ILACHAT – AI Chatbot & Live Chat

ILACHAT is a powerful AI chatbot and live chat plugin for WordPress and WooCommerce. It provides 24/7 automated support, increases sales with product recommendations, tracks WooCommerce orders in real time, and captures leads directly from your website.

With ILACHAT, you deliver personalized conversations around the clock, improving response times and boosting customer satisfaction. By leveraging real-time customer and order data, the chatbot delivers accurate, timely, and context-aware answers. This combination streamlines your support operations, increases engagement, builds loyalty, and drives conversions.

Store-focused chatbots act as virtual sales consultants, guiding shoppers through product selections, offering personalized recommendations, assisting with order tracking, and strengthening customer retention.

Benefits of ILACHAT:

• Provide 24/7 customer support without the need for additional staff.
• Engage users instantly with personalized, context-aware conversations.
• Drive sales by guiding users through the purchasing journey with tailored product suggestions.
• Reduce operational costs through efficient automation.
• Improve response accuracy with real-time WooCommerce data integration.
• Capture leads directly through the chat widget to grow your customer base.
• Enable seamless handoff to human operators when needed.
• Support multiple languages for global audiences.
• Customize chatbot interactions to align with your brand and customer needs.
• Gain actionable insights with interaction analytics to optimize performance.

Need more customization or tailored integrations? Contact us at https://ila.chat/contact/, our team can guide and implement advanced solutions for you.

Features:

• AI-powered chatbot delivering 24/7 automated support.
• Live chat functionality to engage visitors and boost conversions.
• Automatic synchronization of posts, pages, and custom post types with the ILACHAT knowledge base, ensuring up-to-date content without impacting site speed.
• Auto-inserted chat widget on your website with no coding required.
• Fully multilingual support: accepts all input languages and responds in your preferred business language.
• Customizable widget design, including colors and styles to match your branding.
• Lead capture capabilities: collect user details (name, email, phone) directly from the widget.
• Human operator support: manually respond to conversations from the ILACHAT panel when needed.
• Rich media messaging: send and receive images, voice notes, and emojis through the widget.
• Interaction analytics providing valuable insights for continuous optimization.

For WooCommerce-specific features, see the dedicated section below.

WooCommerce Integration

• Automatically synchronize WooCommerce products with ILACHAT for enhanced sales guidance and personalized product recommendations.
• Provide real-time order tracking with instant access to WooCommerce order data, customizable authentication methods (email, phone, or both), and full control over shared information.
• Add special chatbot notes on each order, allowing businesses to include custom data for bot usage and reference.

Explore all features and view pricing at https://ila.chat/pricing/.
For documentation and updates, visit the ILACHAT official site.

External services

This plugin relies on the ILACHAT cloud service (main site https://ila.chat and API at https://app.ila.chat) to operate the chatbot, live chat, and data syncing. Service terms: https://ila.chat/terms-of-use/. Privacy policy: https://ila.chat/privacy-policy/.

• Account connection and widget: When you connect the plugin, your site URL and the ILACHAT token are sent to validate the account. The chat widget script is loaded from ila.chat and app.ila.chat, and chat messages plus any files or text entered in the widget are sent to ILACHAT to generate replies.
• Content sync: When enabled, posts, pages, and custom post types send their title, author display name, featured image URL, permalink, excerpt, categories/tags, and cleaned body text to ILACHAT whenever content is created or updated. Deleting content sends a delete flag so it is removed from your ILACHAT knowledge base.
• WooCommerce products (optional): If enabled, product data (name, short/long description, category names, attributes, price with currency, availability, image URLs, variations, and priority) is sent to ILACHAT to power product recommendations. Out-of-stock items are only synced if you enable that option.
• WooCommerce order tracking (optional): If enabled, the plugin shares a secret link with ILACHAT so it can call back to your site for order details when a user asks. Returned data can include order totals/status, billing/shipping contact details, items, customer-visible notes, and any special notes you add, limited by the settings you choose (you can require phone/email checks).
• Lead collection (optional): If enabled, the widget pre-fills the logged-in user’s name, email, and phone so they are sent to ILACHAT together with the conversation.
• Control and disconnection: You can disable lead collection, product/category sync, and order tracking from the settings pages, hide the widget entirely, or disconnect the plugin. Disconnecting removes the stored token and stops further calls from the plugin to ILACHAT.

License

This plugin is licensed under the GNU General Public License v3.
For more details, visit https://www.gnu.org/licenses/gpl-3.0.html.