Support was absolutely fantastic! They helped with our new theme set up and fixed the code on our custom website while they were there. Shout out to Rob <3 great guy

Sometimes integration with the store and lots of nuances product issues can be tricky. The code/backend stuff is very unknown to me as a product manager, but I know what we are trying to accomplish and Jack (and everybody I've communciated with at Orbit) are very patient and thorough and always report back on what changes they made as we go through the trial & error process. I really appreciate all their help sorting through our requests to achieve the goals I'm aiming for, even if sometimes we hit a wall.

There was an issue with discounts working in the theme and I contacted support. The support was phenomenal. It was quick and efficient - I described my issue with the steps I took, and I didn't have to repeat anything, nor was I pointed to troubleshooting pages I had already viewed.

Super helpful in helping us get our issues solved quickly. Thank you Jack.

the support, emily was amazing! thank you!

I had an issue between the app and Shopify's API. The team went very deep, reproduced the issue, and fixed it! I am eternally grateful!

I have had mixed experiences with this app over the may years I have used it and just got my faith back in it after Rob went above and beyond to fix some code and answer my many questions abut a wholesale code that was showing up to all customers on my shop app! It was not the apps fault at all but my web builders error. He also helped me fix shopify's buggy new log in integration. Thank you Rob! Sticking with this app seems customer support has gotten much better than in the past.

We've use the app for many years. It's very helpful! It offers a crucial, but rather limited functionality that extends Shopify into discounting based on Customer tags. It's crucial because Shopify's internal discounting tools are limited and don't allow us to reflect our discounting logic on those discounting tools. It's limited because it requires significant manual labor of managing the tags that trigger the discounts. It really needs to be updated to read Company Metafields, which is a great place to hold data about a Company, and apply it to the Customer Profiles. Supporting B2B features that Shopify introduces is a crucial part of the work of this app. I will try to update this review if they support the new B2B Companies features of Shopify.