Purchase Contract Withdrawal Button for WooCommerce

Purchase Contract Withdrawal Button for WooCommerce adds a clearly-labeled “Withdraw from purchase contract” button to each customer’s order detail page in WooCommerce My Account. It implements the two-step submission process required by EU consumer law: the customer clicks the button, reviews their order details, optionally provides a refund bank account and reason, and then explicitly confirms.

After submission:

• The order is moved to a configurable status (default: On hold)
• A note is added to the order with the customer’s reason and refund account
• The customer receives a confirmation email
• The store administrator receives a notification email with all submission details

Both emails are registered as standard WooCommerce email classes and can be customized in WooCommerce → Settings → Emails.

Legal context

This plugin is designed to help merchants comply with EU Directive 2023/2673, which requires online merchants to provide consumers with a direct online function to withdraw from a contract — the same way they could enter into it. In the Czech Republic, this obligation enters into force on 19 June 2026 under § 1830a of the Civil Code (the so-called “button amendment 2.0”). Similar transposition is required across all EU member states.

The plugin is not legal advice. Merchants remain responsible for ensuring their full implementation (including terms and conditions, refund processing, and goods return) complies with applicable law.

Features

• Two-step submission — button click → form with details → explicit confirmation
• Guest shortcode — optional [pcwb_withdrawal_form] for non-logged-in customers (order number + billing email lookup, rate-limited)
• Configurable cooling-off period — default 14 days, adjustable per store
• Date of delivery meta box — admin can record when the goods were received; the cooling-off period then runs from that date (legally correct under EU law)
• Configurable eligible statuses — choose which order statuses show the button
• Configurable post-submission status — typically On hold or Processing
• WooCommerce email integration — customer + admin emails as native WC_Email classes
• Admin overview — dedicated “Withdrawals” screen under WooCommerce: filter by pending/resolved, search, date range, CSV export, per-row and bulk “Mark as resolved”, and per-row and bulk delete of a withdrawal record (removes the withdrawal data from the order without deleting the order itself)
• Order actions — admins can submit a withdrawal on behalf of the customer (e.g. phone request) and mark requests resolved from the order edit screen
• Translatable — full text domain, .pot included, all 24 official EU languages bundled (Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish, Swedish)
• Theme-overridable templates — copy templates/withdrawal-form.php or templates/guest-lookup.php into your theme to customize
• HPOS-compatible — works with WooCommerce’s High-Performance Order Storage

Filters and actions

• pcwb_eligible_statuses — array of statuses where the button is shown
• pcwb_period_days — cooling-off period override
• pcwb_period_reference_date ($date, $order) — override the cooling-off reference date
• pcwb_new_status — order status applied after submission
• pcwb_admin_recipient — admin email recipient override
• pcwb_after_submit ($order, $reason, $account, $source) — fires after a successful submission (source = customer|guest|admin)
• pcwb_after_resolve ($order, $resolved_by_user_id) — fires when an admin marks a withdrawal resolved
• pcwb_after_delete ($order) — fires after an admin removes a withdrawal record from an order