Scout — AI Chatbot & Live Chat

Scout is an AI-powered chatbot and live chat plugin for WordPress. It connects your WordPress site to the Scout SaaS platform, giving you a smart customer service agent that works around the clock.

Works with or without WooCommerce — service sites, information sites, and e-commerce stores all supported.

Core Features

• AI Customer Service — Answers customer questions about your business, products, services, and pricing using your own business profile and knowledge base
• WooCommerce Integration — Product search, order status lookup, cart management, and product cards with Add to Cart buttons
• Live Chat / Agent Takeover — Agents can take over any conversation in real time from the Scout dashboard inbox
• Multi-Channel Messaging — Connect Telegram, WhatsApp, and Facebook Messenger; conversations unified in one inbox
• Lead Capture — Automatically captures visitor name, email, and phone from conversations
• Appointment Booking — Integrates with Google Calendar to accept and manage bookings (Pro)
• Reviews Boost — Smart CSAT flow that routes happy customers to Google reviews and captures negative feedback privately (Pro)
• Webhooks — Send lead and booking data to Zapier, Make, Slack, and any webhook endpoint (Pro)

How It Works

1. Sign up for a free Scout account at scout.devrental.com
2. Copy your API key from the Scout dashboard
3. Paste the key into the Scout plugin settings on your WordPress site
4. The chat widget appears on your site immediately. Widget color, position, and bot name are controlled from the plugin’s settings page in your WordPress admin.

Plans

Scout offers a free plan plus four paid tiers — Starter, Premium, Pro, and Enterprise.

The free plan includes:

• AI chatbot widget with your branding
• Lead capture (name, email, phone)
• Product search for WooCommerce stores
• Conversation inbox and chat history
• The Scout dashboard

Paid tiers add higher conversation limits, all modules (appointments, reviews, webhooks), multi-channel messaging (Telegram, WhatsApp, Messenger), additional team seats, longer chat history, and priority support.

See current pricing and plan limits at https://scout.devrental.com/#pricing

External Service

This plugin connects to the Scout SaaS platform (scout.devrental.com), operated by Devrental, a company registered in Dhaka 1207, Bangladesh. The plugin requires a Scout account and API key to function — without them, no data is sent anywhere.

What data is sent, and when:

• When a visitor interacts with the chat widget — the visitor’s messages, and any name, email, or phone they provide, are sent to Scout to generate AI responses and capture leads.
• When you sync your store or save settings, and automatically in the background about every 15 minutes while WooCommerce is active — the following is sent to Scout so the AI can answer accurately: your product catalog; a per-product sales summary (units sold over the last 7, 30 and 90 days and all time) and order totals (last 30 days and all time); your store name, site URL, currency and timezone; the content of your return-policy page and the names of your shipping zones; and your site administrator email address, which is used as the store contact address. (Your business profile and FAQ content are held in your Scout account, not sent from your site.)
• When a visitor attaches or pastes an image in the chat — that image is uploaded to Scout so the AI can respond to it.
• When you activate your licence — your site’s address, WordPress version and plugin version are sent to Scout, which then fetches your public pages once to build a business profile for the AI. The same details are sent again automatically about once a week to keep your licence valid.
• If you enter WooCommerce API credentials on the settings page — the consumer key and secret are sent to Scout and stored there, so Scout can look up order status when a customer asks about an order. These fields are optional: leave them blank and no credentials are sent and order lookup is disabled.

Scout processes this data on secure servers located in the United States. Devrental acts as a data processor on your behalf; you remain the data controller for your visitors’ data. For transfers of EEA/UK personal data, a Data Processing Agreement (DPA) incorporating the EU Standard Contractual Clauses is available on request.

• Scout Terms of Service: https://scout.devrental.com/terms.html
• Scout Privacy Policy: https://scout.devrental.com/privacy.html

On your WordPress site the plugin stores only its own settings (API key, licence key, optional WooCommerce credentials, widget colour/position/bot name) and a short rolling log of plugin events for troubleshooting. Chat transcripts are not stored in your WordPress database. An active Scout account and API key are required to use this plugin.