Sulado Odstúpenie a reklamácie for WooCommerce
Slovak-law online contract withdrawal (§ 20a, required from 19 June 2026) and warranty claims for WooCommerce. PDF protocols, GDPR, HPOS.
Will this break my store?
What the WordPress.org registry says about keeping Sulado Odstúpenie a reklamácie for WooCommerce running.
Tested to 7.0.2
Tested against the WordPress branch in use today.1 month ago
7.4
Your host must be running at least this version.6.2
woocommerce
These must be installed and active first.1
A single maintainer. Worth knowing if the plugin is load-bearing for your store.Maintenance & trust
Scored on how Sulado Odstúpenie a reklamácie for WooCommerce is looked after — not on how many stores run it.
Maintenance
35 / 35WordPress compatibility
20 / 20Support responsiveness
Not enough dataMerchant satisfaction
Not enough dataListing transparency
10 / 10Ratings
No one has rated this plugin on WordPress.org yet. That is a statement about the ratings page, not about the plugin — plenty of well-kept plugins never collect them.
From 19 June 2026, Slovak e-shops must offer consumers an online way to withdraw from a contract (§ 20a of Act No. 108/2024 Coll. on consumer protection). This plugin adds that statutory function to your WooCommerce store in one click — and handles the second everyday consumer-rights flow as well: online warranty claims (reklamácie) under the defect-liability rules of the Civil Code (Act No. 40/1964 Coll.), with the claim handled per Act No. 108/2024 Coll.
Activate the plugin and it sets itself up: the two front-end form pages are created and configured automatically, a discreet footer link makes them reachable from every page, and customers can also start from My Account. Every submission gives you a structured record in admin, the customer a confirmation e-mail (proof on a durable medium), and both sides a printable PDF protocol.
For your customers
- Contract-withdrawal form with the exact statutory “Confirm withdrawal from contract” button and an automatic 14-day period check.
- Warranty-claim form with product details (brand, model, serial number, invoice) and secure photo upload (real MIME validation, incl. HEIC from iPhones).
- Works for guests too — order ownership is verified by the order e-mail or postcode; logged-in customers simply pick their order from a dropdown.
- My Account “Returns & claims” tab listing eligible orders with one-click actions and a per-order countdown of the days left to withdraw and to file a claim.
- Live deadline banner on the withdrawal form (green / amber / red) with a days-remaining counter.
For the store owner
- Statutory deadline tracking out of the box: the 14-day refund deadline for withdrawals and the 30-day handling deadline for claims, with coloured countdowns and a daily e-mail reminder before they expire.
- Status workflows: withdrawals (New / In progress / Completed) and warranty claims (New / In progress / Resolved / Rejected) with the method of handling (repair, replacement, refund, price reduction, rejection).
- Native admin lists under the WooCommerce menu: status filter views with counts, sortable columns, bulk actions, search (incl. invoice number), and open-record badges in the menu.
- Full order integration: “Consumer rights” meta box and badge column on orders, private order notes, HPOS and legacy storage.
- Server-side PDF protocol (claim number RK-YYYY-NNNN, seller details, statutory notice) rendered locally with full Slovak diacritics — no external service, no data leaves your site.
- Customer and operator e-mails as native WooCommerce e-mail classes (template overrides, plain-text versions, defect-photo thumbnails for the operator).
- Dashboard widget with new / in-progress / near-deadline counts; silent anti-spam (honeypot + time-trap — no CAPTCHA to annoy customers).
- Settings live natively in WooCommerce > Settings > Súlad e-shopu — no extra top-level menu.
Compliance & privacy
- GDPR-ready: integrates with the WordPress personal-data export and erase tools (uploaded photos included), plus an optional data-retention auto-delete.
- Statutory wording and deadlines follow Slovak law: withdrawal under § 20a of Act No. 108/2024 Coll., defect liability (24 months) under the Civil Code, 30-day claim handling under Act No. 108/2024 Coll.
- The source language is English; UI translations are shipped for Slovak, Czech, German, Polish and Hungarian.
What the plugin does NOT do
- Automatic refunds or order status changes — those decisions stay fully in your hands.
- Editing your terms and conditions or providing legal advice (that remains with you and your lawyer).
Yes. Order ownership is verified by the order e-mail or postcode.
Not directly – it sends via wp_mail(). For reliable delivery of confirmations, set up SMTP (e.g. FluentSMTP) and SPF/DKIM on the site.
Yes. Files are validated by their real content (magic bytes) against a strict image whitelist, stored with random names and an extension derived from the validated type, so non-image files (e.g. PHP) are rejected before they are written.
Yes. The plugin declares custom_order_tables compatibility and the order meta box, badge column, notes and reverse links all work with both HPOS and the legacy post-based order storage.
It integrates with the built-in WordPress personal-data tools: submitted withdrawals and warranty claims are included in the Export and Erase requests for a given e-mail (uploaded photos are removed too). You can also enable an optional retention period after which old records are deleted automatically.
No. The plugin records and documents the request and runs its own status workflow, but it never changes the WooCommerce order status or issues a refund by itself. Those actions stay fully in your hands.
No. It is a tool to help you collect and document withdrawals and warranty claims in line with Slovak law – Act No. 108/2024 Coll. (withdrawal, § 20a; 30-day claim handling) and the Civil Code, Act No. 40/1964 Coll. (defect liability, the 24-month warranty period). It is not legal advice; your terms, deadlines and final decisions remain your responsibility.
The source language is English and UI translations are shipped for Slovak, Czech, German, Polish and Hungarian. Strings use the standard WordPress translation system, so the interface can be translated into any language. Note: the statutory texts (deadlines, protocol notice) reflect Slovak law – the withdrawal right under Act No. 108/2024 Coll. and the 24-month defect liability under the Civil Code (Act No. 40/1964 Coll.); for other jurisdictions have the legal wording reviewed by a local lawyer.
No. PDF protocols are rendered on your own server with the bundled DOMPDF library and bundled DejaVu Sans fonts. Remote loading is disabled, so no customer data leaves your site.
“Sulado” is the brand name of the plugin; the rest of the title (“Odstúpenie a reklamácie for WooCommerce”) describes what it does – online contract withdrawals (odstúpenie od zmluvy) and warranty claims (reklamácie) for WooCommerce.
Plugin details
Tags on WordPress.org
Alternatives
Other plugins in the same categories.
EU Withdrawal Compliance
Easy Actions Scheduler Cleaner
Terms & Conditions Per Product
Spotrebiteľské práva pre WooCommerce
Additional Terms Lite for WooCommerce
