Alynivo – Live Chat & AI Chatbot for Customer Support

Alynivo is live chat and AI chatbots for WordPress customer support — answer visitors automatically, then hand over to a real person in the same chat when it matters.

Engage website visitors, handle customer enquiries around the clock, and on WooCommerce guide shoppers from category and budget to a matching product. When a conversation needs a human, your team takes over without the visitor starting again. Everything lands in one shared inbox: browser, phone (mobile web app), and wp-admin.

Think of it as a small helpdesk built into WordPress: the assistant answers first, and when it cannot, there is a clean handover to a person in the same window. Anything stored is EU hosted — on a server in Germany, never outside the EU.

The free core plugin works entirely inside WordPress and does not send visitor or catalog data to any external service. Optional managed AI and Live Chat are paid add-ons when you want natural-language answers and human takeover.

🚀 Why teams choose Alynivo

• ✅ Answers around the clock — and never a fake “agent online” when nobody is there
• ✅ AI answers first, seamless takeover by your team in the same window
• ✅ Shared inbox for browser, phone, and WordPress admin
• ✅ Guided product selling for WooCommerce (category → budget → add to cart)
• ✅ Works on any WordPress site — shops and service sites
• ✅ GDPR-aware by design: the free core keeps funnel analytics on your own server
• ✅ Customer support conversations stored in Germany, with short and controllable retention

🧠 It knows your website, not just its name

Two things save you from typing your whole business into a settings screen.

• A first draft on setup. When you install Alynivo, it reads your home page and your services page once and fills the knowledge fields with a suggestion. You see it before it is used, you change what does not fit, and nothing is saved until you finish the setup. Fields you have already written stay untouched — the draft only ever fills what is empty. Prices are deliberately left out: pages often carry outdated ones, and an assistant repeating them sounds confident and is wrong.
• The page in front of the visitor. With every question, up to 1,200 characters of the page the visitor is currently reading go to the assistant. Someone standing on your services page asking “what does that mean exactly?” gets an answer about that page, not about your site in general. Nothing is stored, it is always current because it is the live page, and your own answers always outrank it. Switchable off in one click.

💬 Live Chat & human takeover

Turn the widget into a real support channel without changing tools mid-conversation.

• Watch the AI reply, then join the thread yourself
• Proactive outreach: a fixed opening message after a visitor stays on a page, then a normal conversation
• An honest offline path: when nobody is attending, the assistant says so and asks for an email address instead of promising a reply
• Internal notes and file attachments on a conversation
• Page context for agents (optional, consent-aware)

Live Chat is an optional paid add-on and stays off until you enable it.

🧠 Answers that work without an account

• Your own questions and answers, matched right in the visitor’s browser — no AI, no cost, included in the free version
• Visitors can leave an enquiry (name, e-mail, message) when the assistant cannot help; it arrives by e-mail from your own site
• Deterministic answers for delivery, payment, and security out of the box
• Optional managed AI for natural free-text answers about your business
• Knowledge context + persona/tone per site
• Clear AI disclosure in the widget when managed AI is active

🛒 Built for WooCommerce (and fine without it)

• Uses your published products and categories
• Budget-aware recommendations and direct add-to-cart for simple products
• Store / Service / Both modes — Service mode for agencies and non-shop sites
• Granular page visibility (homepage, shop, product, cart, checkout, account, blog, …)
• Per-product teaser bubble override from the product edit screen

📥 One inbox everywhere

• Browser Agent App at app.alynivo.de
• WordPress admin Agent Inbox (linked personal agent login — site credentials never open chats)
• Works on your phone: the Agent App is a mobile web app you can add to your home screen
• Team roles, site access, and EN/DE interface

🎨 Widget that matches your brand

• Custom title, welcome text, color, and position; own white-label logo with Starter or Pro
• Proactive teaser bubble + launcher style (brand-first or neutral icon)
• Responsive, keyboard-accessible chat UI
• Built-in translations for DE, EN, FR, TR, IT, ES — plus per-language overrides

🔒 Privacy and GDPR by design

• Free core: no visitor/catalog data leaves your WordPress site
• Local funnel analytics only (pseudonymous session hash, no raw IPs)
• Live Chat conversations stored in Germany; default 30-day retention (7 or 14 days available)
• Unsent draft text is never transmitted
• Push notifications stay generic — never include message content

💶 What is free and what costs money

The plugin itself is free and stays free — widget, guided selling, funnel analytics, all languages.

• Free — your own questions & answers, enquiry form, guided selling, analytics, no account needed
• Starter (19 €/month) — managed AI answers in natural language and your own white-label logo
• Pro (39 €/month) — everything plus Live Chat, shared inbox, and human takeover

Flat monthly price, not per agent — invite as many colleagues as you like. Prices and details at alynivo.de.

Privacy Statement

Alynivo does not transmit visitor or catalog data to Alynivo or any third-party service by default.

The plugin stores the following data locally in your WordPress database, in a table it creates on activation:

• Funnel events (for example: planner started, platform chosen, plan viewed, plan chosen, added to cart) with a timestamp and the associated product/category identifiers.
• A daily-rotating pseudonymous session hash used only to estimate unique visitors for the funnel summary. Raw visitor IP addresses are never stored in the Alynivo events table.

This data stays on your own site and is automatically deleted after 90 days. It is also removed when the plugin is uninstalled. If you enable the optional managed AI extension, the widget clearly identifies itself as an AI assistant and links to the site’s WordPress privacy-policy page. The current message, a short conversation window, the language, the title and type of the page, up to 1,200 characters of that page’s visible text, and any configured knowledge and persona context are sent to the disclosed AI provider through Alynivo’s server-side proxy; no provider API keys are ever exposed to the visitor’s browser. The page text is read from the page the visitor is already looking at, is never stored, and is sent only to answer the current question. Without Live Chat the managed service counts messages for your quota but does not store their content. With Live Chat enabled the messages are stored — see the next paragraph. Provider processing and retention are governed by the separately disclosed managed-service terms and subprocessor list.

If you enable Live Chat, conversations are stored so your team can continue and review them. Storage is on a server in Germany, with a default retention of 30 days that you can shorten to 7 or 14 days. Stored data covers the messages themselves, internal notes your team writes, attachments sent in the conversation, and — only if a visitor consents — the title and path of the page they are on. Unsent text is never transmitted. Notifications to your team’s devices contain only a generic notice and opaque identifiers, never message content.

When you deactivate the plugin, a short form asks why. It is entirely optional: nothing is collected in the background, and nothing leaves your site unless you press “Send and deactivate”. “Just deactivate” and the close button switch the plugin off without sending anything, and if JavaScript is unavailable the normal WordPress deactivate link is untouched. If you do send it, an e-mail goes from your own site to kontakt@alynivo.de containing only what you typed — the reason you picked, your optional note and your optional e-mail address — plus your site address, the plugin version and your WordPress version. It is used to fix problems, never for marketing, and the address can be changed with the alynivo_deactivation_feedback_email filter.