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  7. Re:amaze Helpdesk & Live Chat

Re:amaze Helpdesk & Live Chat

Boost sales conversions, loyalty, and engagement. Manage your social, email, sms, live chat, FAQ for your WordPress or WooCommerce store.

400+ active installs
5.0
(3 ratings)
Free on WordPress.org
View on WordPress.orgSupport forum
Will this break my store?

What the WordPress.org registry says about keeping Re:amaze Helpdesk & Live Chat running.

WordPress compatibility
Tested to 6.5.8 — 5 branches behind 7.0
Several branches behind. Worth checking on a staging site before updating WordPress.
Last updated
2 years ago
At least 2.1 releases a year since launch. WordPress.org only lists versions still available for download, so the real number may be higher.
Requires PHP
false
Your host must be running at least this version.
Requires WordPress
4.0
Contributors
1
A single maintainer. Worth knowing if the plugin is load-bearing for your store.
400+ active installsWordPress.org reports installs in bands, not exact counts.
Maintenance & trust

Scored on how Re:amaze Helpdesk & Live Chat is looked after — not on how many stores run it.

43

out of 100
Limited evidenceSome ratings or support history.
Maintenance
6 / 35
Last update 2y ago.
WordPress compatibility
7 / 20
5 WP branches behind.
Support responsiveness
Not enough data
Only 0 support thread(s) — not enough to judge.
Merchant satisfaction
11 / 15
5.0/5 across 3 rating(s).
Listing transparency
10 / 10
Provides: screenshots, description, homepage
1 of 5 measures had too little evidence to score. They are left out of the total rather than counted as zero — otherwise a plugin would be marked down for being small rather than for being poorly kept.Measured 2026-08-01 from the WordPress.org plugin registry.
Ratings

5.0

3 ratings
5★3
4★0
3★0
2★0
1★0
Every rating WordPress.org holds for this plugin, not a sample. Written reviews live in the plugin's WordPress.org reviews forum.

Introducing Re:amaze for WordPress and WooCommerce. Integrated customer communications, helpdesk and live chat for your blog, WooCommerce store or WordPress site.

  • Stay connected to your customers and users as efficiently as possible, both offline and online via Live Chat.
  • All your email, Facebook, Messenger, Twitter, Instagram, SMS/MMS, and chat conversations in one place so you can interact with customers no matter where they are.
  • Use Re:amaze Cues to automatically target and message online customers using rules and conditions.
  • Multi-brand and multi-store support. Have multiple WordPress sites? Manage them all in one place!
  • Deploy beautiful Help Sites loaded with your FAQ articles so customers can help themselves.
  • Send automated Customer Satisfaction Surveys and keep track of your service quality.
  • View and manage WooCommerce customer and order information. Issue refunds, add order notes, update order status while engaging with a customer.

Re:amaze helps companies like Fit Tea, Built Bar, Dose of Colors, and Wild Nutrition streamline their customer support and build great relationships with their customers.

The Best Multi-Channel Helpdesk and Live Chat Platform for eCommerce Businesses

Connect your Emails, Facebook, Messenger, Twitter, Instagram, SMS/MMS, VOIP, and live chat conversations to a shared inbox so you can provide amazing customer service.

Detailed Features

Connect multiple WooCommerce stores to a single Re:amaze help desk and get real time customer order data during customer service.

Create macros with WooCommerce dynamic variables to quickly reply to support tickets with workflows and templates.

  • See order details, histories, and lifetime value
  • See recent activity, and customers’ screens
  • See shipping and fulfillment
  • Set order status
  • Process refunds and cancellations
  • Edit customer and order notes

Boost Engagement, Conversions, and Sales

Add a live chat customer service experience to your storefront to engage customers.

  • Fully customizable livechat support to match your brand
  • Minimal coding required
  • SEO-friendly script loading for fast page loads

Apply powerful rules and condition triggers for automatic customer messaging.

  • Send call-to-actions, discounts, and promotions via live chat
  • Ask for reviews automatically after a purchase
  • Up-sell relevant products at checkout
  • Prevent shopping cart abandonment

Reduce Customer Service Volume By 40%

Use Chatbots and workflows to respond quickly with relevant messages and FAQ articles.

  • Hello Bot can automatically greet customers
  • FAQ Bot can reply with FAQ articles for faster customer support
  • Order Bot can answer order questions
  • Chatbot builder (coming soon)
  • Create workflows for advanced chat support scenarios

Perfect For Self Service

  • FAQ and knowledge base management
  • Powerful article editor
  • Optimized for SEO
  • Show your FAQ in live chat
  • Embeddable

Give Agents Full Customer Service Clarity

  • Powerful Live Dashboard for customer support, sales, and marketing
  • See customer activity and location
  • Send 1-on-1 chat messages and optimize sales
  • See customer screens and co-browse using Peek!

Create Happy Customers

Schedule satisfaction surveys after customer service emails or chats have been addressed.

  • Available for email and live chat tickets
  • Customers can rate your customer support quality
  • Get additional feedback for you to review
  • Detailed reporting for support tickets

Better Teamwork

Customer support teams are more efficient when using Re:amaze.

  • CRM and segmentation
  • Internal notes
  • Team activity sharing
  • Response templates
  • Office hours
  • Autoresponders
  • Email templates
  • iOS and Android mobile apps

Mobile Apps Available

Re:amaze is mobile ready for your team so you can always impress customers with a few taps. Download our mobile apps and receive push notifications for direct messaging with customers while you’re on the go.

  • iOS – Get iOS App
  • Android – Get Android App

I don’t have a Re:amaze account. Can I still use this plugin?

You’ll need to sign up for a Re:amaze account. Try Re:amaze free for 14 days. It’s easy to set up, no credit card required.

How do I customize the support widget?

You can customize the widget by going to your Re:amaze Admin -> Settings -> Widget Builder. Just copy the resulting code into your WordPress Admin -> Re:amaze -> Settings -> Widget tab. For more advanced customizations, please visit our Developer Documentation

Help! I can’t seem to get things working!

If you’re having trouble with the plugin, feel free to contact us at support@reamaze.com and we’ll be glad to help.

I have an awesome idea for this plugin! What now?

Send us any feature suggestions, bug requests, etc at support@reamaze.com . We appreciate all the feedback we can get to make Re:amaze better for you and your customers.

Categories
AI assistants & chatbotsChat & messaging
Plugin details
Version2.3.2
Last updated2024-07-12 11:48pm GMT
Added2015-08-12
Requires WordPress4.0
Tested up to6.5.8
Requires PHPfalse
Tags on WordPress.org
AI
customer support
help desk
live chat
woocommerce
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The agent-readiness stack for the AI shopping era — helping merchants, publishers and SaaS companies get discovered, cited and transacted with by ChatGPT, Perplexity, Claude, Gemini and the custom shopping agents underneath them.

CompanyAgentically Inc. (d/b/a xpay✦)1875 Mission St, Ste 103San Francisco, CA 94103, United Stateslegal@xpay.sh · privacy@xpay.sh
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