Very very poor experience. I had an order placed by a customer on 18/06/2026, that is still unquoted to this date that I am writing this review. I have contacted customer service, but I cannot get any further than that. All I get is we sent your email to the team or that you have to wait. But the team does not bother to answer. I even requested escalation, but nothing. I will soon be deleting the app from the store. I cannot believe this is happening after I put all this effort into this to make it work.

For now, I'll give 4,5 stars, and if there are any improvements, I'll come back and edit it to 5 stars. I'll give a sincere review because I really want Wiio to be the best dropshipping supplier because of the attention they gave us. That's one of the key points: customer service gets a 10/10, price gets a 10/10, quality gets a 10/10, stock gets a 10/10, and they're very well organized. The only reason I haven't given everything a 5/10 yet is due to logistics; the loss of the AJ channel greatly affects everything else. In any case, Antia Jiang is my account manager, and I'm very grateful to her for her excellent work with us.

A wiio tem me ajudado muito. A minha agente Hart me ajuda muito. A Wiio tem grande importância no meu negócio. Ótimos preços e condições muito competitivas. Wiio has been a great help to me. My agent, Hart, is very helpful. Wiio is very important to my business. Great prices and very competitive conditions.

I’ve been using Wiio for years, and it’s been a total game-changer for my e-commerce business. The app runs smoothly, fulfillment is fast and reliable, and the integration with Shopify is flawless. A special thanks to my amazing agents, Derrick and Stella — they’ve been with me for years, always responsive, professional, and simply a pleasure to work with. Their support makes everything effortless. Highly recommend Wiio to anyone serious about scaling their store!

A Wiio é uma parceira fundamental para o meu e-commerce. Desde a compra até a logística e entrega dos produtos, o suporte é sempre ágil, claro e extremamente eficiente. A equipe demonstra profissionalismo, comprometimento e uma atenção genuína em resolver qualquer situação, o que faz toda a diferença na operação diária. A comunicação é rápida e transparente, trazendo segurança em cada etapa do processo. Sem dúvida, recomendo a Wiio para quem busca uma operação logística confiável e um parceiro sólido para crescer no e-commerce.

My agent was too busy to respond back to me. I literally have basic things like "can you edit the price for this order" or "customer reported damaged product" and basically I am waiting for over a week now to get a response back. When i contact the support chat via wiio.io I get "I urged your agent, he will respond back SOON", yeah it's been soon for over a week now and my orders keep flowing in, prices are not quoted properly, I have damaged orders and there is literally no one to deal with that. On top of that all orders are being shipped 1 week after paid. They don't urge orders they are delaying them. I have orders literally paid and shipped 1 week after the payment is made which is ridicilous. Additionally quantity discounts are a myth - they give me $1-2 discount for every additional unit and if customers order 3-4 I get only $4 off the COGS. When I used wiio in 2022 I never experienced these issues and agents were responsive and always there to support you. Now it turned out to be a complete joke, you can't scale, you can't get quoted, you can't get 15 minutes a week from your agent to simply have the same vision of everything. Will be switching to something different, it's crazy way to treat your customers and on top of that we as a businesses are the one who takes the damage of your incompetence and lack of action.

poor customer service. They saw my inbox but no one responded. Waiting for the update for a long time even I have been using their app for years.

I've been working with Wiio for some time now, and I’m genuinely impressed by their structure and support. The order processing is efficient, the logistics are reliable, and the team is always available and responds quickly when I need assistance. Wiio has been a great partner in helping me grow my business. Happy to recommend Wiio to other store owners looking for a serious and trustworthy fulfillment solution.