BeziWorld Withdrawal for WooCommerce
EU 2023/2673 withdrawal-from-contract flow for WooCommerce. Per-item withdrawals, guest tokens, automatic gateway refunds, holiday-aware deadlines.
5.0
(1 ratings)Will this break my store?
What the WordPress.org registry says about keeping BeziWorld Withdrawal for WooCommerce running.
Tested to 7.0.2
Tested against the WordPress branch in use today.25 days ago
7.4
Your host must be running at least this version.6.4
woocommerce
These must be installed and active first.1
A single maintainer. Worth knowing if the plugin is load-bearing for your store.Maintenance & trust
Scored on how BeziWorld Withdrawal for WooCommerce is looked after — not on how many stores run it.
Maintenance
35 / 35WordPress compatibility
20 / 20Support responsiveness
Not enough dataMerchant satisfaction
10 / 15Listing transparency
10 / 10Ratings
5.0
1 ratingAdd a compliant withdrawal button (“right of withdrawal” / “Widerrufsbutton” / “odstąpienie od umowy”) to your WooCommerce store. BeziWorld Withdrawal for WooCommerce is a free, GPL-licensed plugin that gives EU shops the dedicated, one-click withdrawal-from-contract function required by the EU Modernisation Directive (Directive (EU) 2023/2673, amending the Consumer Rights Directive via Article 11a), in force since 19 June 2026.
The directive requires online shops selling to EU consumers to provide a dedicated, one-click withdrawal function inside the shop interface — separate from any generic returns/RMA page. This plugin delivers that function and the surrounding workflow: item-level partial withdrawals, a durable-medium acknowledgement, automatic refunds, and a tamper-evident audit trail.
This plugin is a technical tool; it does not provide legal advice and does not by itself guarantee legal compliance. Responsibility for meeting the applicable consumer-law obligations remains with the shop operator. How the directive applies depends on your country’s transposition (for example, the dedicated withdrawal-function obligation is in force in Germany, France, Italy and the Netherlands, but had not been transposed in Poland at the time of writing). Consult a qualified lawyer for your jurisdiction.
This plugin is an independent project. It is not affiliated with, endorsed by or sponsored by WooCommerce or Automattic Inc. “WooCommerce” is a trademark of its respective owner and is used here only to describe compatibility.
What this plugin gives you
- A dedicated Withdrawal tab inside WooCommerce’s My Account area
- Item-level partial withdrawals with per-line quantity selection
- Public withdrawal page auto-created on activation — guests enter order number + email to authenticate, no account required
- Single-use guest token automatically embedded in the order confirmation email
- Immediate confirmation email on a durable medium, as required by Article 11(3) CRD
- Configurable withdrawal period (14-60 days, default 14) — increase if you offer an extended return policy
- Deadline calculator that rolls weekends and public holidays forward to the next working day
- Polish public holidays preset for 2026-2028 (extensible to any locale through a filter)
- Refund calculation that respects Article 13(2) CRD: items plus the cheapest standard shipping option you offered
- Automatic refunds through the original payment gateway when supported (Stripe, PayU, Przelewy24, Tpay, Mollie, etc.)
- Admin can override the calculated refund amount (restocking fee, partial damage)
- Configurable rule engine: exclude products, categories, user roles or payment gateways from withdrawal
- Storefront notices on product / cart / checkout / thank-you pages with WYSIWYG-editable text
- Predefined reason picker, configurable from settings
- Customer self-service cancellation while still pending
- Five status emails: four to the customer (confirmation, received, refunded, rejected) plus a merchant notification when a new withdrawal is submitted — each with a visual (WYSIWYG) body editor and all overridable from your theme
- Editable withdrawal-form wording: reword the form heading, labels and hints from the settings screen, with legally compliant defaults pre-filled
- Withdrawal form field manager: choose which optional fields appear (reason, details, phone, IBAN), reorder them, and add your own custom fields — while the statutory item/name/email fields always stay required
- Optional automatic transition of the order status when a withdrawal is submitted
- Full audit trail: IP, user-agent, server-side timestamps in UTC
- Trash / restore / delete for withdrawal records
- CSV export of all withdrawal statements
- WordPress privacy tools integration — exporter and eraser registered by default
- WP-CLI commands:
wp bzww list,wp bzww refund,wp bzww cancel,wp bzww received,wp bzww stats - REST API endpoints under
/wp-json/bzww/v1/for headless and mobile clients - Gutenberg block and Elementor widget alternatives to the shortcode
- WooCommerce HPOS (custom order tables) compatible
- 30+ filters and actions for deep customization (see HOOKS.md in the source repository)
- Verifiable acknowledgement: each confirmation carries a SHA-256 receipt code recomputable from the stored declaration, so the durable-medium record is tamper-evident
- Printable acknowledgement certificate the consumer can save as a PDF with the browser print function
- Always-visible access: a site-wide footer link plus an optional dismissible sticky bar, so the withdrawal function is reachable from every page
- Annex I generator: one-click withdrawal-information (Annex I.A) and model-withdrawal-form (Annex I.B) pages, generated from your store details, plus
[bzww_withdrawal_policy]and[bzww_model_form]shortcodes - Optional two-step confirmation with a read-only review screen (off by default)
- Optional IBAN field for consumers who request a refund to a specific account (never mandatory; validated with the IBAN checksum)
- Compliance readiness panel in settings — an at-a-glance checklist of what is configured for the directive
- Honeypot spam protection and per-IP rate limiting on the public lookup and guest submission
- WCAG 2.1 AA accessibility on the customer-facing forms
Built-in features (no premium upgrade required)
- Item-level partial withdrawals with quantity
- Guest withdrawal flow with email-based lookup
- Automatic refunds via payment gateways
- Weekend & public-holiday aware deadline
- Audit trail with IP & user-agent
- REST API
- WP-CLI
- CSV export
- GDPR exporter/eraser
- Gutenberg block + Elementor widget
Theme overrides
Every customer-facing template can be overridden by your theme. Drop a copy of any file from templates/ into your-theme/beziworld-withdrawal-for-woocommerce/<same-path>.php and the plugin will use your version.
External services
This plugin performs no analytics, telemetry or remote downloads, and phones nothing home. Everything runs inside your WordPress installation.
The single exception is entirely optional and off by default: if you enter a notification Webhook URL in the settings (for Slack, Discord or your own endpoint), the plugin sends a small JSON payload to that URL when a withdrawal is submitted and when it changes status (received, refunded, rejected). The payload contains the event name and the withdrawal and order identifiers (and the order number). No webhook is configured by default and nothing is sent unless you set a URL; the destination is the address you choose.
The plugin covers the technical building blocks: a dedicated withdrawal function, a clearly labelled button, immediate confirmation on a durable medium, item-level selection, and a refund mechanism within 14 days. You still need to update your terms of sale, your privacy policy and the order summary copy. Whether — and exactly how — the dedicated withdrawal-function obligation applies depends on your country’s transposition of Directive (EU) 2023/2673: it is in force in Germany, France, Italy and the Netherlands, while in Poland it had not been transposed at the time of writing (so the function is voluntary there for now). The plugin does not provide legal advice and does not by itself guarantee compliance. Consult a lawyer for the specifics of your jurisdiction.
It depends on your country’s transposition of Directive (EU) 2023/2673 (Article 11a). A dedicated withdrawal function is mandatory in Germany (§356a BGB, with an Abmahnung risk if missing), France, Italy and the Netherlands; in Poland the obligation had not been transposed at the time of writing, so it is voluntary there for now but still strengthens your consumer-law position. The plugin shows a jurisdiction-aware status and never makes a single global “mandatory” claim.
Yes — the 14-day right of withdrawal for distance contracts applies to Polish consumers under existing consumer law, independently of whether the newer dedicated-button obligation has been transposed. The plugin calculates the 14-day deadline (rolling weekends and Polish public holidays forward) and lets the consumer withdraw from the conclusion of the contract; the deadline starts on delivery.
Yes. The statutory notices render on the block cart and block checkout, and the Article 16(m) digital-content consent is captured on the block checkout — not only the classic shortcode checkout. The customer-facing UI adapts to block themes, dark mode and high-contrast settings.
The plugin auto-creates a public page on activation with the [bzww_withdrawal_form] shortcode. Guests visit that page, enter their order number and the email used at checkout. After verification, the plugin issues a single-use token and shows the same withdrawal form a logged-in customer would see. The link is also embedded in the order confirmation email for one-click access.
Yes. The 14-day clock starts after the last parcel is delivered. Because WooCommerce core does not track shipment-level delivery, the plugin uses the order completion timestamp by default and exposes a bzww/order/delivered_at filter so a shipping/tracking plugin can override it.
Per Article 16(m) CRD, sealed digital products and downloadable software are excluded by default. Products flagged as Virtual + Downloadable in WooCommerce are skipped automatically.
Yes. While a statement is in the pending state the customer sees a “Cancel this withdrawal” button on the success page in My Account.
Yes. The plugin declares full HPOS compatibility on activation.
In a private custom post type, bzww_withdrawal. Each statement is one post with meta fields holding order id, items, amount, IP and user-agent.
Use the bzww/eligibility/holidays filter to return an array of Y-m-d strings. The plugin will roll the 14-day deadline forward when it lands on one of those dates.
Yes. WooCommerce → Withdrawal Settings → Withdrawal period (days) — set anywhere between 14 and 60 days. The default is the 14 days mandated by EU law; the minimum cannot go below the statutory 14.
Yes. Each withdrawal detail page has an editable Refund amount input pre-filled with the calculated value. Override it to deduct a restocking fee or to account for the condition of returned goods.
The plugin is built to be extended. The main filters and actions are listed below; all pass the relevant order or withdrawal so you can tailor behaviour without touching plugin files.
Eligibility & deadlines (filters)
bzww/eligibility/excluded_statuses— order statuses excluded from withdrawal.bzww/eligibility/deadline— the computed withdrawal deadline (DateTime).bzww/eligibility/holidays— extra non-working days for weekend/holiday roll-over.bzww/order/delivered_at— override the delivery date the deadline is based on.bzww/rules/order,bzww/rules/item— allow or deny a specific order or line item.bzww/withdrawal/deny_duplicate— whether to block a second statement for the same order.
Refunds (filters)
bzww/refund/deadline_days— statutory reimbursement deadline in days (default 14).bzww/refund/args— arguments passed to the WooCommerce refund.bzww/refund/cheapest_shipping— override the cheapest-delivery amount (Art. 13(2)).
Lifecycle (actions)
bzww/withdrawal/submitted( $withdrawal_id, $request, $order )bzww/withdrawal/cancelled( $withdrawal_id )bzww/withdrawal/status_changed( $withdrawal_id, $previous, $current )bzww/withdrawal/transition_to_{status}( $withdrawal_id, $previous )bzww/refund/before,bzww/refund/after,bzww/refund/failedbzww/plugin/booted( $plugin )
Security, presentation & integration (filters)
bzww/submit/rate_limit,bzww/submit/rate_window,bzww/lookup/rate_limit,bzww/lookup/rate_window— throttling.bzww/request/client_ip— resolved client IP behind proxies.bzww/lookup/resolve_order— custom guest order lookup.bzww/csv/columns,bzww/csv/row— admin CSV export shape.bzww/webhook/payload— outbound webhook body.bzww/templates/theme_directory,bzww/templates/located— template overrides.bzww/placement/html,bzww/placement/tokens,bzww/access/label,bzww/access/url— front-end placement.bzww/checkout/digital_consent_text,bzww/assets/should_enqueue,bzww/model_form/policy_html,bzww/model_form/model_form_html.
A REST endpoint GET /wp-json/bzww/v1/stats (capability manage_woocommerce) and the wp bzww CLI commands are also available for monitoring and automation.
Categories
Plugin details
Tags on WordPress.org
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