Live Chat & AI Chatbot – onWebChat
Live chat + 24/7 AI chatbot that auto-syncs your WooCommerce products and answers "where is my order?" with live data. Works on any WP site.
4.7
(24 ratings)Will this break my store?
What the WordPress.org registry says about keeping Live Chat & AI Chatbot – onWebChat running.
Tested to 7.0.2
Tested against the WordPress branch in use today.20 days ago
At least 4.0 releases a year since launch. WordPress.org only lists versions still available for download, so the real number may be higher.5.4
Your host must be running at least this version.4.7
1
A single maintainer. Worth knowing if the plugin is load-bearing for your store.Maintenance & trust
Scored on how Live Chat & AI Chatbot – onWebChat is looked after — not on how many stores run it.
97
out of 100Maintenance
35 / 35WordPress compatibility
20 / 20Support responsiveness
Not enough dataMerchant satisfaction
12 / 15Listing transparency
10 / 10Ratings
4.7
24 ratingsThe Live Chat + AI Chatbot That Actually Knows Your Store
Most chatbots give generic answers. onWebChat plugs straight into your WooCommerce store, learns your entire product catalog automatically, and answers real order status questions with live data. The result: a chat widget that works like a trained sales and support agent, 24 hours a day, even while you sleep.
And if you don’t run a store? onWebChat is a full-featured live chat for any WordPress site: services, agencies, blogs, SaaS. Real-time visitor monitoring, chat triggers, mobile apps, the works.
🎁 Start Free: Sign up today and get a 1-month free trial of the Pro AI Plan plus 50 free AI bot credits. No credit card required. See all plans →
🛒 Your Products, Synced Automatically
Enable product sync once, and your AI chatbot learns your whole catalog: names, descriptions, prices, stock status, brands, sizes, colors and other attributes.
- Zero maintenance: products sync the moment you add, edit or delete them
- Real-time stock sync: the AI never recommends something that’s out of stock
- Built for big stores: pick which categories to sync, up to 15,000 products
- Accurate answers with links: “Do you have this in blue?” gets a real answer and a direct link to the product page
No manual training. No copy-paste. No CSV uploads.
📦 “Where Is My Order?” Answered Instantly (New)
This is the feature your support inbox has been waiting for. When a shopper asks about their order, the AI chatbot replies in seconds with live WooCommerce data: current status, shipping method, and the order timeline with tracking updates.
Even better: signed-in customers don’t need to type an order number at all. The plugin securely confirms who they are, and the chatbot simply lists their recent orders and answers.
- Fewer repetitive “where is my package?” tickets for your team
- Instant, accurate answers for customers, at 3 PM or 3 AM
- Identity is verified securely before any order detail is shared
💬 Live Chat That Turns Visitors into Customers
The AI handles the routine questions. You close the sales.
- Real-time visitor monitoring: see who is on your site, which page they are reading, and where they are from
- Chat triggers: automatically invite hesitating visitors to chat, at exactly the right moment
- Typing preview: see what visitors are typing before they hit send, and prepare your answer
- Mobile apps: answer chats from anywhere with the iOS and Android apps
Key Features
- AI Order Status Lookup: live WooCommerce order status, shipping method and history in chat. Signed-in shoppers need no order number.
- Automatic Product Sync: the AI learns your catalog (name, price, stock, brand, attributes) and stays current on every add, edit or delete.
- Category Sync for Large Catalogs: choose which categories to sync, up to 15,000 products.
- Real-Time Stock Sync: stock changes reach the AI immediately.
- AI Chatbot, 24/7: instant automated answers in any language, even with typos.
- Customizable Chat Widget: match your brand’s colors, text, and style.
- Live Visitor Monitoring: real-time activity tracking with geolocation.
- Chat Triggers: proactively start conversations based on visitor behavior.
- Department Routing: send chats to the right team or agent automatically.
- AI Text Correction: fix grammar and improve replies on the fly.
- Typing Preview: see visitor messages as they are typed.
- Chat Ratings: collect instant customer feedback after every chat.
- Agent Transfers: hand off live conversations between agents seamlessly.
- Offline Email Form: capture messages and leads when your team is away.
- Mobile Apps: iOS and Android apps for support on the go.
- Analytics & Reporting: track chat volume, response times, and satisfaction.
- File Sharing: exchange files with visitors right in the chat.
- GDPR Compliant: SSL-secured and privacy-ready.
What Your Customers Get
- Instant answers about products, stock and orders: no waiting, no frustration
- Live order tracking right inside the chat, day or night
- AI that understands their language, typos included
- A human agent one click away when they need one
Live in Under 60 Seconds
- Install the onWebChat plugin
- Create your free account
- Connect your account in the plugin settings
- Your chat widget is live, no coding required
Run WooCommerce? Flip on product sync in the settings and your AI chatbot knows your store within minutes.
Note: If you have trouble connecting via email/password (e.g. due to a firewall), you can use your Chat ID from the onWebChat Dashboard instead.
Questions? Chat with our team on onwebchat.com, we use onWebChat ourselves, of course.
Yes! No credit card is required. Our Free Plan includes almost all core features and is a great fit for most small businesses. New accounts also receive a 1-month free trial of the Pro AI Plan and 50 AI bot credits to test the full AI chatbot experience.
Yes. With WooCommerce connected, the AI chatbot answers order status questions in real time using live order data: current status, shipping method and the order timeline. Signed-in customers do not even need to type an order number, the plugin securely confirms their identity and the chatbot lists their recent orders automatically. This cuts down on repetitive “where is my package?” support tickets.
Enable automatic product sync in the onWebChat settings, and your AI chatbot learns your product catalog: names, descriptions, prices, stock, brands, attributes and links. Products sync automatically when added, updated, or deleted, and you can run a bulk sync for existing products at any time. Stores with large catalogs can choose which categories to sync, up to 15,000 products.
No. onWebChat is a complete live chat and AI chatbot for any WordPress site. The product sync and order lookup features are a bonus for WooCommerce stores; everything else (live chat, AI chatbot with your own training data, visitor monitoring, triggers, mobile apps) works everywhere.
Yes. All communication between your site and onWebChat is secured with HMAC-SHA256 authentication and a unique secret key, on top of SSL encryption. Product sync transmits only catalog data (name, description, URL, price, stock status, brand, attributes). Order details are never stored on our servers: they are fetched live, only when a customer asks, and only after the customer’s identity or order number has been verified.
You provide training data in the form of questions and answers, and WooCommerce stores can add their product catalog automatically via sync. The AI chatbot uses this knowledge to answer visitor questions instantly, in any language, even with spelling mistakes. You receive 50 free bot credits on signup to get started.
Everything in the Free Plan, plus: AI chatbot, AI tools, unlimited chat history, operating hours and white-label (remove the onWebChat branding).
After your free 50 credits, AI chatbot access requires the Pro AI Plan. Bot credits start at $6 for 200 chat sessions, with volume discounts available.
Yes. The AI chatbot can understand and respond in your visitor’s language, regardless of the language your training data is written in. It also handles typos and informal phrasing naturally.
Yes. You can control exactly which pages show the live chat widget from within the onWebChat plugin settings. You can also show the widget only to signed-in users.
Yes: simply deselect “Use Offline Form” in your dashboard to hide the widget when no agents are available.
Yes. The Pro AI Plan lets you remove the onWebChat logo from the chat widget.
Yes. The real-time monitoring dashboard shows who is on your site, their location, what pages they’ve visited, and more, so you can proactively start conversations at the right moment.
Yes. Active conversations can be transferred to any available agent at any time.
Yes. Use automated chat Triggers based on visitor behavior, or manually invite any visitor from the monitoring dashboard.
All chat data is encrypted with SSL. Store integrations use HMAC-SHA256 authentication. onWebChat is fully GDPR compliant.
The dashboard supports English, Swedish, German, French, Italian, Spanish, Portuguese, Slovenian, Greek, and Turkish. The chat widget text can be fully customized in any language.
If your connection is blocked (for example, by a firewall or server restriction), use your Chat ID instead. You can find it in the onWebChat Dashboard or in your registration email.
Plugin details
Tags on WordPress.org
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