I have had mixed experiences with this app over the may years I have used it and just got my faith back in it after Rob went above and beyond to fix some code and answer my many questions abut a wholesale code that was showing up to all customers on my shop app! It was not the apps fault at all but my web builders error. He also helped me fix shopify's buggy new log in integration. Thank you Rob! Sticking with this app seems customer support has gotten much better than in the past.

We've use the app for many years. It's very helpful! It offers a crucial, but rather limited functionality that extends Shopify into discounting based on Customer tags. It's crucial because Shopify's internal discounting tools are limited and don't allow us to reflect our discounting logic on those discounting tools. It's limited because it requires significant manual labor of managing the tags that trigger the discounts. It really needs to be updated to read Company Metafields, which is a great place to hold data about a Company, and apply it to the Customer Profiles. Supporting B2B features that Shopify introduces is a crucial part of the work of this app. I will try to update this review if they support the new B2B Companies features of Shopify.

Wholesale Hub has been a huge win for us; it's made it easy to offer our customers custom pricing along with some solid added perks. I did run into a hiccup today, but their support team came through. Rob was incredibly patient, walked me through everything, and made sure I actually understood the solution instead of just handing me a quick fix. Excited to keep building out our store with this app.

Absolutely awful customer service. I've sent in several help tickets because the app keeps throwing the exact same message at me: 'Install error. There’s been an issue with your install. Our support team is having a look, and we’ll be in touch via email ASAP.' What a joke. Nobody has reached out, and there's zero option for live chat. It's been days since my first request, and I can clearly see on the admin panel that they haven't even opened my tickets yet. Completely unacceptable!

Amazing support (if needed) and an overall great product. Running my B2B and B2C is simple. Jack makes the process seamless! Thank you!

I just want to say how fantastic the B2B Wholesale Hub team is! They always go above and beyond to help, and it’s an absolute pleasure working with them. With their assistance, this app adapts perfectly to all my B2B store needs. I’m extremely happy so far—currently testing everything, and I’m confident I’ll soon make the decision to use this app long-term!

We've been using this app for a while and are very happy with it. When I ran into an issue with a CSV upload, the customer support team helped me right away. Jack was incredibly patient and worked with the developers to resolve the problem successfully. Excellent support and a great app overall. Highly recommended!

Jack was super helpful, knowledgeable, and quick to respond to my questions. He even sent along a video recording and screenshots which made it super simple for me to understand what I needed to do. Great customer service!