The customer service chat is very fast at responding So if you have any issues, you just one chat away in order to get your answers answered Top Service it took less than 1 minute

We worked with USAdrop for nearly 3 years and always tried to be patient through multiple issues. Unfortunately, our most recent experience crossed a line that we can no longer ignore. Due to internal miscoordination and missed response deadlines on their side (account by Krystal), 24 customer orders were returned, forcing us to issue refunds, lose advertising spend, and suffer damage to our brand reputation. These were real, measurable losses not just delays. Despite them admitting that the issue was caused by their internal operations, they refused to provide any compensation and stated that refunds are “not possible under their procedures.” Because of this, we are now actively transitioning to a new fulfillment partner. If you are running a serious brand where speed, accountability, and reliability matter. I won't recommend working with them. On top of this, they charge $29/month for their fulfillment app, which is slow, frequently lags, lacks useful data, and is far less comprehensive than expected. Even at higher order volumes, it is not free and not worth the cost for the limited functionality provided.

Working with Catherine from USADrop has been an absolute pleasure. She’s always there when I need her, responding quickly and handling every request with care and precision. Catherine truly goes above and beyond — she doesn’t just process orders; she takes the time to understand my needs, answer all my questions about products, processes, and shipments, and make sure everything runs smoothly. What stands out the most is her dedication. She often replies even after her working hours, keeps track of all our conversations, and ensures that every order is shipped correctly and on time, just as promised. Since I started working with her, I’ve felt so much more confident and stress-free about my business operations. She’s made all the difference, and I sincerely hope we’ll continue growing together.

I’ve been working with USAdrop for a while now, and the experience has been nothing short of exceptional. Not only is their platform smooth, simple, and reliable to use, but the support behind it truly makes the difference, especially my agent, Viya. She’s been incredibly supportive and professional, always quick to respond and ready to help, even in urgent situations or outside regular hours when most wouldn’t expect a reply. Viya consistently goes above and beyond sourcing quality products at great prices, ensuring fast fulfillment, and genuinely caring about my business success. USAdrop has streamlined my workflow, improved delivery times, and given me peace of mind with every order. Highly recommended to anyone looking to scale efficiently with a partner they can trust. Huge thanks to Viya for all the dedication and amazing service!

I’ve been working with USAdrop for over 2 years now, and the experience has been consistently excellent. My agents — Viya, Ivy, Oscar, and Judy — have all been incredibly helpful, responsive, and professional. They’ve made the entire process smooth, from product sourcing to fulfillment. Orders are shipped out quickly and reliably, and any issues are resolved fast. Pricing is competitive, quality has been dependable, and the Shopify integration works seamlessly. I’ve worked with other suppliers before, but none have matched the level of support and consistency I get from the team at USAdrop. Highly recommended if you’re looking for a long-term, reliable partner.

"Sweet Dreams Family has been a USADrop customer on Shopify for almost a year, and it's been a fantastic experience. The personalized agent system is a huge plus. Vinny, our first agent, was instrumental in helping us set competitive prices for our products, offering truly useful advice. Holly, our current agent, is a diligent and valuable asset to their team. It's clear USADrop prioritizes excellent support. Their platform is also incredibly easy to use and integrates perfectly with Shopify, which made getting started a breeze. Thanks to their system, we've seen our sales steadily increase beyond our initial beginner phase."

I’ve been using the USAdrop for about a week now, and so far, the experience has been excellent. The platform is smooth and easy to navigate, and order fulfillment has been impressively quick. A special shoutout to Christina—she’s been incredibly helpful and responsive to all my questions, making the onboarding process seamless. Overall, I highly recommend USAdrop based on my experience so far. I’ll be sure to update this review as I continue working with them for the long term.

Voizen has been my agent with awesome personal service. Also, the pricing is one of the most or potentially competitive or even best out there! Able to source nearly anything. Free plan is great. And you can scale on paid if you want for reduced prices, thankyou cards, POD, etc. Highly recommend.