dont get any code, its not in spam either. Have had this issue for a long time.
Har installerat appen men sidan är helt vit, har försökt att avinstallera och installera om appen flera gånger men resultatet blir det samma
The new Trustpilot Shopify app itself is ok - setup is straightforward and the Business review side works. The product review widgets are another matter. They are completely outdated: the widget renders as a window inside the page instead of being embedded into the site, review images are small and open blurred on mobile, and review dates are not shown at all - which is a real problem for products with a long lifecycle. I have submitted detailed, constructive feedback several times over the past 1.5 years. It gets acknowledged, and then nothing happens. Not a single meaningful update to the product review widgets in that time, despite improvements being promised. For a subscription at this price point, that is not acceptable. Competing review apps at a fraction of the cost solve all of the above out of the box.
FABULEUX
unterstützt seit dem update nicht mehr den versand von Einladungen auf deutsch. Kundenservice kann (oder will?) nicht helfen... Schade !!
Trustpilot and their entire team have been absolutely incredible. Since implementing the platform, we have seen a significant uptick in both our conversion and click-through rates. We are extremely happy with both the product and the level of service provided. A well-deserved 5/5 stars!
Trustpilot FAQ
Answered from this app's own listing and its full review record.
Best suited for stores using Facebook, Google and Instagram, which it integrates with and willing to start free and move to $99/mo.
There is a free plan, paid plans start at $99/month, and run to $799/month across 4 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
Trustpilot's tiers are gated on $ of monthly sales, so the right plan depends on your own volume. The plan-fit tool on this page resolves the cheapest tier whose published limits cover the number you enter, and shows how much headroom is left before the next step up.
On our scorecard Trustpilot rates 60 out of 100 — solid — read from 15 merchant reviews. The developer has published replies to 14 of 15 reviews. The score reflects what the review record shows, nothing more.
17 merchants have reviewed Trustpilot, averaging 2.7 out of 5. We hold the review history from 2026 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
2.7 / 5 · 17 reviews
2.93 from 15 reviews
15
14 of 15 reviews
20 days
Free plan available
February 18, 2026
2026 – 2026
Will AI shoppers find this store?
Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.
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