WinaltChat for WooCommerce

WinaltChat adds a fast, intelligent chat widget to your
WooCommerce store. Customers can search your product catalogue,
get instant answers about shipping and returns, and — when they
need a real person — connect to your support team through a built-in
live chat system, all without leaving your store.

AI Shopping Assistant

• Dual AI Modes — Use your own API key from Groq — LLaMA
  (Free Tier), ChatGPT (OpenAI), Claude (Anthropic), or Gemini
  (Google) for full conversational AI. No key? The built-in
  Basic AI mode runs entirely on your server with zero external
  calls and zero ongoing cost.
• Smart Product Search — Intent-aware search across your
  WooCommerce catalogue. Handles typos, synonyms, multilingual and mixed-language
  queries, and follow-up questions naturally.
• Product Comparisons — Customers can ask “which is better, the Sony or the
  Samsung?” and get a clear side-by-side comparison
  with prices and key specs from your own catalogue.
• Store Knowledge Base — Reads your shipping, returns, contact,
  and about pages to answer policy questions accurately and
  dynamically — no hardcoded answers that break for other stores.
• Conversation Context — Remembers context within a session so
  follow-up questions (“does it come in blue?”) work naturally.
• Amazon Affiliate Fallback — When a product is out of stock,
  optionally suggest an Amazon affiliate link so you still earn a
  commission.

Live Human Chat

• Human Handoff — When a customer types phrases like “I want
  to talk to a human”, “customer service”, “live agent”, or dozens
  of natural variants, the plugin detects the request and connects
  them to a real person on your team.
• Admin Live Chats Dashboard — A dedicated Live Chats screen
  in your WordPress admin shows all active, waiting, and closed
  conversations in a two-panel interface. Every handoff request is
  queued here as soon as it happens — keep the tab open to also show
  as instantly online to visitors and connect in real time.
• Visitor Name Prompt — Before connecting, the visitor is
  optionally asked for their name. If skipped, they are identified
  as “Visitor #ID” so you can tell conversations apart.
• Full Conversation Context for Agents — When a customer is
  handed off, the admin sees the complete prior AI conversation so
  there is no need to ask “how can I help?” twice.
• Visitor Presence Dot — A green dot shows the visitor is
  active. It turns grey within 30 seconds if they close the tab.
• Two-Tier Timeout — If your team does not respond within
  90 seconds, the visitor sees a friendly patience message. After
  5 minutes of no reply, the chat gracefully falls back to the AI
  assistant with an optional email capture.
• Intelligent Offline Handling — When no admin is online the AI
  keeps helping, and the handoff request is still queued in the
  background so it’s waiting in your Live Chats list whenever you
  next check — no need to have caught it live. Visitors can also
  optionally leave their email for a follow-up; leads appear with a
  dedicated Leads section and unread badge.
• Session Management — Close chats when resolved, or delete
  them permanently. Closed and lead sessions stay visible in
  their own sections until manually removed.
• Zero External Dependencies — Live chat runs entirely within
  your WordPress site using secure AJAX polling over the REST API.
  No Pusher, no third-party service, no extra cost.
• Email Notifications — Get an email when a customer starts a
  live chat or leaves their contact details while you are offline.

Privacy & Security

• All live chat data is stored in your own WordPress database.
  Nothing is sent to an external service.
• Session tokens are 32-character cryptographically random strings
  — not sequential IDs — so sessions cannot be enumerated.
• All endpoints enforce nonces, capability checks, input
  sanitization, output escaping, and rate limiting.
• Message content is sanitized server-side, and rich chat HTML
  (product cards, links, images) is additionally sanitized
  client-side via a bundled copy of DOMPurify before being
  rendered — see “Bundled Libraries” below.

Bundled Libraries

• DOMPurify 3.1.6 — client-side HTML sanitizer, used to safely
  render rich chat content (product cards, links, images).
  Vendored locally at assets/js/vendor/purify.min.js; not loaded
  from a CDN. © Cure53 and other contributors. Dual-licensed under
  the Apache License 2.0 and Mozilla Public License 2.0, both
  GPL-compatible. github.com/cure53/DOMPurify

Requirements

• WordPress 6.2 or later
• WooCommerce 7.0 or later (must be installed and active)
• PHP 7.4 or later
• An API key from Groq, OpenAI, Anthropic, or Google (optional —
  Basic AI and Live Chat both work without one)

Support

• Support Forum: wordpress.org/support/plugin/winaltchat-for-woocommerce
• Email: support@winalttechnologies.com

We aim to respond to all support requests within 48 hours.

External Services

This plugin connects to third-party AI providers only when you
configure an external AI mode and enter your own API key. In Basic
AI mode and during live human chat, no external AI service is used.

AI Providers (optional — only when an API key is configured)

Customer messages, recent conversation context, and relevant store
and product context are sent to the AI provider you select so it
can generate a response. No data is sent to these providers when
using Basic AI mode.

• Groq — groq.com | Privacy Policy | Terms of Service
• OpenAI — openai.com | Privacy Policy | Terms of Use
• Anthropic Claude — anthropic.com | Privacy Policy | Terms of Service
• Google Gemini — ai.google.dev | Privacy Policy | Terms of Service

Amazon Associate Program (optional — only when a tag is configured)

When the Amazon fallback is enabled and no matching product is
found in your store, the plugin generates an Amazon search link
with your Associate tag. No customer data is transmitted to Amazon
by the plugin — the link simply directs the visitor’s browser.

• Amazon — amazon.com | Privacy Notice

Deactivation Feedback (sent on deactivation — full survey response, or a bare anonymous count if skipped)

When you deactivate this plugin, an optional short survey asks why.
If you respond, your site URL, the plugin/WordPress/PHP version, and
whatever you entered in the survey are sent to Winalt Technologies to
help improve the plugin. If you skip the survey instead, a bare
deactivation count (just the plugin version — no site URL, WordPress
version, or PHP version) is still sent so skipped deactivations aren’t
invisible in aggregate. No personal data is collected beyond this
unless you choose to type it into the free-text field yourself.

• Winalt Technologies — aisalesmanchatpro.com | Privacy Policy

Anonymous Usage Tracking (optional — off by default, only sent if you click “Allow”)

On first use, a notice asks permission to send anonymous “still
active” pings to help us understand real-world installs. Nothing is
sent unless you click “Allow” — you can also decline, or change your
choice later from the plugin’s General Settings tab. When enabled,
your site URL and the plugin/WordPress/PHP version are sent to Winalt
Technologies once immediately and then roughly once a day for as long
as it stays enabled. No personal or customer data is ever included.

• Winalt Technologies — aisalesmanchatpro.com | Privacy Policy

Support Contact Form (optional — only sent if you use “Contact us directly”)

The settings page includes a “Contact us directly” form. If you use it,
your message and the plugin version are sent to Winalt Technologies so
we can respond; your email address is included only if you choose to
enter one. Nothing is sent unless you submit this form yourself.

• Winalt Technologies — aisalesmanchatpro.com | Privacy Policy

Basic AI Pattern Sync (automatic — runs roughly once a day, plus once shortly after activation)

Basic AI mode periodically pulls an updated set of intents, patterns,
and responses from Winalt Technologies so its built-in conversational
replies can improve and cover more languages over time. Only your
site’s detected language and the version number of the pattern set
you already have cached are sent — nothing else. Your customer
messages, conversation content, and product data are never sent as
part of this sync, and never leave your site for this feature. If the
sync ever fails (network error, timeout, or Winalt Technologies is
unreachable), Basic AI mode silently keeps using whatever it already
has cached, or its original built-in patterns if it has never synced
successfully — nothing breaks and no data is lost.

• Winalt Technologies — aisalesmanchatpro.com | Privacy Policy