CommerceBird – AI Support & Sales Agents, Helpdesk and B2B for WooCommerce
https://youtu.be/avQ08fG9tPw
5.0
(7 ratings)Will this break my store?
What the WordPress.org registry says about keeping CommerceBird – AI Support & Sales Agents, Helpdesk and B2B for WooCommerce running.
Tested to 7.1.3
Tested against the WordPress branch in use today.3 days ago
At least 43.6 releases a year since launch. WordPress.org only lists versions still available for download, so the real number may be higher.8.2
Your host must be running at least this version.7.0
woocommerce, mcp-adapter
These must be installed and active first.1
A single maintainer. Worth knowing if the plugin is load-bearing for your store.Maintenance & trust
Scored on how CommerceBird – AI Support & Sales Agents, Helpdesk and B2B for WooCommerce is looked after — not on how many stores run it.
93
out of 100Maintenance
35 / 35WordPress compatibility
20 / 20Support responsiveness
Not enough dataMerchant satisfaction
12 / 15Listing transparency
7 / 10Ratings
5.0
7 ratingsAI agents that support your shoppers and sell for you
Start the 30-day trial on commercebird.com.
CommerceBird puts two AI agents on your WooCommerce store. A support agent answers questions, looks up orders and hands hard cases to your team as tickets. A sales agent helps shoppers choose, fills their cart and takes B2B quote requests.
Shoppers talk to them in a modern chat widget on your store. You create, train and manage each agent in the CommerceBird app, and this plugin connects them to your store: it shows the right widget on the right page, adds products to the cart, and keeps your tickets in your own WordPress.
One agent for support, one for sales
Each store can have a support agent and a sales agent. Each one has its own:
- name, logo, brand colour and greeting
- suggested questions and chat placeholder
- instructions, so you set its tone and rules
- actions: what it is allowed to do
- knowledge: which of your Q&A entries and store pages it may use
- chat widget, with its own Live switch
You choose where each widget appears: on every page, on shop and product pages, or on My Account and the help pages you pick. When both agents could appear, the sales agent shows on shop pages and the support agent everywhere else. Neither appears on cart or checkout.
Support agent
- Answers product questions with live prices and stock from your store
- Looks up order status safely: only with the order’s billing email, or automatically for signed-in customers
- Answers policy questions from your own Q&A and store pages (returns, shipping, warranty and more)
- Accepts photos from shoppers, for example of a damaged product (up to 3 per message)
- Creates a ticket for your team when it can’t help, or when the shopper asks for a person
Sales agent
- Recommends products and compares them side by side
- Shows product cards with an “Add to cart” button
- Sends ready-made cart and checkout links, so shoppers go straight to paying
- Captures leads (name, email, company and what they’re looking for) and emails them to your sales team
- Takes B2B quote requests: it creates an order with the status “On quote” for you to review and send. The agent never sets prices or discounts.
A helpdesk that lives in your store
Tickets, replies and photos are stored in your own WordPress, so you keep them even if you stop using CommerceBird.
- Answer tickets in the CommerceBird Helpdesk, with the chat transcript, the shopper’s photos, internal notes, status, priority and assignee
- Or answer them in WP admin under CommerceBird › Tickets
- Your store sends every ticket email itself, in your WooCommerce email template and in the shopper’s language
- Customers reply on a private ticket page on your store; signed-in customers also find their tickets under My Account › Support tickets
- Photos are kept private, hidden from the Media Library, and deleted for good when the ticket is solved
- Leads and quote requests from the sales agent are listed under Helpdesk › Leads
Test first, then go live
Try each agent in the Playground before you switch it on. Playground leads are marked “Test”, and quotes there are only previews, so nothing reaches your orders.
Speaks your shoppers’ language
The chat widget comes in English, German, Spanish, French, Dutch and Portuguese and follows your store’s language. The agents answer in the language the shopper writes in.
Costs under control
Agents use your CommerceBird AI credits. Set a daily limit per agent, and built-in rate limits and bot protection keep abuse from eating your credits.
Run your whole WooCommerce business from one place
The agents are part of the CommerceBird platform, which also gives you:
- Multi-store dashboard — manage all your WooCommerce stores from one fast interface
- AI assistant for merchants — create orders, update products and get store analytics and recommendations by chatting, through native WooCommerce MCP
- Frontend AI blocks — Product Review Summary, Dynamic FAQ and Q&A blocks that help shoppers decide faster on the product page
- Certified 2-way integrations — Zoho Inventory, Zoho CRM and Exact Online, kept in sync in real time
- Quotes — create, send and convert quotes from your dashboard, including the ones your sales agent creates
- Purchase orders — create and automate POs from low stock, out of stock or straight from an order; ideal for dropshipping
- Advanced product import — import tens of thousands of products in the background from any CSV format
- Support for popular plugins — WPML, WC Subscriptions, Product Bundles, ACF, PDF Invoices, Sequential Order Numbers and more
B2B features, no other plugin needed
- Works with any WooCommerce site, new or established, B2B or hybrid B2C/B2B
- One product, different prices, discounts and tiered pricing
- Works with all WooCommerce payment and shipping methods
- Access control: set visibility by group, hide prices, categories, brands or the whole website
- Custom fields in the registration form, billing address and checkout
- Extended and dedicated registration forms, with registration approval
- Request a quote, invoice payment and purchase order payment
- Wholesale quick order form and live search
- Different shipping methods, payment methods and minimum order amounts per group
- HPOS compatible
- No coding required
Terms: TOS
Privacy Policy: Privacy Policy
⏩ Use of 3rd Party Services
To provide its features, CommerceBird uses the following services when the feature is enabled:
- CommerceBird (commercebird.com) for the AI agents: when an agent is live, its chat widget is loaded from commercebird.com, and shopper messages are sent to CommerceBird, which stores the conversations, leads and the knowledge you add. Photos are uploaded straight to your store. – TOS and Privacy Policy
- AI model providers, through the Vercel AI Gateway, to generate the agents’ answers and search your knowledge – TOS and Privacy Policy
- Zoho CRM and Inventory API to synchronize Orders, Products and Customers – TOS and Privacy Policy
- Exact Online API to synchronize Orders, Products and Customers – TOS and Privacy Policy
A: The support agent answers product and policy questions, looks up order status and creates tickets for your team. The sales agent recommends and compares products, sends cart and checkout links, captures leads and takes B2B quote requests. You switch each action on or off per agent.
A: One support agent and one sales agent per store. Each has its own settings, knowledge, actions and chat widget.
A: The AI agents and the Helpdesk need a paid CommerceBird plan. The plugin itself, the dashboard and the core Zoho sync work with a free account on commercebird.com. The Exact Online integration needs the Premium plan.
A: Create the agent in the CommerceBird app, open its Deploy page, choose where it should appear and click “Save and send to store”, then switch it Live. No code is needed: this plugin adds the widget to the right pages. Make sure the plugin is up to date.
A: Yes. Show each agent on every page, on shop and product pages, or on My Account and the help pages you pick. The chat never appears on cart or checkout.
A: Only safely. A shopper gets an order’s status only after giving the billing email of that order, or automatically when signed in to their own account.
A: No. Cart links and quotes always use the prices WooCommerce calculates. Quotes are created with the status “On quote” for you to review before sending.
A: In your own WordPress: tickets, replies and photos stay in your store, also if you disconnect CommerceBird. You can answer them in the CommerceBird Helpdesk or in WP admin under CommerceBird › Tickets.
A: Every ticket email links to a private ticket page on your store where they can read the thread and reply. Signed-in customers also see their tickets under My Account › Support tickets.
A: The chat widget is available in English, German, Spanish, French, Dutch and Portuguese and follows your store’s language. The agents answer in the shopper’s language, and ticket emails go out in the language the shopper chatted in.
A: They use the AI credits of your CommerceBird account. Set a daily limit per agent to keep costs predictable.
A: Yes. Every agent has a Playground. Leads from the Playground are marked “Test” and quotes there are only previews.
A: Yes. Your products, orders and customers stay in WooCommerce: the app works through the WooCommerce API. Tickets and photos are stored in your own store. To run the agents, CommerceBird stores the chat conversations, leads and the knowledge you add.
A: Simple, Variable, Bundles, Simple Subscription & Variable Subscription.
A: Yes, this plugin has no compatibility issues with WPML.
A: Yes! You can even create a PO from an order or from a list of low-stock and out-of-stock products.
A: Zoho CRM, Zoho Inventory and Exact Online. The core Zoho sync works on the Free plan; the advanced integration features need the Premium plan. Please check the Pricing for more info.
A: Yes, all our integrations support guest orders.
A: Please visit the Support site to read the docs and open a support ticket. For plugin-specific issues, please open an issue here on wordpress.org.
Categories
Plugin details
Tags on WordPress.org
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