AI Chatbot for WooCommerce & Live Chat – onWebChat
AI chatbot that learns your WooCommerce products, shows them as photo cards in the chat and tracks orders live. Human live chat included.
4.7
(24 ratings)Will this break my store?
What the WordPress.org registry says about keeping AI Chatbot for WooCommerce & Live Chat – onWebChat running.
Tested to 7.1.2
Tested against the WordPress branch in use today.1 month ago
At least 4.3 releases a year since launch. WordPress.org only lists versions still available for download, so the real number may be higher.5.4
Your host must be running at least this version.4.7
1
A single maintainer. Worth knowing if the plugin is load-bearing for your store.Maintenance & trust
Scored on how AI Chatbot for WooCommerce & Live Chat – onWebChat is looked after — not on how many stores run it.
97
out of 100Maintenance
35 / 35WordPress compatibility
20 / 20Support responsiveness
Not enough dataMerchant satisfaction
12 / 15Listing transparency
10 / 10Ratings
4.7
24 ratingsAn AI chatbot that knows your products, shows them with photos and answers “where is my order?” 24/7
onWebChat adds an AI chatbot to your WordPress site that sells and supports while you sleep. Connect WooCommerce and the chatbot learns your whole catalog on its own. When a shopper asks “do you have wireless headphones under 150?”, it answers with the right products, their prices and stock, and shows them as product cards with photos right in the chat, each one a click away from the product page. Ask about an order and it replies with the live status and tracking notes from WooCommerce.
No store? The same chatbot learns from your website pages, files and your own questions and answers, so agencies, service businesses, hotels and SaaS sites get instant answers too. And when a visitor wants a person, a human live chat with mobile apps is one click away.
🎁 Start free: every new account gets a 14-day free trial of the AI agent with 50 AI credits, no credit card required. The live chat stays free forever. See plans →
🖼️ Product Cards with Photos in the Chat (New)
Recommendations that look like a shop, not a wall of text. When the AI chatbot suggests products from your catalog, the chat shows them as a strip of cards with the product photo, name, short description and price. Shoppers tap a card and land on the product page. Out of stock items are shown greyed out, so nobody is sent to a product they cannot buy.
- Photos come from your WooCommerce product images, no extra upload
- Cards update on their own when you change a photo, a price or the stock
- Works on desktop and mobile, in the same chat widget
🛒 Your WooCommerce Catalog, Learned Automatically
Press Sync once and the AI chatbot learns every product: names, descriptions, prices, sale prices, stock, brands, categories, tags and attributes such as size or color.
- Zero maintenance: every product you add, edit or delete syncs on its own
- Real-time stock and prices: the chatbot never recommends what is sold out, and quotes the price the shopper sees, tax included
- Built for big stores: pick which categories to sync, up to 15,000 products
- Real answers with real links: “Do you have this in blue?” gets the matching products and their links, not a generic reply
- Browse the whole catalog: the chatbot can list products by category, price range and availability, with a “see all matching products” link to your shop
No manual training. No copy-paste. No CSV uploads.
📦 “Where Is My Order?” Answered Instantly
The question that fills every support inbox, answered in seconds. When a shopper asks about their order, the AI chatbot replies with live WooCommerce data: current status, shipping method and the order notes with tracking updates.
Signed-in customers do not even type an order number. The plugin confirms who they are and the chatbot lists their recent orders. Guests give the order number and the email of the order, nothing else.
- Fewer repetitive “where is my package?” tickets
- Correct answers at 3 PM or 3 AM, in the shopper’s language
- Identity or order ownership is verified before any order detail is shown
🤖 An AI Chatbot That Sets Itself Up
Give it your website address and the chatbot reads your pages and prepares its own training data in about two minutes. Add files, product feeds or your own questions and answers whenever you like.
- Any language, typos included: answers in the visitor’s language whatever language your content is in
- Answers only from your data: no made-up prices, policies or promises
- Lead capture: asks for the visitor’s name and email when it makes sense and saves the lead
- Handover to a human: when the chatbot is unsure, it offers a live agent and alerts you
- AI Analytics: a weekly report of what visitors asked, what the chatbot could not answer, and what to fix
💬 Live Chat for the Moments That Need a Person
The chatbot handles the routine questions. You close the sales.
- Real-time visitor monitoring: see who is on your site, which page they read and where they are from
- Chat triggers: invite hesitating visitors to chat at the right moment, including when they are about to leave
- Typing preview: see what visitors type before they hit send
- Chat translation: talk to visitors in any language, messages are translated both ways
- Mobile apps: answer from anywhere with the iOS and Android apps
Key Features
- AI Chatbot 24/7: instant answers from your website, files and product catalog, in any language
- Product Cards with Photos: recommended products shown as cards with image, name and price, linked to your shop
- Automatic WooCommerce Product Sync: names, descriptions, prices, stock, brands, categories and attributes, kept current on every change
- Category Sync for Large Catalogs: choose which categories to sync, up to 15,000 products
- Real-Time Stock and Price Sync: sale prices and stock changes reach the chatbot at once
- AI Order Status Lookup: live order status, shipping method and tracking notes in the chat; signed-in shoppers need no order number
- Two-Minute Setup: the chatbot trains itself from your website
- AI Lead Capture: collects name and email in the conversation
- Handover to Agents: the chatbot passes the chat to a person when needed
- AI Analytics: weekly report on questions, gaps and fixes
- Live Chat with Visitor Monitoring: real-time activity with geolocation
- Chat Triggers: timed, page-based and exit-intent invitations
- Chat Translation: both directions, in real time
- AI Assist for Agents: fix grammar, refine a reply or draft one from the chatbot’s knowledge
- Customizable Chat Widget: your colors, texts, avatar and position; show it on selected pages or to signed-in users only
- Department Routing and Agent Transfers
- Offline Email Form for when nobody is online
- File Sharing, Chat Ratings, Typing Preview
- Mobile Apps: iOS and Android
- Webhooks and JavaScript API for your own integrations
- GDPR Compliant: SSL-secured, EU AI Act transparency badge on the widget
What Your Shoppers Get
- Product suggestions with photos and prices, ready to click
- Live order tracking inside the chat, day or night
- Answers in their own language, typos and all
- A human agent one click away when they want one
Live in Under 60 Seconds
- Install the onWebChat plugin
- Create your free account
- Connect your account in the plugin settings
- Your chat widget is live, no coding required
Run WooCommerce? Open the “Products & Orders” tab, press Sync, and your AI chatbot knows your store within minutes, product photos included.
Note: If you have trouble connecting via email/password (e.g. due to a firewall), you can use your Chat ID from the onWebChat Dashboard instead.
Questions? Chat with our AI or our team on onwebchat.com, we use onWebChat ourselves, of course.
Yes. Signing up is free and no credit card is required. The Free plan includes live chat with unlimited chats, triggers, visitor monitoring and the mobile apps. New accounts also get a 14-day free trial of the AI agent plan with 50 AI credits, so you can test the full AI chatbot, product cards and order lookup on your own store.
Yes. When the chatbot recommends products from your synced WooCommerce catalog, the chat shows them as cards with the product photo, name, a short description and the price, each linked to the product page. The photos are your WooCommerce product images, sent by the plugin during sync. Update to version 3.10.0 or later and run a sync once so your existing products get their photo.
Open the “Products & Orders” tab of the plugin settings and press Sync. The AI chatbot learns your product catalog: names, descriptions, prices, stock, brands, categories, attributes, links and photos. From then on products sync automatically when added, updated or deleted, and you can run a full sync again at any time. Stores with large catalogs choose which categories to sync, up to 15,000 products.
Yes. With WooCommerce connected, the AI chatbot answers order status questions in real time using live order data: current status, shipping method and the order notes with tracking updates. Signed-in customers do not even need to type an order number, the plugin securely confirms their identity and the chatbot lists their recent orders. Guests give the order number and the email of the order.
No. onWebChat is a complete AI chatbot and live chat for any WordPress site. The chatbot learns from your website pages, uploaded files and your own questions and answers. Product sync, product cards and order lookup are a bonus for WooCommerce stores.
Give it your website address and it reads your pages, writes its own training data and is ready to test in about two minutes. You review what it learned, add files or answers, and switch it on. You can test it for free before it goes live.
Yes. The AI chatbot understands and answers in the visitor’s language, whatever language your training data or products are written in. It handles typos and informal phrasing naturally.
No. It answers only from your training data and product catalog. When it does not know, it says so and can offer a live agent instead, and it alerts you so you can add the missing information.
The AI agent plan includes 200 AI conversations per month plus one Pro seat. It is available on its own or as an add-on to the Pro live chat plan. One AI credit covers one whole conversation, no matter how many messages it has, and you can buy more credits at any time. Current prices are on the pricing page.
Yes. All communication between your site and onWebChat is secured with HMAC-SHA256 authentication and a unique secret key, on top of SSL encryption. Product sync transmits only catalog data (name, description, URL, price, stock status, brand, attributes, image URL). Order details are never stored on our servers: they are fetched live, only when a customer asks, and only after the customer’s identity or order number has been verified.
Yes. You control exactly which pages show the chat widget from the plugin settings. You can also show the widget only to signed-in users.
Yes: deselect “Use Offline Form” in your dashboard to hide the widget when no agent and no chatbot is available.
Yes. Paid plans let you remove the onWebChat logo from the chat widget.
Yes. The real-time monitoring dashboard shows who is on your site, their location, the pages they visited and more, so you can start a conversation at the right moment.
Yes. Active conversations can be transferred to any available agent, or handed from the chatbot to an agent, at any time.
Yes. Use automated chat triggers based on time on page, pages visited or exit intent, or invite any visitor manually from the monitoring dashboard.
All chat data is encrypted with SSL. Store integrations use HMAC-SHA256 authentication. onWebChat is fully GDPR compliant and the widget carries the EU AI Act “AI” badge while the chatbot is talking.
The dashboard supports English, Swedish, German, French, Italian, Spanish, Portuguese, Slovenian, Greek and Turkish. The chat widget texts can be fully customized in any language.
If your connection is blocked (for example, by a firewall or server restriction), use your Chat ID instead. You can find it in the onWebChat Dashboard or in your registration email.
Plugin details
Tags on WordPress.org
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