Trill AI Product Chat for WooCommerce

Yes. The chat endpoints are rate-limited per visitor IP. Cloudflare is recognised out of the box (the real visitor address is read from CF-Connecting-IP only when the connection genuinely comes from a Cloudflare range). Behind any other reverse proxy or CDN, tell the plugin where the real address is with the trcl_client_ip filter — for example add_filter( 'trcl_client_ip', fn() => sanitize_text_field( wp_unslash( $_SERVER['HTTP_X_REAL_IP'] ?? '' ) ) ); — and, if many shoppers legitimately share one address, raise the limit with trcl_rate_limit_per_minute.

Yes. Trill AI Chat Lite is a WooCommerce AI shopping assistant — it reads your WooCommerce product catalogue, your published pages, the current cart and the order history to answer shopper questions. It will not do anything useful on a WordPress site without WooCommerce installed and active.

No. I manage the AI infrastructure via Trill Cloud — you do not need to create an account with OpenAI, Anthropic or any other provider. Just install, activate and go.

The plugin reconnects automatically: it proves to Trill Cloud that it controls your site and receives a fresh connection secret. Your plan and monthly usage are preserved. Locally stored conversation history is removed by the uninstall (standard WordPress behaviour). Your site must be publicly reachable (including its REST API) for the verification to succeed.

On every chat turn the plugin reads the visitor’s WooCommerce cart (items, quantities, line totals, cart subtotal and total) and injects a compact summary into the AI’s context. Robin can then answer “what’s in my cart”, “what’s my total”, or “help me checkout” using real cart state — no hallucination, no asking the shopper to repeat what they already added. The cart context is sent fresh on every message, so it stays accurate even if the visitor adds or removes items mid-conversation.

For registered customers, identity is verified through their WordPress login — they only see orders bound to their wp_users.ID. For guests, the plugin requires both the order number and an email that matches the order’s billing email. A mismatch silently falls through to “I need to verify your email” instead of confirming or denying the order’s existence, so the plugin never leaks order data to an unverified caller.

When Robin offers to take the visitor’s email (out-of-stock notification, price-drop alert, etc.) the exact consent line shown to the visitor is snapshotted into the wp_trcl_leads row alongside the email. If a future DSAR challenges the legitimate-interest basis the merchant can show what the visitor agreed to, verbatim, at capture time. Leads are managed from the Trill Chat → Leads admin page with CSV export.

When woocommerce_thankyou fires, the plugin records an order_completed event and looks up any chat_started events that share the same WooCommerce session customer ID within the last 24 hours. On a match, an order_attributed event is written linking the order to the chat session. The dashboard then surfaces “Orders from chat” and “Revenue from chat” KPIs over a configurable 7/30/90-day window.

Yes. The Trill Chat → Conversations admin page lists every conversation with its message count, average rating, conversion status and attributed revenue. Filter by date range, status and rating, run a full-text search across message content, and open any conversation to read the full transcript. Export the whole filtered list or a single transcript to CSV (hardened against spreadsheet formula injection), and delete conversations you no longer need — individually or in bulk.

The free plugin includes 50 conversations per calendar month, enforced server-side. The Trill Cloud plan (£12/month) raises this to 2,000 conversations per month. Your admin dashboard shows a usage bar with your plan’s real allowance so you can track usage at a glance.

The chat widget remains visible but new shopper conversations are paused until the quota resets at the start of the next calendar month. If you need more headroom, Trill Cloud raises the allowance to 2,000 conversations per month on your existing connection — no reinstall required.

Install Trill AI Chat Lite from the WordPress plugin directory, activate it, and open Trill Chat → Dashboard. The chat widget appears automatically on every page of your store. No API keys, no OpenAI account, no prompt engineering required — the plugin is ready in under 5 minutes.

Yes, fully wired in. Greensolutions Pioneers Limited is a UK-registered company (Companies House 15693716) subject to UK GDPR and EU GDPR. The dedicated Trill Chat → GDPR Tools page lets you look up everything held for a visitor’s email, review it on screen (Right of Access), download it as JSON or CSV (Data Portability) and erase it permanently with a typed confirmation (Right to Erasure) — every action recorded in an audit trail with masked emails. The plugin also auto-registers with WordPress’s native Tools → Export / Erase Personal Data screens, cascading conversations + messages + leads automatically. Retention is configurable (default 365 days, clamped 7-3650) with a preview and run-now from Settings → Privacy. All messages are transmitted over HTTPS. No IP addresses are ever persisted. Chat data is never used to train AI models. See the Privacy Policy for full details.

Yes — and it is your choice as the merchant. Configure a privacy policy URL in Settings → Privacy and the widget shows a consent gate: chatting stays blocked until the visitor clicks “I Understand”. Consent is stored only in the visitor’s browser (no server-side record is created just by showing the notice), and if you later change the notice text or URL, every visitor is asked to consent again automatically. Leave the privacy URL empty and no gate is shown.

Two ways. They can click Request My Data in the chat widget footer, which creates a WordPress-native personal-data request confirmed by email through WordPress core (rate-limited, and the response never reveals whether an email is known to the site). Or you can handle it directly from Trill Chat → GDPR Tools by looking up their email and exporting or erasing on the spot.

Yes. Trill AI Chat Lite fully declares compatibility with WooCommerce HPOS / Custom Order Tables.

Yes. Product cards display variable products with a price range and a “View” button that links to the product page, where shoppers can select their variation before adding to cart. Simple products use direct AJAX “Add to Cart”.

Yes. The chat widget is rendered as a fixed-position overlay and works with any properly coded WooCommerce theme. It has been tested with Storefront, Astra, Flatsome, OceanWP and Kadence.

Yes, extensively. The Trill Chat → Settings → Appearance tab offers a 7-colour palette, 4 corner positions, width / height / corner radius sliders, a custom assistant name, a custom avatar from your media library and a curated font picker — all with a live preview that updates as you type. The welcome message and starter chips are configurable too.

The AI processes the chat messages a shopper sends and the product catalogue context needed to answer (product names, prices, descriptions, stock). No personal visitor data is collected or stored by the external service beyond what is strictly necessary to process each individual message. Chat data is never used for AI training.

The widget interface is in UK English by default. The AI can understand and respond in many languages (Spanish, French, German, Italian, Portuguese and others). The plugin is fully translation-ready with a .pot file and works with Loco Translate, WPML and other translation tools.

Yes. Use the [trill_chat] shortcode to place a chat trigger on any page or post. Supports attributes: [trill_chat style="button" button_text="Ask Robin"].

The badge is opt-in and off by default. It only appears if you explicitly enable it in Settings, fully complying with WordPress.org plugin guidelines. There is nothing to remove unless you have turned it on.

This plugin automatically detects a conflicting Trill AI build (e.g. a legacy full-featured edition) and deactivates itself to prevent conflicts. You only need one version active at a time.

Yes, on WordPress 7.0 and higher. The plugin registers three abilities under the trill-ai/ namespace in the ecommerce category:

• trill-ai/search-products — search the WooCommerce catalogue (input: query, optional limit 1-10). Public read access (mirrors wc_get_products()).
• trill-ai/get-store-context — store metadata: name, currency, product count, top categories. Public read access (mirrors get_bloginfo()).
• trill-ai/get-conversation-summary — last N messages of a chat session by UUID (input: session_id, optional limit 1-50). Administrators (manage_options) always allowed; visitors must pass a valid UUID, matching the existing /wp-json/trcl/v1/conversation/{session_id} REST endpoint posture.

Example usage from another plugin or theme:

$ability = wp_get_ability( 'trill-ai/search-products' );
if ( $ability ) {
    $results = $ability->execute( [ 'query' => 'blue t-shirt', 'limit' => 5 ] );
}

On WordPress 6.x the abilities simply do not register and the rest of the plugin works as normal.

Use the WordPress.org support forum or email hello@trillai.io. I read every message.