Storebird AI Chat for WooCommerce
WooCommerce AI chatbot that answers product and order questions with live store data—so shoppers keep moving and you get time back.
5.0
(3 ratings)Will this break my store?
What the WordPress.org registry says about keeping Storebird AI Chat for WooCommerce running.
Tested to 7.0.4 — 1 branch behind 7.1
Tested against the WordPress branch in use today.19 days ago
At least 65.2 releases a year since launch. WordPress.org only lists versions still available for download, so the real number may be higher.7.4
Your host must be running at least this version.5.8
1
A single maintainer. Worth knowing if the plugin is load-bearing for your store.Maintenance & trust
Scored on how Storebird AI Chat for WooCommerce is looked after — not on how many stores run it.
95
out of 100Maintenance
35 / 35WordPress compatibility
20 / 20Support responsiveness
Not enough dataMerchant satisfaction
11 / 15Listing transparency
10 / 10Ratings
5.0
3 ratingsQuestions cost sales before checkout—and time after it. Storebird answers both.
A shopper is ready to buy, but has one last question. Is it the right size? Is it in stock? Will it arrive in time?
Another customer just wants to know where their order is.
If nobody answers, the first shopper may leave. The second question lands in your inbox.
Storebird is the AI chatbot that knows your WooCommerce store. It turns live products, stock, variations, orders and store information into useful answers. Before the sale, it helps shoppers find the right product and move forward. After the sale, it answers order, delivery and policy questions—without making you type the same reply again.
Less chasing. Less hesitation. More customers who know what to do next.
Real Questions. Real Store. Real Results.
On one real WooCommerce store, Storebird handled 534 customer chats and captured 72 leads. 82% of those conversations were freely typed product questions—not preset buttons.
That is the job Storebird is built for: being there at the exact moment a customer needs an answer.
Not Another Chatbot That Guesses
Generic chatbots read a few pages and hope for the best. Storebird connects directly to WooCommerce, so it can work with the data your store already runs on:
- Products and variations — help shoppers compare options, sizes, colours and specifications
- Live prices and stock — show what is available now
- Product recommendations — turn natural-language questions into matching products with direct links
- Orders and tracking — let customers securely check order status and delivery information
- Coupons and policies — explain discounts, shipping, returns and the store information you add
When you update a product in WooCommerce, Storebird syncs the change automatically. No scripts to maintain. No chatbot flowcharts to rebuild. No OpenAI API key required.
Train Storebird on What Makes Your Store Different
Your store is more than product titles and prices. The best answers often live in your shipping rules, return policy, sizing advice, buying guides and the details your team knows by heart.
Storebird gives your AI its own knowledge base. You can:
- Import pages from your website and turn existing store content into answers
- Add and edit knowledge manually for FAQs, policies, product advice or anything unique to your business
- Teach product-specific details with notes and corrections attached to individual products
- Control what the AI uses by activating, updating or removing knowledge whenever you want
- See which knowledge gets used in customer answers
Storebird automatically enriches and reprocesses the knowledge you add. Update a page, correct a product or change your WooCommerce data, and future answers can use the latest version.
The more useful knowledge you give Storebird, the more useful Storebird becomes—without rebuilding scripts or chatbot flows.
Your own knowledge base is included on every plan: up to 100 pages on Essential and unlimited pages on Pro and Scale.
One WooCommerce Brain, Before and After the Sale
Storebird does more than answer FAQs. It understands where the customer is in the buying journey.
Before checkout, Storebird can answer questions such as:
- “Which of these products fits what I need?”
- “Do you have this in my size?”
- “What is the difference between these two?”
- “Can this arrive before Saturday?”
After checkout, the same assistant can help with:
- “Where is my order?”
- “Has my package shipped?”
- “Can I return this?”
- “How do I use the product I bought?”
Your customer gets a clear next step. You get fewer repetitive questions competing for your attention.
AI When It Can. You When It Should.
Some conversations need a person. Storebird can hand over the full conversation history and notify you, so the customer does not have to start again.
When you are ready to bring more customer communication together, Storebird also supports AI email drafts using live WooCommerce data, two-way WhatsApp conversations, lead capture and one inbox across connected stores and channels.
You stay in control of the assistant’s tone, instructions, welcome message and knowledge. Match the widget to your brand, review conversations in the dashboard and let Storebird respond in your customer’s language, with WPML support for multilingual catalogs.
Your Store in Your Pocket. Free iOS and Android App.
A handoff only helps if you notice it. The Storebird app for iOS and Android sends you a push notification the moment a shopper asks for a human, so you can read the whole conversation, take over from the AI and answer from wherever you are — then resolve the chat or hand it back to the assistant.
The app is included with your Storebird account: same login, no extra subscription, no per-seat fee.
Get it for iPhone and iPad or Android.
See It Answer Before Your Customers Do
Do not take our word for it. Install Storebird, connect your store and ask it the hardest product question you received this week.
Private test mode keeps the widget visible only to logged-in store administrators until you decide it is ready for shoppers:
- Install and connect Storebird
- Let your WooCommerce products sync
- Ask real customer questions
- Check the answers yourself
- Go live when you are ready
The plugin is free to install. A Storebird account and paid plan are required to make the assistant available to shoppers. The Pro plan includes a 14-day trial.
Your customers already have questions. Give them a reason to keep shopping.
Install Storebird and see what it knows
External Services
This plugin connects to the Storebird API service to provide AI-powered chat functionality.
Storebird API
This plugin sends data to and receives data from the Storebird API (https://storebird.ai/api) for the following purposes:
Data sent:
* Product information (names, prices, descriptions, images) – when syncing products
* Chat messages from customers – when customers use the chat widget
* Visitor information (page URL, session ID) – for chat context
* WordPress and WooCommerce version info – during connection setup
When data is sent:
* On initial plugin connection (automatic or manual)
* On product sync (manual trigger in admin)
* When products are created/updated in WooCommerce
* When customers send messages through the chat widget
Service links:
* Service website: https://storebird.ai
* Terms of Service: https://storebird.ai/terms
* Privacy Policy: https://storebird.ai/privacy
Yes. The plugin is free to install, but you need a Storebird account to power the WooCommerce AI chatbot. The Pro plan includes a 14-day free trial so you can test it on your store.
Plans start at $39/month (Essential), including up to 100 knowledge pages and human handoff. The Pro plan at $89/month includes a 14-day free trial and unlocks AI email replies, unlimited knowledge pages, custom branding, and lead capture. The Scale plan at $199/month supports up to 3 websites. See all plans at storebird.ai.
Yes! Storebird syncs your entire WooCommerce product catalog — including names, descriptions, prices, images, stock status, categories, and variations. It uses this data to give accurate, product-specific answers.
Yes. Storebird automatically detects and responds in your customer’s language. You can also set a preferred language in the dashboard.
Yes. Customers can ask about their order status using their order number or email address, and Storebird will show them real-time tracking information from WooCommerce. This is a WooCommerce order tracking chatbot that eliminates repetitive “where is my order?” support emails.
Yes, on every paid plan. When the AI can’t fully resolve an issue, it can hand off to you or your team. You’ll get a push notification and can respond in real-time from the Storebird dashboard or from the free Storebird app for iOS and Android. This gives you the best of both worlds: an AI customer support plugin with woocommerce live chat when you need it.
Yes. Storebird connects your store to WhatsApp so the AI works across both your website and WhatsApp. Customers can message your assistant directly in WhatsApp, you can hand off a website conversation to WhatsApp for personal follow-up (the history comes along), and you can send order confirmations, status updates, and tracking to customers on WhatsApp. You enable and configure WhatsApp from your Storebird dashboard.
Yes (Pro plan and above). Forward your store’s support inbox to Storebird with a single forwarding rule (Gmail, Outlook, or cPanel — no DNS changes needed). When a customer emails, the AI drafts a reply using your live WooCommerce data: order status, tracking, stock, and product recommendations. You review the draft and send it with one click, and the reply is delivered in the same email thread. Conversations from chat and email — across all your stores — appear in one inbox.
Yes (Pro plan and above). You can customize header colors, message colors, button colors, logos, widget position, and more from the Storebird dashboard to match your brand.
No. The chat widget loads asynchronously and weighs under 15KB. It has zero impact on your Core Web Vitals or page load speed.
Storebird is built specifically for WooCommerce. Unlike generic live chat plugins, Storebird syncs your product catalog and understands products, prices, categories, variations, and stock levels. When a customer asks a product question, Storebird answers from your WooCommerce data instead of relying on scripted responses. It also includes WooCommerce order tracking, revenue attribution, and category-aware product recommendations out of the box. And unlike live chat tools, Storebird answers your customer email as well: the AI drafts replies with live order data in them, so your inbox gets the same WooCommerce brain as your chat widget.
Yes. Storebird has full WPML compatibility. It syncs all language versions of your products and pages, detects the current language on the frontend, and responds to customers in their language. The AI automatically handles multi-language conversations without any additional configuration.
When you connect Storebird to your WooCommerce store, it automatically syncs your entire product catalog — including product names, descriptions, prices, images, stock status, categories, and variations. The sync happens automatically when you add or update products.
Yes, on every plan. Storebird gives your store its own knowledge base: up to 100 pages on Essential and unlimited pages on Pro and Scale. Import pages from your website, add or edit knowledge manually, and attach notes or corrections to specific products. Use it for store policies, shipping, returns, sizing advice, product expertise, FAQs or any other information your customers need. When you change that content, Storebird automatically reprocesses it so future answers can use the latest version.
Yes. Storebird proactively engages customers who may have questions blocking their purchase. By providing instant answers about products, shipping, returns, and availability, the WooCommerce AI chatbot removes friction from the buying process. The lead capture feature also lets you collect email addresses so you can follow up with customers who don’t complete their purchase.
Storebird works with all major WooCommerce shipping and tracking plugins, including WooCommerce Shipment Tracking, Advanced Shipment Tracking (AST), YITH Order Tracking, AfterShip, SendCloud, PostNL, MyParcel, DHL for WooCommerce, and ShipStation. Customers can check their order status and tracking information directly in the chat.
Yes. Storebird supports Google Consent Mode v2 for compliant analytics tracking. Customer data is processed securely through the Storebird API. You can review our privacy policy at storebird.ai/privacy and our terms of service at storebird.ai/terms.
Plugin details
Tags on WordPress.org
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