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ManageEngine ServiceDesk Plus logo

ManageEngine ServiceDesk Plus

Partially Agent-Ready
Agent-Ready SaaS Index · manageengine.com · scored 2026-05-09 · rubric v2.0
Score 49 / 100
Service Desk
Free tier
Public API

ManageEngine ServiceDesk Plus scores 49/100 on xpay's Agent-Ready Index v2: partial pricing visibility; self-serve checkout is available; a free entry path exists.

See ManageEngine ServiceDesk Plus pricing summaryLive pricing page
Pricing
ManageEngine ServiceDesk Plus pricing
As of 2026-05-09 · www.manageengine.com/products/service-desk/pricing.html
Free
Free
Standard IT help desk
Up to 5 technicians
No asset management
Standard
$13/user/mo
IT help desk
Pay per technician
Professional
$27/user/mo
IT help desk + asset management
Enterprise
$67/user/mo
IT help desk + asset + change + projects
Score breakdown · rubric v2.0
How ManageEngine ServiceDesk Plus scores on the agent-ready dimensions

Public pricing visibility

15 / 15

Self-serve checkout

15 / 15

Public API + docs

0 / 20

Usage-based / metered pricing

0 / 20

Free entry path

7 / 7

No sales call required

7 / 7

Card / wallet / x402 payment

5 / 6

Machine-readable bonus (MCP / OpenAPI)

0 / 10

Total
49 / 100
Effective pricing
What it actually costs at typical scale
10 technicians, Standard plan (monthly)
$130/mo
· 10 technicians· Standard tier· monthly billing
Confidence: high
10 technicians, Enterprise plan (monthly)
$670/mo
· 10 technicians· Enterprise tier· monthly billing
Confidence: high
Agent purchase verdict
Can an autonomous agent transact here?
Agent-ready
LLM score: 60/100

Can create account

Yes

Can enter payment method

Yes

Can upgrade plan

Yes

Can buy more usage

Yes

Can cancel online

Yes

Payment methods

card
bank_transfer
paypal

Human approval recommended

No

Pricing transparency

full

Purchase motion

self_serve

Demo required

No

Quote required

No

Annual commit required

No

Auto-renewal mentioned

Yes

Cancellation policy visible

Yes

Refund policy visible

No

Invoice payment available

Yes

Purchase orders supported

Yes

MSA required

No

DPA available

No

Security review required

No

Trial

30 days (no card)

Competitive intel
Positioning & ecosystem
Headline

“Revitalize service management with ServiceDesk Plus”

Buyer persona

smb
mid market
enterprise

Agent purchase simulation
Six-step check: can an agent actually buy from ManageEngine ServiceDesk Plus?
✓

Discover price

✓

Select a plan

✗

Pay per task

✓

Avoid a sales call

◐

API docs without auth

✗

Estimate cost upfront

Analysis
Pros and cons for AI agents
Observational summary written by xpay from the signals captured on 2026-05-06. Not a review of the product — only of its current pricing posture for agent buyers.
✓ For an AI agent
  • Pricing is publicly visible on an indexable page — agents can read tiers without scraping past auth.
  • Every advertised tier is self-serve; no tier requires scheduling a call.
  • A free tier exists, lowering the bar for an agent builder to prototype before committing budget.
◐ Opportunities for the provider
  • No per-unit price was advertised, so an agent has no way to estimate the cost of a single task.
  • API documentation is gated or absent; an agent cannot inspect the integration surface without authentication.
  • No /.well-known/ai-pricing.json or equivalent machine-readable pricing manifest is published — agents must rely on HTML scraping.
One-line fix
How ManageEngine ServiceDesk Plus could lift its score

Add a per-unit price (e.g. $X / 1K calls) to the pricing page so an agent can compute its own cost before committing.

pricing_visible

true

headline_phrasing

Revitalize service management with ServiceDesk Plus — The pricing model above applies

tier_count

4

lowest_paid_entry_usd

null

free_tier

true

free_tier_terms

null

per_unit_price

null

annual_required

true

self_serve_paid_tiers

0

sales_only_tiers

1

public_api_docs_url

https://www.manageengine.com/api/

api_docs_auth_walled

false

ai_pricing_json_present

false

agents_txt_present

false

anonymous_purchase_path

false

per_unit_classification

null

usage_headline_present

false

custom_tier_present

true

agent_friendly

{"ai_pricing_json":false,"agents_txt":false,"llms_txt":true,"sitemap_xml":true,"mcp_server_card":false,"agent_skills_index":false,"x402_supported":false}

View raw extracted page text →
Page heading: Revitalize service management with ServiceDesk Plus
CTAs (20): ServiceDesk Plus · Home · Get a personalized quote · see for Cloud · see for On-Premises · Only English · Multilingual · Yearly · Monthly · enterprise service management · here · terms of service
Price tokens (40): $13/ technician · $27/ technician · $67/ technician · $495 · $11955 · $1195 · $299510 · $1195 · $2295 · $599520 · $2395 · $4545
✕ServiceDesk Plus>IT help desk software pricingHome>IT help desk software pricingRevitalize service management with ServiceDesk PlusDeploy a top-notch ITSM platform to elevate your service desk efficiencyGet a personalized quotePowerful plans to supercharge IT supportShowing for Cloud,Showing for On-Premises,see for Cloudsee for On-PremisesTechnician / IT assetsLanguageMultilingualEnglishOnly EnglishMultilingualSubscription PeriodMonthlyYearlyYearlyMonthlyNote:IT assets are only applicable to the Professional and Enterprise editions.On-PremisesSTANDARDIT help deskStarts fromUS$13/ technician / monthPROFESSIONALIT help desk + assetStarts fromUS$27/ technician / monthENTERPRISEIT help desk + asset + change + projectsStarts fromUS$67/ technician / month2 tech and 250 IT assetsFreeUS$495US$11955 tech and 500 IT assetsFreeUS$1195US$299510 tech and 500 IT assetsUS$1195US$2295US$599520 tech and 500 IT assets(1000 IT assets for enterprise edition)US$2395US$4545US$1079550 tech and 1000 IT assets(2000 IT assets for enterprise edition)US$4795US$10795US$21595100 tech and 1000 IT assets(2000 IT assets for enterprise edition)US$8395US$19195US$29995200 tech and 1000 IT assets(3000 IT assets for enterprise edition)US$11995US$23995US$35995 Tech and IT assetsUS$US$Choose your own planTechniciansIT assetsUS$ US$ US$ For single teams ?Let each team run their ServiceDesk Plus instance in isolationFor multiple teams ?Leverage ServiceDesk Plus' enterprise service management capabilities to run mult…
You work at ManageEngine ServiceDesk Plus?
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Are you ManageEngine ServiceDesk Plus? Something off in this listing?
Agent-Ready Spec
ManageEngine ServiceDesk Plus
Partially Agent-Ready

49

/ 100 (rubric v2.0)
Category

Service Desk

Pricing model

Revitalize service management with ServiceDesk Plus — The pricing model above applies

Tier count

4

Free tier

Yes

Lowest paid entry

Sales-led

Self-serve / sales-only tiers

0 / 1

Public API docs

Public

Anonymous purchase path

No

Machine-readable pricing

Not published

Last refreshed

2026-05-09

Pricing intelligenceInsights extracted from www.manageengine.com/products/service-desk/pricing.html
Pricing model

Tier-based subscription

Agent-purchase verdict
Agent-ready
60/100 · v2.1
Canonical answer

ManageEngine ServiceDesk Plus pricing starts at $13/mo per technician for the Standard plan; a free plan is available for up to 5 technicians; paid plans go up to $67/mo for the Enterprise plan. Billed monthly or annually.

Cheapest entry

Free plan (Free)

Actions
Open live pricing page
Verdict reflects Partially Agent-Ready status under rubric v2.0. Source observed at https://www.manageengine.com/products/service-desk/pricing.html.
Agent-friendly features2 of 7 present
Discovery files and protocols
Side-channel signals — informational, not part of the score. Each protocol is independent; adoption signals the publisher is thinking about agent buyers.

ai-pricing.json

agents.txt

llms.txt

sitemap.xml

MCP Server Card

Agent Skills

x402 / MPP

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CompanyAgentically Inc. (d/b/a xpay✦)1875 Mission St, Ste 103San Francisco, CA 94103, United Stateslegal@xpay.sh · privacy@xpay.sh
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