This is an info Alert.
x402 Logo
  • Product
    • Become Agent-Ready
      • Merchants
        Agentic Commerce — list your store across ChatGPT, Gemini, Claude & Perplexity
      • Publishers
        Monetize your content when AI agents read, cite, or train on it
      • SaaS Companies
        Treat AI agents as first-class customers with agent-priced checkout
    • Monetize
      • Monetize MCP Server
        Charge per call on any MCP server in 2 minutes
      • Monetize AI Agents
        Turn n8n, Zapier, Activepieces workflows into revenue
      • Agent Feed
        Pay-per-query access to licensed publisher content for your agents
  • Resources
    • xpay Ecosystem
      • xpay✦ Tools
        1,000+ pay-per-use tools for your AI agents
      • Agent-Ready SaaS Index
        25,481 SaaS scored on agent-buyability
      • SaaS Pricing Database
        Pricing pages indexed across 1,000+ categories
      • GitHub
        Open source repositories
    • Agent Building
      • Agent Frameworks
        AI frameworks for building multi-agent systems
      • x402 Integration
        AI frameworks with x402 payment integration
      • Networks
        Blockchain networks supporting x402
    • Company
      • About xpay✦
        Our mission, products, and protocols
      • Blog
        Latest insights and updates
      • Docs
        Complete xpay documentation
  • Pricing
  • Blog
  • Docs
Get Started

  1. Home

  2. /

  3. Agent-Ready SaaS Index

  4. /

  5. Service Desk

  6. /

  7. IBM Control Desk

IBM Control Desk logo

IBM Control Desk

Not Agent-Ready Yet
Agent-Ready SaaS Index · ibm.com · scored 2026-05-09 · rubric v2.0
Score 2 / 100
Service Desk
Public API

IBM Control Desk scores 2/100 on xpay's Agent-Ready Index v2: partial pricing visibility.

See IBM Control Desk pricing summaryLive pricing page
Pricing
IBM Control Desk pricing
As of 2026-05-09 · www.ibm.com/products/it-service-management
Sales-led pricing

Pricing is not publicly listed; the page directs users to book a live demo or contact sales, indicating a sales‑only model.

Score breakdown · rubric v2.0
How IBM Control Desk scores on the agent-ready dimensions

Public pricing visibility

2 / 15

Self-serve checkout

0 / 15

Public API + docs

0 / 20

Usage-based / metered pricing

0 / 20

Free entry path

0 / 7

No sales call required

0 / 7

Card / wallet / x402 payment

0 / 6

Machine-readable bonus (MCP / OpenAPI)

0 / 10

Total
2 / 100
Agent purchase verdict
Can an autonomous agent transact here?
Sales-gated
LLM score: 10/100

Can create account

No

Can enter payment method

Unknown

Can upgrade plan

No

Can buy more usage

No

Can cancel online

No

Payment methods

Unknown

Human approval recommended

Yes

Pricing transparency

contact_only

Purchase motion

sales_led

Demo required

Yes

Quote required

Yes

Annual commit required

Unknown

Auto-renewal mentioned

No

Cancellation policy visible

No

Refund policy visible

No

Invoice payment available

Unknown

Purchase orders supported

Unknown

MSA required

Unknown

DPA available

Unknown

Security review required

Unknown

Competitive intel
Positioning & ecosystem
Headline

“IT service and asset management with IBM Maximo”

Buyer persona

enterprise
mid market

Integrations mentioned
Instana
TADDM
MaasS360
BigFix
Claroty
Armis
Microsoft Configuration Manager
ManageIQ
SAP
Oracle
Agent purchase simulation
Six-step check: can an agent actually buy from IBM Control Desk?
✓

Discover price

✓

Select a plan

✗

Pay per task

✗

Avoid a sales call

◐

API docs without auth

✗

Estimate cost upfront

Analysis
Pros and cons for AI agents
Observational summary written by xpay from the signals captured on 2026-05-06. Not a review of the product — only of its current pricing posture for agent buyers.
✓ For an AI agent
  • Pricing is publicly visible on an indexable page — agents can read tiers without scraping past auth.
◐ Opportunities for the provider
  • No per-unit price was advertised, so an agent has no way to estimate the cost of a single task.
  • All advertised tiers route to a sales contact form; an agent cannot complete a purchase autonomously.
  • API documentation is gated or absent; an agent cannot inspect the integration surface without authentication.
  • No /.well-known/ai-pricing.json or equivalent machine-readable pricing manifest is published — agents must rely on HTML scraping.
One-line fix
How IBM Control Desk could lift its score

Add a per-unit price (e.g. $X / 1K calls) to the pricing page so an agent can compute its own cost before committing.

pricing_visible

true

headline_phrasing

IT service and asset management with IBM Maximo — Lock up service reliability with IT service and asset management

tier_count

1

lowest_paid_entry_usd

null

free_tier

false

free_tier_terms

null

per_unit_price

null

annual_required

false

self_serve_paid_tiers

0

sales_only_tiers

1

public_api_docs_url

https://www.ibm.com/docs/en

api_docs_auth_walled

false

ai_pricing_json_present

false

agents_txt_present

false

anonymous_purchase_path

false

per_unit_classification

null

usage_headline_present

false

custom_tier_present

true

agent_friendly

{"ai_pricing_json":false,"agents_txt":false,"llms_txt":false,"sitemap_xml":false,"mcp_server_card":false,"agent_skills_index":false,"x402_supported":false}

View raw extracted page text →
Page heading: IT service and asset management with IBM Maximo
CTAs (20): Home · Products · Maximo Application Suite · Explore the interactive demo · Book a live demo · Read the solution brief · See how Maximo IT helped prioritize service incidents · Can I deploy it on-premises or in the cloud as SaaS? · What other applications and tools can I integrate it with? · How did it evolve from previous IBM ITSM products? · What ITSM and ITAM features does it offer? · What AI capabilities does it include?
Home Products Maximo Application Suite IT Asset Management IT service and asset management with IBM Maximo Lock up service reliability with IT service and asset management Explore the interactive demo Book a live demo Intelligent reliability for your IT and OT ecosystem IBM Maximo® IT unifies IT asset (ITAM) and service management (ITSM) into a single, intelligent platform—giving organizations full visibility and intelligent reliability across IT and operational technology environments. Whether deployed on-premises or delivered as SaaS, Maximo IT adapts to your business strategy with unmatched flexibility. As your centralized hub for user support, incident resolution, and change management, Maximo IT goes beyond traditional ITSM. It integrates software compliance, actionable service insights, and AI-driven automation to streamline operations, reduce risk, and accelerate innovation. The result? Improved service desk efficiency by reducing cost and improving resiliency, and greater confidence in every decision. Enterprises in aviation, banking, finance, and telecommunications trust IBM Maximo IT to simplify infrastructure support and elevate user experiences. By harnessing AI and automation, the solution boosts productivity, minimizes downtime, and enhances service reliability while empowering users with self-service and complete IT asset lifecycle transparency. Maximo IT isn’t just IT management—it’s the foundation for smarter, faster, and more resilient operations. Read the s…
You work at IBM Control Desk?
Claim this scorecard & lift your score.

Get the breakdown of every signal we measured, the one-line fix, and how your peers in Service Desk stack up.

Evaluating IBM Control Desk?
Compare the agent-ready picks in Service Desk.

If you're building or running an AI agent that needs to buy from this category, see who's scoring highest right now.

See agent-ready picks
Are you IBM Control Desk? Something off in this listing?
Agent-Ready Spec
IBM Control Desk
Not Agent-Ready Yet

2

/ 100 (rubric v2.0)
Category

Service Desk

Pricing model

IT service and asset management with IBM Maximo — Lock up service reliability with IT service and asset management

Tier count

1

Free tier

No

Lowest paid entry

Sales-led

Self-serve / sales-only tiers

0 / 1

Public API docs

Public

Anonymous purchase path

No

Machine-readable pricing

Not published

Last refreshed

2026-05-09

Pricing intelligenceInsights extracted from www.ibm.com/products/it-service-management
Pricing model

Sales-led pricing

Agent-purchase verdict
Sales-gated
10/100 · v2.1
Cheapest entry

Book a live demo · sales-led

Actions
Open live pricing page
Verdict reflects Not Agent-Ready Yet status under rubric v2.0. Source observed at https://www.ibm.com/products/it-service-management.
Agent-friendly features0 of 7 present
Discovery files and protocols
Side-channel signals — informational, not part of the score. Each protocol is independent; adoption signals the publisher is thinking about agent buyers.

ai-pricing.json

agents.txt

llms.txt

sitemap.xml

MCP Server Card

Agent Skills

x402 / MPP

More in Service Desk
Compare IBM Control Desk with peers
Highest-scoring companies in the same category that an AI agent might evaluate as an alternative.
spekco
68
spekco.com
Approaching Agent-Ready
ALVAO Service Desk
57
alvao.com
Partially Agent-Ready
Suptask
51
suptask.com
Partially Agent-Ready
atSpoke
50
atspoke.com
Partially Agent-Ready
ManageEngine ServiceDesk Plus
49
manageengine.com
Partially Agent-Ready
Vertask
49
vertask.com
Partially Agent-Ready
Scopedesk
49
scopedesk.com
Partially Agent-Ready
BMC Helix ITSM
48
bmc.com
Partially Agent-Ready
Browse all Service Desk →

Explore the Agent-Ready SaaS Index

25,480+ SaaS scored on agent-buyability — browse by readiness band, category, or jump straight to a pay-per-run tool on xpay.tools.

Browse by agent-readiness band
Agent-Ready Verified(448)Approaching Agent-Ready(2,513)Partially Agent-Ready(6,407)Not Agent-Ready Yet(16,112)See full index
Browse by category
CRM(500)Content Creation(414)Chatbots(407)AI Writing Assistant(394)Social Media Management(381)Website Builder(343)Seo(317)Project Management(288)Scheduling(270)Survey User Feedback(265)Email Marketing(252)Hr(237)All categories
Available pay-per-run on xpay.tools
FirecrawlExaTavilyApolloHunterJina AIBright DataContext7Alpha VantageReplicatePerplexityParallelBrowse all xpay.tools
x402 Logo

The agent-readiness stack for the AI shopping era — helping merchants, publishers and SaaS companies get discovered, cited and transacted with by ChatGPT, Perplexity, Claude, Gemini and the custom shopping agents underneath them.

CompanyAgentically Inc. (d/b/a xpay✦)1875 Mission St, Ste 103San Francisco, CA 94103, United Stateslegal@xpay.sh · privacy@xpay.sh
or ask your AI app
Company
About xpayAgency PartnersGitHubDiscordllms.txt
DevelopersDocumentationAPI ReferenceSDKs & LibrariesQuickstart GuideOpenAPI Spec
Stay Updated
Occasional product updates and agent-readiness playbooks from xpay (Agentically Inc.) — typically a couple of emails a month. Double opt-in: we email you a link to confirm before sending anything, and every email has one-click unsubscribe.
Social
  • For Publishers
    • News
    • Finance
    • Dev / Tech
    • Travel
    • View all verticals
  • Agent Feed
    • AI Search Engines
    • RAG Builders
    • Browser Agents
    • Vertical Research
    • Browse full catalog
  • Agent-Ready Index
    • SaaS Pricing Database
    • Agent-Ready SaaS Index
    • Verified band
    • AI & ML
    • Sales & CRM
  • Products
    • Pricing Widget
    • Monetize MCP Server
    • Paywall
    • Smart Proxy
    • Monetize AI Agents
    • xpay x402 Facilitator
  • Agentic Economy
    • Timeline
    • Resources
    • Manifesto
    • Stack
  • Agentic Commerce
    • Get listed
    • xpay Listings · Amazon + Google
    • Pricing
    • Free audit
    • Shopify
    • WooCommerce
    • Apparel & Accessories
    • Health & Beauty
    • Overview
  • Commerce Index
    • Agentic Commerce Ready Index
    • Methodology
    • Pet brands · WooCommerce
    • Pet brands · Shopify
  • Marketplace
    • 🛍️ xpay.deals — agentic storefront for deals
  • Protocols
    • Overview
    • x402
    • MPP
    • UCP
    • ACP
    • AP2
    • TAP
    • A2A
  • Agent Frameworks
    • Overview
    • LangChain
    • CrewAI
    • Claude MCP
    • AutoGPT
    • LangChain vs Mastra
    • LangGraph vs Pydantic AI
  • Company
    • About xpay
    • Blog
    • Docs
    • GitHub
© 2025 Agentically Inc. All rights reserved.
Privacy PolicyTerms of UseAcceptable Use Policy