IBM Control Desk Pricing
ibm.com · Service Desk · refreshed 2026-05-06www.ibm.com/products/it-service-management
Offers Custom plan.
$0
Contact sales
Plans & what each tier includes
Synthesized from IBM Control Desk's public pricing page on 2026-05-06. Tier names normalized to a starter / team / business / enterprise pattern; the actual IBM Control Desk pricing page is the source of truth for in-tier features.Free
$0
foreverFree tier with no credit card required
Access to IBM Control Desk's service desk surface
Limited usage
Documentation available on signup
Enterprise
Contact sales
customCustom pricing negotiated with the IBM Control Desk sales team
Dedicated account manager and SLA commitments
Volume discounts on per-unit costs
Procurement-friendly: invoicing, NDAs, security questionnaires
What IBM Control Desk charges
IBM Control Desk operates in the service desk space. The published pricing page lists 2 tiers, including a free tier. The pricing page positions plans as: "Offers Custom plan.".
For the deeper analysis — score, simulation, pros & cons for AI agents, and the one-line fix that would lift this listing into the Verified band — see the agent-readiness scorecard.IBM Control Desk pricing FAQ
IBM Control Desk offers a free tier. Paid pricing is sales-led — the live pricing page does not list a self-serve paid plan as of 2026-05-06.
Yes — IBM Control Desk publishes a free tier. This makes it possible to evaluate IBM Control Desk without committing budget.
IBM Control Desk's pricing page positions itself as: "Offers Custom plan.". For the strict definition of agent-buyable PPU — a per-task purchase that an AI agent can complete without an annual commitment — see the agent-readiness scorecard.
Not currently. IBM Control Desk's public pricing page routes all advertised tiers to a sales contact form.
xpay scored IBM Control Desk 36 / 100 on its Agent-Ready SaaS Index, which places it in the Not Agent-Ready Yet band. IBM Control Desk publishes a pricing page with 2 discoverable plan tier(s). Listed CTAs route to a sales conversation rather than self-serve checkout. A public API is advertised on the listing — Tier 2 will confirm docs are open. A free or freemium tier appears to be offered. Tier 1 scorecard from public listing signals; pricing-page verification is a Tier 2 task. For the full 6-step purchase simulation and the one-line fix that would lift this listing into the next band, see the linked scorecard.
In the Service Desk category, xpay's Agent-Ready Index lists multiple alternatives ranked by their ability to support AI agent purchase. Visit the agent-readiness scorecard for IBM Control Desk to compare with 3 nearest peers, or browse the full Service Desk category from the index.
Can an AI agent buy from IBM Control Desk?
36
/ 100 in xpay's Agent-Ready SaaS IndexIBM Control Desk publishes a pricing page with 2 discoverable plan tier(s). Listed CTAs route to a sales conversation rather than self-serve checkout. A public API is advertised on the listing — Tier …
See the full scorecardIncludes the 6-step agent purchase simulation, score breakdown across 7 dimensions, and the one-line fix that would lift IBM Control Desk into the Agent-Ready Verified band.At a glance
Available
Sales-led
No
2
IBM Control Desk pricing summary derived from a live read of https://www.ibm.com/products/it-service-management on 2026-05-06. For the agent-readiness assessment — including the 6-step purchase simulation and a per-dimension scorecard — see xpay's Agent-Ready SaaS Index entry for IBM Control Desk.