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  7. Rakuten Viber Click to Chat

Rakuten Viber Click to Chat

Turn visitors into buyers with a one-tap Viber chat button. Effortless customer conversations for e-commerce stores and service providers alike.

20+ active installsFree on WordPress.org
View on WordPress.orgSupport forum
Will this break my store?

What the WordPress.org registry says about keeping Rakuten Viber Click to Chat running.

WordPress compatibility
Tested to 7.0.5 — 1 branch behind 7.1
Tested against the WordPress branch in use today.
Last updated
3 months ago
Requires PHP
7.4
Your host must be running at least this version.
Requires WordPress
5.8
Contributors
1
A single maintainer. Worth knowing if the plugin is load-bearing for your store.
20+ active installsWordPress.org reports installs in bands, not exact counts.
Maintenance & trust

Scored on how Rakuten Viber Click to Chat is looked after — not on how many stores run it.

Well maintained
Not enough public feedback to put a confident number on this one. Little public feedback — score rests mostly on release activity. What we can see is below.
Maintenance
35 / 35
Updated 83 days ago.
WordPress compatibility
20 / 20
Tested to WP 7.0.5 (current).
Support responsiveness
Not enough data
Only 1 support thread(s) — not enough to judge.
Merchant satisfaction
Not enough data
No ratings yet.
Listing transparency
10 / 10
Provides: screenshots, description, homepage
2 of 5 measures had too little evidence to score. They are left out of the total rather than counted as zero — otherwise a plugin would be marked down for being small rather than for being poorly kept.Measured 2026-09-20 from the WordPress.org plugin registry.
Ratings

No one has rated this plugin on WordPress.org yet. That is a statement about the ratings page, not about the plugin — plenty of well-kept plugins never collect them.

Every customer interaction is an opportunity. Rakuten Viber Click to Chat makes it effortless for customers to reach you, helping you build deeper connections and drive business growth — turning website visitors into buyers.

The plugin adds a Viber chat button to your site so visitors can start a conversation with you in one tap. It’s perfect for e-commerce stores and service providers.

Requirements

A free Viber Business account is required for the button to work. It’s built into your existing Viber app — no separate app or new phone number needed. Create one by opening this link on your mobile device: viber://business/create?smb_utm_campaign=ACQ_wordpress_plugin

Note: If you are using the multi-agent feature, each one of the phone numbers is required to have its own business account, otherwise the link won’t work.

Features

  • Floating Chat Button – Eye-catching floating button with pulse animation that appears on every page
  • WooCommerce Integration – Display dedicated Viber buttons on product pages for customer inquiries
  • Multi-Agent Routing – Assign different Viber contacts for different pages and sections
  • Gutenberg Block Support – Native WordPress block editor integration for inline chat buttons
  • Elementor Widget – Full Elementor page builder support with drag-and-drop configuration
  • Customizable Design – Adjust button size (small/medium/large), alignment, and messaging
  • Pre-filled Messages – Set custom messages that populate when users click the button
  • Privacy-First – No external API calls, GDPR compliant, server-side locale detection
  • Accessibility – Full WCAG compliance with aria-labels, focus states, and motion preferences
  • Multi-language Ready – Complete internationalization support for global audiences

Use Cases

  • Customer support chat for e-commerce stores
  • Product inquiry buttons on specific WooCommerce items
  • Sales team direct messaging links
  • Customer service channels on contact pages
  • Multi-agent support routing by department

Message Variables

Pre-filled messages support these variables:
– {url} – Current page URL
– {title} – Current page title
– {product_name} – WooCommerce product name (product pages only)
– {price} – WooCommerce product price (product pages only)

Example: “Hi, I’m interested in {product_name} ({price}). Can you help?”

Privacy & GDPR

This plugin is fully GDPR compliant:
– No external requests – All functionality is server-side
– No IP tracking – Uses server-side locale detection only
– No cookies – Viber links open via standard URL parameters
– No analytics – No tracking of user behavior or interactions
– User control – Visitors can disable JavaScript to prevent button display

Accessibility

Full WCAG 2.1 compliance:
– Semantic HTML with proper aria-labels
– Keyboard navigation support
– Focus indicators for all interactive elements
– Respects prefers-reduced-motion for users with motion sensitivities
– Tested with screen readers and accessibility validators

Support

For questions, feature requests, or bug reports, please visit the plugin support page.

License

This plugin is licensed under the GPL-2.0-or-later license. See LICENSE file for details.

Contributing

Contributions are welcome! Please submit pull requests or feature suggestions through the official WordPress plugin repository.

Do I need a Viber Business account?

Yes! You don’t need a separate app or a new phone number. A Viber Business account is a free enhancement built right into your existing Viber account.

We require this because the click-to-chat button uses a dedicated business routing link (viber.me). If you skip this step, the link won’t be able to connect customers to your chat.

Create a free Viber Business account by opening this link on your mobile device: viber://business/create?smb_utm_campaign=ACQ_wordpress_plugin

How do I add a Viber button to a specific page?

Use the “Viber Chat Button” Gutenberg block in the page editor. You can set custom text and messages for each button.

Can I use multiple Viber contacts?

Currently, the plugin supports one primary Viber account. To use different contacts, add multiple inline buttons using the Gutenberg block with different pre-filled messages.

What happens if a user clicks the button?

The button opens Viber (if installed on the user’s device) or the Viber web app, with the chat window pre-populated with your customized message. If Viber isn’t installed, the user can install it first.

Will the button work on mobile devices?

Yes! The plugin detects mobile devices and opens the native Viber app. You can control mobile/desktop visibility independently in settings.

Does this plugin track user data?

No. The plugin does not track, store, or send any user data. It simply provides a link to start a Viber conversation. No analytics or cookies are used.

Is the plugin compatible with my theme?

Yes. The plugin uses standard WordPress hooks and CSS, and works with any properly coded theme. If you experience styling issues, contact your theme developer.

Can I customize the button appearance?

You can adjust size (52px, 60px, 78px), enable/disable animations, and customize alignment. For advanced styling, use custom CSS in your theme.

Does this work with WooCommerce?

Yes! The plugin includes native WooCommerce integration. Enable it in settings to add Viber buttons to product pages.

How do I use the block editor?

Search for “Viber Chat Button” in the block editor’s block inserter. Set your custom text and message, then adjust alignment.

What about Elementor users?

The plugin includes a full Elementor widget. Add it from the widgets panel and configure it like any other Elementor element.

What server languages are supported?

The plugin automatically detects your WordPress site’s language and uses server-side locale information. Full translation support for multilingual sites.

Categories
Chat & messaging
Plugin details
Version4.0.1
Last updated2026-06-29 5:18pm GMT
Added2026-06-20
Requires WordPress5.8
Tested up to7.0.5
Requires PHP7.4
Tags on WordPress.org
click to chat
customer support
messaging
viber
woocommerce
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