Ochatbot – AI Chatbot for eCommerce & Support
Increase eCommerce sales and leads with Ochatbot - a free AI Chatbot.
5.0
(7 ratings)Will this break my store?
What the WordPress.org registry says about keeping Ochatbot – AI Chatbot for eCommerce & Support running.
Tested to 7.0.2
Tested against the WordPress branch in use today.2 days ago
At least 5.1 releases a year since launch. WordPress.org only lists versions still available for download, so the real number may be higher.7.0
Your host must be running at least this version.4.7
1
A single maintainer. Worth knowing if the plugin is load-bearing for your store.Maintenance & trust
Scored on how Ochatbot – AI Chatbot for eCommerce & Support is looked after — not on how many stores run it.
93
out of 100Maintenance
35 / 35WordPress compatibility
20 / 20Support responsiveness
Not enough dataMerchant satisfaction
12 / 15Listing transparency
7 / 10Ratings
5.0
7 ratingsWhat is Ochatbot?
Ochatbot is an AI chatbot that can be used as an eCommerce chatbot, Support chatbot, and a LeadBot. Created in 2017, Ochatbot’s unique technology uses generative AI similar to ChatGPT and Scripted Natural Language Processing (NLP) AI to generate human-like textual conversations that focus on customer service, support, and engagement.
Easy Setup
No coding is required! Simply install the Ochatbot plugin, then Ochatbot crawls your WordPress site content and imports WooCommerce data directly into Ochatbot’s generative AI brain. You now have a working chatbot that can answer support and or product questions and for eCommerce applications can recommend products.
Fine-tune your visitor’s experiences with tailored responses for common customer questions, product inquiries, personalized recommendations, promotional offerings, lead generation, custom product finder, optional live chat, surveys, and more.
When Customers Engage with Ochatbot:
20% to 40% increase in revenue
By quickly overcoming customer buying obstacles and assisting them to the right product your Woocommerce store will see a lift in sales and average order value when shoppers engage with Ochatbot.
eCommerce features include:
- Abandoned cart recovery
- Product upsells and cross-sells
- Feature product images, videos, and text
- Add-to-cart shopping directly from the chatbot window.
5%-35% lift in Average Order Value (AOV)
Ochatbot recommends products to purchase upselling and cross-selling. This increases the average order value of a purchase
25%-45% reduction in customer support tickets.
Help customers immediately with 24/7 customer support, reducing support times and building customer satisfaction. Ochatbot sources its answers from your website content, FAQs, and other documents such as customer support training documents. Create question-and-answer sessions to narrow down a specific question to provide the right answer.
Ochatbot handles the #1 eCommerce question, “Where’s my order?” and other repetitive queries with ease, freeing up valuable time for your support team to focus on customers who require more personalized assistance.
We Guarantee a Positive ROI or We Work for Free
That’s right! We are so confident that Ochatbot will increase your sales, AOV, and reduce your support tickets that we provide a Guarantee with our Pro and Enterprise plans. Learn More
HOW DOES OCHATBOT WORK?
Ochatbot’s AI uses Ometrics’ proprietary Scripted NLP AI and Generative AI to create natural-sounding answers to user questions. The AI first engages the customers with questions to determine the best way to respond. This can often be broken down into these use cases:
User wants…
- to look for an exact product
- to look for a product for a particular use
- to ask additional questions to determine the best product fit
- to look for customer support or service
- to look for order status and tracking.
- to inquire about something that needs legally accurate responses, such as FDA-approved products, medical questions, warranties, etc.
- to switch to live chat. If a support person is not available, Ochatbot sends in a ticket.
- receive a quote and go through qualifying questions. Ochatbot then sends the lead as an email or to the ticketing system.
After the Engagement question is defined, the AI will either respond with a scripted or generative response. The generative response is only from the data gathered from the site and the documents provided.
Each week a report is sent to you with the top KPIs such as:
- Page Engagement: See what pages receive the most chatbot inquiries, so you can improve page conversion rate.
- Top Button Clicks: Gain additional insights about customer interests by tracking their button clicks within Ochatbot.
- Total number of sales generated by Ochatbot, number of support tickets, and more.
FEATURES
Generative AI
Ometrics proprietary generative AI technology creates unique and relevant responses to user inquiries. When installed it instantly ingests all the content and product data on your site so customers can ask questions and get answers. Similar to ChatGPT, Ometrics’ proprietary generative AI technology is designed for website visitors asking questions about your business.
Scripted NLP AI
Create AI intents and simple rule-based conversational flows using Ochatbot’s Scripted Natural Language Processing AI. Our intuitive drag-and-drop interface allows you to visually create predetermined responses that are non-changeable and legally accurate. Additionally, this scripted, intent-based system allows you to direct users toward specific products and services, as well as build qualifying lead forms and surveys.
Awesome Support
We are not satisfied unless you are. So don’t hesitate to contact us for questions.
Abandoned Cart
Alert customers of abandoned items in the cart and incomplete checkouts.
Order Status
Answer customers’ #1 question: “Where’s my order?” with order status and tracking.
Ochatbot Requires No Programming
Ochatbot’s easy, no-code setup allows the AI to learn everything it needs upon installation.
Natural Language Processing
Ometrics’ unique NLP AI allows for natural topic switching amongst predetermined responses. Seamlessly switch from Scripted NLP AI to Generative AI to control the response you need.
Ochatbot Reporting Provides Marketing Insights
Identify key obstacles that are getting in the way of your customers making a purchase. From site bugs and confusing purchase processes to shopping behavior metrics and more.
The Ochatbot Engagement Question Module
Ochatbot allows you to create any type of branching conversation you may have with your customers to answer their questions and get around sales obstacles to purchase quickly.
Page Targeting
Engage visitors with the right questions at the right time in their sales journey.
Connect Your Apps and Automate Workflows
Connect to 1000s of CRM and email systems with a Zapier connection.
9 Bonus Engagement Tools
Live Chat, LeadBot, Exit Popups, Mobile Banners, Lead & Offer Sliders, and more.
Pro and Enterprise Plans are Guaranteed
Let us take care of everything for you with our Pro plan. We build, customize, and maintain your AI chatbot. We’re so confident in Ochatbot that we Guarantee a positive ROI or we work for free.
Usage
- If you already have an account at Ometrics, just activate the plugin, connect to your Ometrics account on the
Settings > Ochatbot - AI Chatbot for eCommerce & Supportpage, and your Ochatbot will appear on your site. - You can create your free account at Ometrics.com.
- Create your Ochatbot and adjust your configuration at Ometrics.com.
Everyone gets to try all the Ochatbot features during the trial period, with no credit card required! We have a FREE plan for our LeadBot, LiveChat and other tools.
The Scripted NLP AI and Generative AI plans have a monthly fee, please visit the
Pricing page for more details.
Yes! Sign up for free – no credit card required! Many of the tools such as Live Chat and LeadBot are free. The AI chatbot has a trial period.
Our clients see a 20% – 40% lift in revenue and a 5% to 35% lift in AOV when customers engage with Ochatbot.
We see a reduction of 25% to 45% in support tickets. However, depending on your support ticket load, this usually does not mean the elimination of support personnel. Rather the support personnel are now answering the most important and complex questions. This leads to faster response times and increases customer satisfaction and happiness. It also provides time for customer support to upsell clients.
Yes! You can start getting leads in 60 seconds!
LeadBots are pre-built lead generation chatbots designed for over 80 specific industries. They not only gather lead information but assist in qualification and appointment setting. Benefits are:
- 5% to 15% conversion rate and higher depending on the lead offer
- Qualified leads so you don’t spend your time on customers that won’t close
- Easy setup with customization
Ochatbot uses Ometrics’ proprietary AI with Scripted NLP AI and Generative AI. It does not use Open AI’s ChatGPT. Ometrics AI is faster with tailored website and eCommerce features, heightened security, and no hallucinations.
We can build it for you! Our Pro Plan includes chatbot consulting, allowing you to focus on your business and not learn another technology. We will build and take care of the daily AI training of your chatbot. Let’s discuss your application and determine the best solution for your business.
Yes! Images, emojis and videos are supported in all versions.
You can set the amount of time for a cart to be considered abandoned (we recommend 12 hours). When a customer returns to your site, Ochatbot will notify them that they still have items in their cart and encourage them to checkout.
If you have Upsell or Cross-Sell products configured in WooCommerce, they will be automatically imported to your Ochatbot. Then, when someone adds a product to their cart the chatbot will suggest those other items to the customer. It is also possible to manually create upsells and cross-sells within Ochatbot if you do not have it set up in WooCommerce.
Yes! Ochatbot can query your WooCommerce order history and show the customer their order status and tracking information.
Categories
Plugin details
Tags on WordPress.org
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